John Mcgowan Email & Phone Number

San Francisco, US

Building out a strategic, high-impact team to elevate our customer experience through operational excellence and programmatic efforts.

San Francisco, CA, US

• Achieved post-merger efficiencies by streamlining implementation methodology across Americas, EMEA, and APAC regions.
• Executed all pre-sales scoping from identifying technical requirements to developing Statements of Work (SOWs) and success plans for post-sales implementations.
• Saved $4M+ in at-risk Annual Recurring Revenue (ARR) for three strategic accounts

San Francisco, CA, US

• Led six-person team executing SOWs for multi-vertical Fortune 500 customers.
• Improved implementation profitability by 33% by redesigning processes and developing a data-driven scoping tool to more accurately calculate SOW effort and pricing.
• Increased range and velocity of offered services by onboarding and managing technical integration partners.

San Francisco, CA, US

• Promoted to lead a team of six Implementation Managers, Content Strategists, and Front End Designers to successfully set up and launch new or expanding customers.
• Reversed trend of negative implementation NPS by creating pre-sales SOW scoping process that ensured cross-functional strategic alignment.
• Secured multi-million dollar in Services revenue by leading scoping and contracting efforts for all customer implementations.

San Francisco, CA, US

• Expanded $7M portfolio of Fortune 500 customers in healthcare, life sciences, technology, retail, and grocery verticals by $1M ARR and maintained renewal rate above 90%.
• Developed business case for urgent product gap from major grocer resulting in the development of InkForms, a new product and key revenue driver.
• Gained trust of key stakeholders and maintained top operational health rating for customers by linking business outcomes to success metrics and developing success plans to achieve them.
• Created new operational tools, including Strategic Account Plans, product pricing model, product roadmap enhancements, and customer segmentation tool; increased team efficiency and drove improved revenue capture in new.

Chicago, Illinois, US

• Developed strategies and implementation plans to address client needs across various industries and functions
• Led project for a top medical device provider to improve decision-making and workflow for products at end-of-life; outlined plan to achieve company target of reducing total active product count by 30%
• Created successful business development proposals across health, retail, and technology sectors by building business cases that match client’s needs with firm capabilities

US

• Led change management process for hospital staff in rural Rwanda; improved organizational efficacy through training in problem solving, conflict resolution, and employee empowerment strategies

United States, US

• Engaged with senior leadership at a financial management firm to create a metrics dashboard for strategic plan implementation; provided actionable methods for benchmarking multi-year progress
• Created strengths/gaps assessment and developed workshop to facilitate strategic planning process for education client; streamlined brainstorming and data-collection allowing new initiative to launch
• Led business development effort focused on engaging with social impact incubators via primary research and financial scenario modeling; provided actionable plan for growth from new client acquisition

Miraflores, Lima, PE

• Created cost accounting system for Peruvian nonprofit and developed marketing strategy to increase earned revenue from ecotourism activities; provided recommendations on path to operational and financial sustainability

Chicago, IL, US

• Led team of four direct reports, two interns, and 500 volunteers across northern Illinois in executing wishes for children with life-threatening illnesses; promoted from Wish Coordinator and rated top performer
• Managed wish granting process for 300+ wishes annually by analyzing required logistics and coordinating resources throughout strategy implementation; 98% received High Quality rating from recipients
• Supervised due diligence cost research and cultivated donors to optimize $3.6MM cash and in-kind budget; exceeded in-kind donation target by 23%

Chicago, IL, US

• Analyzed logistical requirements for each wish and managed teams of volunteers throughout strategy implementation; granted over 100 wishes annually with 98% of wishes rated High Quality according to post‐wish Family.
• Solicited donations from current community partners and cultivated relationships with new vendors to control costs; met cash expenditure target, exceeded in‐kind donation target by 10%, and consistently rated top.
• Created and documented step‐by‐step process for newly created wish type; increased ease of implementation for chapter staff encountering same wish type in future

Paris, FR

• Developed and implemented lesson plans for 100 French high school students based onneeds analysis of skills; students significantly improved oral proficiency
• Privately tutored and mentored students to develop colloquial English skills; increasedopportunities for post‐graduation educational and career advancement

Master Of Business Administration (M.B.A.), Social Impact, Consulting

Bachelor Of Arts (Ba), Communication And French