John Collins Email & Phone Number

Huntsville, Alabama Area

• Review contractual commitments, customer specifications, or related information to determine logistics or support requirements. • Propose logistics solutions for customers. • Evaluate effectiveness of current or future logistical processes. • Evaluate the use of inventory tracking technology, Web-based warehousing software, or intelligent conveyor systems to maximize plant or distribution center efficiency.Duties also include but were not limited to:• Lan Network Connection • Set Up and Configuration Research• Purchase Computer Hardware Configure • Hardware Test Install Software and Hardware.

• Served as manager to the management team, functioned as primary liaison to customers, and ensured a consistently positive customer experience. • Resolve customer complaints regarding sales and service. • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. • Instrumental in the hiring and training of quality associates.Results:• Increased customer satisfaction by 20% (as measured by a customer survey in 2011). • Quickly became a trusted assistant to the company franchiser, and earned a reputation for maintaining a positive attitude and producing high-quality work.