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𝐓𝐋𝐃𝐑: I am a deep generalist with a passion for transforming companies through systems thinking and human-centered approaches. My superpower is maximizing the constructive interference between human and technical systems, ensuring that technology serves people, not vice versa.𝗟𝗼𝗻𝗴𝗲𝗿 𝗩𝗲𝗿𝘀𝗶𝗼𝗻:• I believe that just about anything is possible - it’s a question of time, money, and focus• I believe that there is almost always a better way• I believe in redeeming the joy of work through purpose, service, and human connection• I believe that a company’s organizational health and culture is one of the best predictors of long-term success and sustainability• I believe in humans above profit - money is just a useful tool to be deployed in service of humans• I believe technology can be a tremendous force for good in the world, but also that it doesn’t happen automatically; it takes intentionality and a huge amount of effortWords that define me: Strategic, Leader, Builder, and Learner𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰:For me, “strategic” looks like this: Before others have even identified that there is a problem or opportunity, I have several potential ideas already in the works. I routinely identify and analyze the important connections between disparate components of a system that other people don’t see. That “system” could be organizational, market-based, technical, or a web of human relationships- it’s the same core skill. 𝗟𝗲𝗮𝗱𝗲𝗿:One of the simplest definitions of a leader is someone who has people following behind them. I have the ability to articulate the future desired state or vision in a compelling way that excites people to work together toward it.𝗕𝘂𝗶𝗹𝗱𝗲𝗿:I’m a builder, creator, and maker in every area of life. I build high-quality teams. I make systems and business processes carefully optimized for efficiency, consistency, and reliability. I designed and built my own home. I created a new organizational leadership structure and built up and mentored new leaders who started as entry-level employees. I make furniture. I 𝗟𝗲𝗮𝗿𝗻𝗲𝗿:I am a lifelong learner. I have an endless curiosity about the world and why it works the way it does. I read voraciously about a wide array of topics. Professionally, this means that I can generally become knowledgeable and effective in any given domain very quickly. It also means that I can benefit from the innovation and creativity that comes from the “cross-pollination” of multiple domains and disciplines.
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Principal ConsultantThe Collman GroupDavis, Ca, Us
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Advisory Board MemberElve, Inc. Sep 2024 - Present -
Chief Operating OfficerElve, Inc. Jun 2021 - Sep 2024Davis, California, United StatesEmployee #1 at a fast-growing deep-tech hardware manufacturing startup. Provided operational and strategic leadership as part of the executive team. This included the following:- Initiated and managed the design and integration of all core business systems and processes, including project management, KPI tracking, IT, and cybersecurity tools, which formed the foundation of operational excellence.- Designed and led the recruiting and hiring process, building a team of over 30 employees.- Oversaw the design and execution of a multi-million dollar manufacturing facility project, completed on time and 5% under budget. High-complexity design requirements, such as cleanroom filtration, rigorous safety and regulatory compliance, corrosives handling, and inert and explosive compressed gases. - Managed complex vendor negotiations, legal compliance, IP structuring, contractor agreements, and real estate transactions.- Budgeting, forecasting, and payroll. - Implemented comprehensive HR systems, including payroll, medical benefits, 401k, and stock/equity management. Served as the culture and organizational health champion.- Developed and executed go-to-market strategies, conducted market research, and generated customer awareness through networking and trade shows.- Oversaw legal compliance, corporate filings, taxes, and business licenses, ensuring regulatory adherence and operational legality.- Led marketing and brand strategy initiatives, enhancing the company's online and offline market presence. Secured trademarks.- Assisted with investor relations by developing pitch decks, due diligence documents- Negotiated the award of a $15M CalCompetes tax credit.- Assist with data storage architecture design- As a hardware manufacturing company, I occasionally would help out in the lab by building system components or by creating the supporting manufacturing infrastructure/tooling/systems. Hands-on hardware is always fun! -
Principal ConsultantThe Collman Group Dec 2019 - PresentI provide broad strategic, operational, and leadership expertise to small-to-medium size companies who need help growing in scale, maturity, or effectiveness. Examples of my capabilities:- Identified the weakness in a customer experience journey, developed a solution, and managed the implementation of that solution.- Created a customized recruiting, hiring, and interviewing strategy to improve long-term candidate quality and make the right hires.- Saved companies in excess of 2 million dollars in labor costs through process improvement and automation.- Analyzed and defined the internal business needs for a challenging business growth obstacle, identified a technology solution, led the vendor selection process, and managed a cross-functional team to the successful clearing of that obstacle. - Developed KPI dashboards for both executive and team consumption.- Coached newer managers and supervisors, moving them from managing tasks to managing results by making themselves more effective leaders. - Identified a new product line category with a 6-month ROI on development cost.
