John Clynes Email and Phone Number
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Senior Field Service Engineer with +14yrs. experience that has demonstrated a history of working on the latest technology in the biotechnology industry while focused on customer service. Skilled in new product development, Root Cause Analysis, Ethernet, Research and Development (R&D), Business Process Improvement, and , analytical high level troubleshooting. Strong independent professional with a BSEET focused in Engineering from DeVry University. My focus for much of my career has been in the cellular instrumentation field, providing my troubleshooting skills to remedy technical and complex issues all while driving customer satisfaction through service excellence. Most recently I have been involved in the hospitality and veterinarian field working for Samsung Neurologica, gaining experience and knowledge in the design and servicing of their mobile CT scanner product line.
Spectrum Dynamics Medical
View- Website:
- spectrum-dynamics.com
- Employees:
- 148
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Spectrum Dynamics MedicalManasquan, Nj, Us
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Field Service Ct EngineerSamsung Neurologica Nov 2022 - Nov 2024Danvers, Ma, UsCT service engineer with a focus on mobile CT scanners. Trouble shoot, repair, install, and maintain CT scanners with a high urgency -
Field Services EngineerUnchained Labs Dec 2021 - Nov 2022Pleasanton, California, UsEast coast service engineer working on robotic workflow and high-throughput life science biologics tools. -
Senior Field Service EngineerLuminex Corporation Jan 2019 - Sep 2021Austin, Tx, UsService, install and support Luminex flow cytometry instrument product lines including the Guava flow cytometer and the Amnis ImageStream instrument line. Work autonomously, arrange customer visits, maintain part inventory, generate customer purchase orders, maintain scheduled maintenance visits as well as on-call emergency visits.Work closely with customers, building relationships, being attentive to customer needs for possible sales leads, reconciling any instrument issues or concerns the customers have, and maintain a positive professional relationship while being responsive to all of their instrument needs.Provide support to customers onsite, remotely via internet, over the phone, write instrument procedures, and provide custom procedures to remedy instrument issues that may occur.Mentor and train new service engineers to be effective and efficient at upgrading, repairing, and troubleshooting instrument issues while maintaining total customer satisfaction. -
Senior Field Service EngineerEmd Millipore / Amnis Corporation Jan 2014 - Dec 2018Burlington, Ma, UsInstall, troubleshoot, and maintain Amnis, Singulex, and Guava product line. Train customers on equipment operation and maintenance, Work with engineering, production, and service team on troubleshooting the instrument and product improvement.Support MilliporeSigma Cellular instrument product line including Singulex Erenna, Guava, Amnis ImageStream, SmcPro and Cell Stream Instruments across the United States and Canada. Train and mentor new service engineers to be effective and efficient at troubleshooting instrument issues while maintaining total customer satisfaction.Work closely with customers acting as the main company representative, listening to customer needs for possible sales leads, reconcile any issues or concerns the customers has, and maintain a positive professional relationship answering the call to their instrument needs.Work Independently, arrange customer visits/ travel itineraries, maintain part inventory, generate customer purchase orders, maintain scheduled preventive maintenance visits as well as the flexibility of being available on call for emergency visits. -
Field Service EngineerAmnis Corporation Dec 2009 - Dec 2013Seattle, Wa, UsSenior Field Service Engineer Work independently and give feedback to engineering, production, sales, biology and the customer support team. Demonstrate a positive attitude and ability to work with customers to understand their needs to fix problems in an efficient manner. Work Independently arranging customer visits, travel itineraries, and responsible for customer satisfaction overall with their ImageStream equipment. Field Service Engineer 2009 - 2011Service complex optical, electro-mechanical, and fluidic systems on cell analysis instrumentation using analytical and troubleshooting skills. Present and train customers on instrument operation, proper maintenance, and resolve instrument issues in a timely manner. Provide support to US and CA customers onsite, remotely via internet., over the phone, or provide custom procedures to remedy instrument issues that can occur.Support US and CA installations at customer sites for the ImageStream flow-based, high throughput, multi-spectral cell imaging instruments. The ImageStream product line is used by pharmaceutical and biotech companies as well as government and academic labs for cell-based research. -
Product Repair Quality Test Engineer - Product Test And SupportAvaya Mar 2008 - Mar 2009Morristown, New Jersey, Us•Support various Avaya repair centers to maintain and improve overall product quality. Design, construction, and program Test fixtures for Avaya products. Identify returned product defects and improve and reduce repair cost. Budgeted, planned, and implemented a triage repair center to screen product return to reduce repair cost. •Test, construct, coordinate outsource builds, and assist in the hardware and software development of telephony test equipment. •Provide training and support, write testing procedures, and assemble test systems for remote failure inspection centers.•Help identify top product quality issues through failure data analysis, report findings, and implement change as member of a product quality improvement team.•Source and collaborate with component manufacturers for overall product improvement and to extend life on legacy products. -
Intern Repair EngineerAvaya Mar 2007 - Mar 2008Morristown, New Jersey, Us•Responsible for compiling test data and providing product feedback to the Quality Control team.•Assist in supporting various Avaya repair centers.•Coordinate and assist in the assembly of test equipment for telephony systems.•Assist in the creation of project budget proposals and capital expenditures for laboratory equipment.•Support engineering on new releases of hardware and software upgrades of IP telephony equipment.
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Systems EngineerBlonder Tongue Laboratories Jan 2005 - Aug 2006Old Bridge, Nj, Us•Design, implement, and troubleshoot Satellite/CATV analog and digital television systems.•Conduct seminars covering broadband basics and digital cable television systems.•Train customers on product line and configure head-end distribution systems to best suit their needs. -
Senior Electronics Engineering TechnicianBlonder Tongue Laboratories Aug 1999 - Jan 2005Old Bridge, Nj, Us• Aid engineering and production by performing RF, electrical, and mechanical tests. •Assist in the development of digital CATV head-end product line specializing in QAM technology. •Analyze and troubleshoot engineering prototype and production builds. •Responsible for accuracy and completeness of mechanical drawings and electrical schematics.
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Communications TechnicianMotorola Mar 1997 - Aug 1999Chicago, Illinois, Us•Analyze and troubleshoot digital, audio, and radio frequency circuits to the component level on radiotelephone circuit boards and assembled radios.•Identify manufacturing test equipment, analyze and report problems.•Develop tests to aid in hardware and software troubleshooting and analysis.•Support technical engineering operations by performing electrical and mechanical tests on production and prototype build.
John Clynes Skills
John Clynes Education Details
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Devry UniversityEngineering -
Devry InstituteEngineering Technology
Frequently Asked Questions about John Clynes
What company does John Clynes work for?
John Clynes works for Spectrum Dynamics Medical
What is John Clynes's role at the current company?
John Clynes's current role is Field Service Engineer with a focus on customer service, specializing in servicing research medical instrumentation and most recently mobile CT technology in the health care industry..
What is John Clynes's email address?
John Clynes's email address is jc****@****ine.net
What schools did John Clynes attend?
John Clynes attended Devry University, Devry Institute.
What skills is John Clynes known for?
John Clynes has skills like Testing, Electronics, Telecommunications, R&d, Engineering, Manufacturing, Troubleshooting, Rf, Hardware, Wireless, Root Cause Analysis, Process Improvement.
Who are John Clynes's colleagues?
John Clynes's colleagues are Oz Yossef, Justin Anderson, Orit Dermer, Nicolas Petit, Bar Haviv, Meir Alfassi, Adi Eldar.
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