John Cohan Email & Phone Number

Houston, Texas, United States

Layer 2 and 3 network equipment as it pertains to VOIP functionalityCabling requirements related to end user voice devices and their functionAssist creating and maintaining branch layout topologies using wiring diagrams andAssist Telecom Manager to make recommendations on voice and data equipment purchases as neededAssist with the ordering and tracking of new and replacement telephone equipment (to include Cellular phones, Air Cards, and landline telecom software/hardware)Perform detailed equipment engineering for new network build outs and augments. This includes the creation of I-Specs for installation forces to properly install, turn-up, inventory, and configure the equipment, obtaining appropriate management approvals, requisitioning of project materials/equipment, and ensuring vendor deliveryCreation of I-Spec which includes: Coordinate Detail Engineering, Equipment/Hardware/Cable Ordering, delivery and Installation. Set and track appropriate dates and facilitate communication/coordination between cross functional teams to ensure successful, on-time completion

Stafford, Texas United

• Provided end to end service of all Emerson Windows based software installation upgrades, PM maintenance activities, and on call troubleshooting service • Performed complete cabinet layout build of field networking cabinets to include power and grounding for main server and switches, proper wiring of I\O using schematics• Installation of all network and fiber wiring• Complete knowledge and familiarity with the re Safe Work Practices (SWPs), Work Permit Procedures as well providing proper procedural documentation was completed prior to work being performed to i• Installation and setup of all Cisco, Dell smart switches to include: VE6041, VE6042, VE6046,VE6053 • Configuration and build of Dell servers SE2711C, SE2712Cxx, SE2513C04 provide best option to customer to match requirements for towers, servers, dual monitors, and RAID storage• Developed and improved preventative maintenance procedures providing a timelier and cost-effective PM for customer• Prepared reports, design plans and specifications, bid documents and contracts for Microsoft software upgrades• Complete build of skids pertaining to customers schematics layout to include all mechanical, electrical, and network cabling (Cat5, Fiber-optic)

Corpus Christi, Texas Area

• Provide technical advice and support to customer base of their respective computer systems.• Documented success in assisting with hardware installation, software systems and updates as needed.• Troubleshoot all computer technology related issues such as (networking, architecture, software compatibility, and hardware manipulation as well as some consulting.• Conducted performance reviews on customers to ensure they are completely satisfied according to company's policy.

Portland, Texas

• Tested quality assurance and troubleshoot product software; provided on-site analysis, identification, and resolution of difficult desktop problems for end users.• Achieved a user satisfaction rating of 4.9/5.0 (higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.• Oversaw customer service and technical hardware/software support that included training 100 non-technical workers on hardware and software setup and installation.• Set up network operation for relevant offices and minimized network downtime by 22% between office locations by overseeing PCs, 30 Dell workstations, and server infrastructure maintenance and repair functions.• Set up secure Wi-Fi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless operations.• Create, test and develop workstation images. Test, evaluate, and package software and applications for workstation distribution.

Kingsville, Texas, United States

• Analyzed and document company-wide network bandwidth and perform a cost-benefit analysis on recommended strategies to determine ways to reduce costs on internet circuits and design.• Recognized by management and peers and was awarded for consistent demonstration of skills in leadership, time management, and excellent client/vendor relationship building.• Increased departmental efficiency and reduced operational costs by automating several routine network management tasks.• Set up new routers to increase wireless functionality and installed large label printer and managed software via the computer.• Inventoried and managed printers, desktops, laptops, cables, hard drives, and monitors for repair

Masters Information Technology Managment, Computer/Information Technology Administration And Management, 3.5

Activities and Societies: Golden Key Honors SocietyInformation Technology Business Managment

Bachelor In Information Technology, Information Technology, 3.5

Associate Of Science - As, Aeronautics/Aviation/Aerospace Science And Technology, General, 3.0

Associate In Mechanics, Electricial And Mechanical

Introduction into the field of genral and electrical mechanics