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With a robust background in strategy consulting, non-profit management, and tech, my passion lies in fostering strategic partnerships and nurturing trust to achieve results and maximize impact. My competencies in communication and team leadership, honed across my career trajectory, drive the delivery of solutions that resonate with and empower customers of all types.Key highlights include-12+ years of customer-facing leadership, working successfully with stakeholders from C-Suite leaders to front-line workers-6 years leading and developing high-performing teams in SaaS Customer Success, Professional Services, and program management.-Innovative problem solving perspective drawn from time in both non-profit and for-profit industries-Recognized by leadership as a top performer with expertise in data-driven critical thinking, decision making, organizational leadership, and relationship building.
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Head Of Professional ServicesAshby Dec 2024 - PresentSan Francisco, UsBuilding out a strategic, high-impact team to elevate our customer experience through operational excellence and programmatic efforts. -
Global Director Of Professional ServicesInkling, An Echo360 Solution May 2024 - Jul 2024San Francisco, Ca, Us• Achieved post-merger efficiencies by streamlining implementation methodology across Americas, EMEA, and APAC regions.• Executed all pre-sales scoping from identifying technical requirements to developing Statements of Work (SOWs) and success plans for post-sales implementations. • Saved $4M+ in at-risk Annual Recurring Revenue (ARR) for three strategic accounts -
Director Of Professional ServicesInkling, An Echo360 Solution Apr 2022 - Apr 2024San Francisco, Ca, Us• Led six-person team executing SOWs for multi-vertical Fortune 500 customers.• Improved implementation profitability by 33% by redesigning processes and developing a data-driven scoping tool to more accurately calculate SOW effort and pricing.• Increased range and velocity of offered services by onboarding and managing technical integration partners.
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Manager, Client SolutionsInkling, An Echo360 Solution Aug 2021 - Apr 2022San Francisco, Ca, Us• Promoted to lead a team of six Implementation Managers, Content Strategists, and Front End Designers to successfully set up and launch new or expanding customers.• Reversed trend of negative implementation NPS by creating pre-sales SOW scoping process that ensured cross-functional strategic alignment.• Secured multi-million dollar in Services revenue by leading scoping and contracting efforts for all customer implementations.
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Senior Customer Success ManagerInkling, An Echo360 Solution Nov 2017 - Aug 2021San Francisco, Ca, Us• Expanded $7M portfolio of Fortune 500 customers in healthcare, life sciences, technology, retail, and grocery verticals by $1M ARR and maintained renewal rate above 90%.• Developed business case for urgent product gap from major grocer resulting in the development of InkForms, a new product and key revenue driver.• Gained trust of key stakeholders and maintained top operational health rating for customers by linking business outcomes to success metrics and developing success plans to achieve them.• Created new operational tools, including Strategic Account Plans, product pricing model, product roadmap enhancements, and customer segmentation tool; increased team efficiency and drove improved revenue capture in new contracts.
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AssociateKearney Aug 2016 - Aug 2017Chicago, Illinois, Us• Developed strategies and implementation plans to address client needs across various industries and functions• Led project for a top medical device provider to improve decision-making and workflow for products at end-of-life; outlined plan to achieve company target of reducing total active product count by 30%• Created successful business development proposals across health, retail, and technology sectors by building business cases that match client’s needs with firm capabilities -
Mba ConsultantThe Ihangane Project Jan 2016 - Apr 2016Us• Led change management process for hospital staff in rural Rwanda; improved organizational efficacy through training in problem solving, conflict resolution, and employee empowerment strategies -
Summer Impact FellowThird Plateau Social Impact Strategies Jun 2015 - Aug 2015United States, Us• Engaged with senior leadership at a financial management firm to create a metrics dashboard for strategic plan implementation; provided actionable methods for benchmarking multi-year progress• Created strengths/gaps assessment and developed workshop to facilitate strategic planning process for education client; streamlined brainstorming and data-collection allowing new initiative to launch• Led business development effort focused on engaging with social impact incubators via primary research and financial scenario modeling; provided actionable plan for growth from new client acquisition -
Mba ConsultantAsociación Para La Conservación De La Cuenca Amazónica - Acca Mar 2015 - Apr 2015Miraflores, Lima, Pe• Created cost accounting system for Peruvian nonprofit and developed marketing strategy to increase earned revenue from ecotourism activities; provided recommendations on path to operational and financial sustainability -
Wish ManagerMake-A-Wish Illinois May 2012 - Jun 2014Chicago, Il, Us• Led team of four direct reports, two interns, and 500 volunteers across northern Illinois in executing wishes for children with life-threatening illnesses; promoted from Wish Coordinator and rated top performer• Managed wish granting process for 300+ wishes annually by analyzing required logistics and coordinating resources throughout strategy implementation; 98% received High Quality rating from recipients• Supervised due diligence cost research and cultivated donors to optimize $3.6MM cash and in-kind budget; exceeded in-kind donation target by 23% -
Wish CoordinatorMake-A-Wish Illinois Sep 2010 - Apr 2012Chicago, Il, Us• Analyzed logistical requirements for each wish and managed teams of volunteers throughout strategy implementation; granted over 100 wishes annually with 98% of wishes rated High Quality according to post‐wish Family Evaluations• Solicited donations from current community partners and cultivated relationships with new vendors to control costs; met cash expenditure target, exceeded in‐kind donation target by 10%, and consistently rated top performer across chapter territory• Created and documented step‐by‐step process for newly created wish type; increased ease of implementation for chapter staff encountering same wish type in future
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English Language TeacherEducation Nationale Sep 2009 - May 2010Paris, Fr• Developed and implemented lesson plans for 100 French high school students based onneeds analysis of skills; students significantly improved oral proficiency• Privately tutored and mentored students to develop colloquial English skills; increasedopportunities for post‐graduation educational and career advancement
John Mcgowan Skills
John Mcgowan Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessConsulting -
Wake Forest UniversityCommunication And French
Frequently Asked Questions about John Mcgowan
What company does John Mcgowan work for?
John Mcgowan works for Ashby
What is John Mcgowan's role at the current company?
John Mcgowan's current role is Customer Success and Services Leader.
What is John Mcgowan's email address?
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What is John Mcgowan's direct phone number?
John Mcgowan's direct phone number is +141034*****
What schools did John Mcgowan attend?
John Mcgowan attended University Of Michigan - Stephen M. Ross School Of Business, Wake Forest University.
What are some of John Mcgowan's interests?
John Mcgowan has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Home Decoration, Health, Cooking, Electronics, Sewing.
What skills is John Mcgowan known for?
John Mcgowan has skills like Event Planning, Nonprofits, Public Speaking, Leadership, Raiser's Edge, Volunteer Training, Volunteer Management, Philanthropy, Community Outreach, Event Management, Management, Fundraisers.
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