John Coco Email & Phone Number

Greater Boston

Somerville, Massachusetts, United States

I was a member of a robust Quality and Patient Experience Team at MGB Integrated Care (community-based ambulatory care) serving as a liaison between patients, families and the organization in acknowledging and responding to concerns and requests in a compassionate supportive manner.

Somerville, MA

I coordinated online medical review consultations between patients from throughout the world and physicians at Partners Health Care (Dana-Farber/Brigham and Women's Cancer Center, Massachusetts General Hospital, Mass Eye and Ear, McLean, Spaulding, among others). I provided sole support for a roster of national and international contractual clients.

Boston, MA

Developed and maintained editorial content for Partners Finance and Research Management audiences.

• Supported the implementation of hospital-wide initiatives to help ensure the efficient operation of employee education programs, including MGH’s distinguished New Employee Orientation (NEO) program
• Facilitated weekly day-and-half long New Employee Orientation program for a diverse range of employees, including students, entry-level and management, across clinical, research and administrative departments
• Coordinated all components of NEO program, including agenda, speaker scheduling, and steering committee meetings
• Supervised annual update of MGH New Employee Resource Guide
• Conducted ongoing program evaluation and service improvement initiatives
• Managed annual College Fair, Health Career Information Day, Steps to Success workshops, including hospital-wide public relations campaigns

• Responsible for trafficking of all manuscripts from transmittal to production through print and copyediting
• Assigned manuscript assignments to four-member editorial staff and freelancers to ensure production deadlines were met
• Assisted executive director to establish annual $2 million budget and schedule for fiscal year
• Coordinated with acquisitions attorneys to prioritize book projects, estimate costs, and allocate resources
• Monitored and evaluated in-house and freelance editorial staff performance for quality and time management

Higher Education Global Production

• Facilitated the full lifecycle of hundreds of on-line learning courses for media producers and web developers, including BlackBoard, WebCT, and Angel platforms
• Worked closely with directors, executive producers, and senior managers from five higher education business units to assess and execute course release needs
• Served as principal communication contact between course producers and release engineers
• Managed production workflow between editors and external content and production vendors to ensure deadlines were met
• Created and implemented strategic adjustments to improve operations from launch through release

• Math Media Group
• Produced and managed multimedia content development and online course production for Pearson Education’s MyMathLab platform
• Worked with vendors and editors to ensure timely and accurate delivery of all media files
• Collaborated with QA vendors to troubleshoot and repair all production-related bugs

• Prentice Hall Higher EducationProduction Lead for PH Words, an Internet-based assessment program
• Generated over 100 modules covering grammar, paragraph, and essay development
• Negotiated design specifications with content developers, project manager, and engineering vendor
• Proofread and copyedited content and functional specs for quality control

• Viacom: Simon & Schuster Learning Technology Group
• Served as project coordinator and liaison to content department
• Provided on-going counsel to engineering, art, production and quality assurance departments