John Clem Email & Phone Number

New York, Ny, Us

New York, New York, Us

Support multiple initiatives focused on building new tools to support bankers and partnerships to extend Citi's product offerings to clients of other financial institutions.

New York, Ny, Us

Delivered value by defining, driving, and executing the product strategy. Collaborated with engineering and cross-functional stakeholders to define a roadmap that met business and consumer needs while meeting critical deadlines and budget constraints.Transformed the existing operating model with Lines of Business (Consumer Bank, Credit Card, Connected Commerce, Home Lending, Auto Lending) from order taking to collaborative roadmap building around shared KPIs and objectives. Led collaborative discovery sessions with heads of product for each LOB to understand the problems they were trying to solve, ideate and prioritize solutions, and deliver using experimentation to measure the success of each idea. Managed 12 product team members and 10 scrum teams across the US and India focusing on multiple simultaneous initiatives. Authored and tracked KPIs, created team and individual success plans, and served as a mentor for any issues encountered.Developed and executed the strategic product roadmap. Identified market opportunities, emerging technologies, and trends. Understood, managed, and communicated the prioritization of features. Provided data-driven, SME advisement to drive product success, user experiences, and the attainment of business objectives.Strengthened communication between cross-functional technical and non-technical teams, including product managers, designers, engineers, data scientists, operations, and business partners. Ensured alignment, effective communications, and successful delivery.

New York, Ny, Us

Owned the Chase.com secure customer experience focused on improving the consumer customer post-login experience as well as modernizing Chase.com as a scalable platform supporting the Commercial, Business, and JPMorgan Wealth customer segments. Raised the CSAT score from 68 to 74 while decreasing site downtime and improving dashboard load time.Led additional web scrum teams supporting deposit products, credit card and engagement platform.

New York, Ny, Us

As part of the digital servicing organization, focused highly on responding to analytics and customer feedback to help customers better understand and manage their financial accounts by providing them with simple and efficient digital servicing tools. Owned presentation of account information, such as balances, and account activity to customers across platforms, lines of business, and customer segments. Spearheaded initiatives to improve the experience based on customer feedback and analytics.Reduced operating expenses for the firm by developing features to allow customer self-service.

New York, Ny, Us

Served as a cross-functional product leader on the emerging payments platform, Chase Pay. Collaborated with design, development, operations, and marketing teams to drive a cohesive digital payment strategy from inception to launch.Led the build-out and launch of features within the mobile payment product roadmap and focus on ensuring the bank stays on the leading edge of the consumer business and technology landscape.Responsible for the successful launch of Chase Pay button integration with Walmart and Best Buy websites.Led initial launch activities for Chase Pay mobile app and integration activities with merchant-side payment processing.

Dublin 2, Ie

Consultant with Accenture MobilityExperienced consultant focusing on mobility with extensive experience working with financial services clients in all consumer banking lines of business. Knowledgeable on mobile strategy, BYOD strategy and implementation, banking system architecture with experience across the project life-cycle including requirements gathering, functional designs, testing, defect resolution & implementation.

Acting president of not-for-profit group of passionately dedicated fans striving to foster the growth and enjoyment of the beautiful game and a love of our city.Serve as the organizations communications lead, managing the group's social media profiles as well as the newsletter to members. Responsible for using available channels for promoting the group and maintaining our image.- CrewUnion.com Mailing List: >2,600 subscribers- twitter.com/CrewUnion: >2,100 followers- facebook.com/CrewUnion: >1,600 likes- Google Plus: >140 +1's(As of Feb 2013)

Columbus, Oh, Us

► Performed ongoing data analysis, decision support, productivity, and process analysis/ improvement resulting in reduction of departmental financial variance related to staffing.► Implemented Solucient benchmarking project for 80% of the Ohio State health system departments in summer of 2007 resulting in better performance analysis.

Columbus, Ohio, Us

Industrial Engineering Honorary

Columbus, Ohio, Us