John Coco Email & Phone Number

Boston, Ma, Us

Greater Boston

Somerville, Massachusetts, United States

I was a member of a robust Quality and Patient Experience Team at MGB Integrated Care (community-based ambulatory care) serving as a liaison between patients, families and the organization in acknowledging and responding to concerns and requests in a compassionate supportive manner.

Somerville, Ma

I coordinated online medical review consultations between patients from throughout the world and physicians at Partners Health Care (Dana-Farber/Brigham and Women's Cancer Center, Massachusetts General Hospital, Mass Eye and Ear, McLean, Spaulding, among others). I provided sole support for a roster of national and international contractual clients providing second opinion services.From August 2014 – October 2016, I also served as Symposium Coordinator. In this role, I assisted the event planner in various responsibilities. Among my tasks were using Cvent, Constant Contact, and other event planning tools to analyze attendance data and assist with speaker readiness and organization for Partners Connected Health’s annual Connected Health Symposium (now called Connected Health Conference).In addition, from October 2013– September 2014, I served as Collaborative Media Coordinator. My main responsibilities included scheduling and processing audio/visual and video conferencing needs of clients at the Massachusetts General, Brigham and Women’s and other hospitals.

Boston, Ma

Developed and maintained editorial content for Partners Finance and Research Management audiences.

Supported the implementation of hospital-wide initiatives to help ensure the efficient operation of employee education programs, including MGH’s distinguished New Employee Orientation (NEO) program• Facilitated weekly day-and-half long New Employee Orientation program for a diverse range of employees, including students, entry-level and management, across clinical, research and administrative departments• Coordinated all components of NEO program, including agenda, speaker scheduling, and steering committee meetings• Supervised annual update of MGH New Employee Resource Guide• Conducted ongoing program evaluation and service improvement initiatives• Managed annual College Fair, Health Career Information Day, Steps to Success workshops, including hospital-wide public relations campaigns• Oversaw Support Service Employee Grant program, an MGH Diversity Committee initiative• Administered logistics and promoted Leadership Academy, curriculum for MGH managers• Analyzed and assessed participant learning and identify trends using PeopleSoft and Access databases

Responsible for trafficking of all manuscripts from transmittal to production through print and copyediting • Assigned manuscript assignments to four-member editorial staff and freelancers to ensure production deadlines were met• Assisted executive director to establish annual $2 million budget and schedule for fiscal year• Coordinated with acquisitions attorneys to prioritize book projects, estimate costs, and allocate resources• Monitored and evaluated in-house and freelance editorial staff performance for quality and time management

Higher Education Global Production

• Facilitated the full lifecycle of hundreds of on-line learning courses for media producers and web developers, including BlackBoard, WebCT, and Angel platforms • Worked closely with directors, executive producers, and senior managers from five higher education business units to assess and execute course release needs• Served as principal communication contact between course producers and release engineers • Managed production workflow between editors and external content and production vendors to ensure deadlines were met• Created and implemented strategic adjustments to improve operations from launch through release

Math Media Group• Produced and managed multimedia content development and online course production for Pearson Education’s MyMathLab platform• Worked with vendors and editors to ensure timely and accurate delivery of all media files• Collaborated with QA vendors to troubleshoot and repair all production-related bugs

Prentice Hall Higher EducationProduction Lead for PH Words, an Internet-based assessment program• Generated over 100 modules covering grammar, paragraph, and essay development• Negotiated design specifications with content developers, project manager, and engineering vendor• Proofread and copyedited content and functional specs for quality control

Viacom: Simon & Schuster Learning Technology Group• Served as project coordinator and liaison to content department• Provided on-going counsel to engineering, art, production and quality assurance departments