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Business Operations ConsultantAirity Technologies Dec 2019 - Jun 2021I served an early-stage hardware tech startup to help them level up their operations in preparation for growth. - Developed recruiting strategy, process and tools, as well as carrying the primary recruiting and hiring responsibilities, ultimately leading to multiple quality hires.- Deployed project and task management software tools, managed implementation with staff- Led re-branding effort, designed and deployed new logo and website. - Organization health/culture initiatives.- Strategic planning and go-to-market analysis.- Designed and executed business processes and tools to support the company's transition to support remote operations, boosting efficiency and scalability.- Project-managed and co-authored multiple government SBIR grant applications.- Named inventor on technology patent, assisted with patent preparation. -
Director Of OperationsParishsoft May 2018 - Nov 2019Ann Arbor, MiI had broad responsibility for the customer's experience post-sale, including both the technical and customer-facing components of the customer journey in a B2B SaaS environment. (Onboarding, Data migrations and Technical Support)• Identified and captured over $300k in “missed” annual revenue through billing data analysis• Implemented Knowledge-Centered-Support practices using a Zendesk knowledge base, and increased end-user KB article usage up by over 400% year-over-year (5k to 20k monthly views)• I mentored two direct reports into leadership roles• I migrated our ETL data conversion tools to Azure, and saw a 100% improvement in job runtimes, minimizing production downtime. • Developed, designed and implemented a NPS (Net Promoter Score) program from scratch • I served as a business process expert for enterprise-wide software deployments, both as a technical subject matter expert and as a strategic planner. • I was the designer and custodian of our DevOps-related processes and policies. I implemented some of the principles of ChatOps, automating the delivery of relevant events to the right parties while decreasing email noise. The Support teams know in minutes (or less) when there is a customer-impacting issue, instead of finding out from the customer calling in with a problem. • Deployed New Relic as the application performance and end-user experience monitoring tool across the company, which led to dramatic improvements in application stability and performance because of increased transparency and visibility. -
Director Of Data ServicesParishsoft Jun 2017 - May 2018Ann Arbor, MiI led the team responsible for converting, migrating, and processing all incoming data from customers into our next-generation software platform and data structure. Part of that team includes a group of ETL developers using SSIS and MS-SQL to develop tools to process that data more efficiently and with higher quality. • I more than doubled our technical capacity for daily migration throughput after less than 6 months. through value-stream mapping and building MS-SQL-based ETL tools. This removed a key bottleneck for our business; before the sales team was selling faster than we could safely process, and now there are plenty of migration openings. • Initiated, developed, and implemented a JIRA-based production environment change management process to decrease unplanned downtime. -
Director Of Customer SuccessParishsoft Sep 2016 - May 2018Ann Arbor, Mi• Led a 20-member Customer Success team in a B2B software environment• Maintained 98% customer satisfaction, and 98% renewal rate with ⅔ of prior year headcount• Interfaced with multiple enterprise-scale customers in an account management/relationship role -
Director Of SupportParishsoft Apr 2016 - Sep 2016Ann Arbor, Mi• Led two departments to enhance customer experience and improve support tools and processes at ParishSOFT.• Created a new Support leadership structure and served as a technical escalation for data conversions.• Pioneered customized reporting of key metrics in BI tool (GoodData) and developed a data cleanup strategy. -
Product Support ManagerParishsoft May 2012 - Apr 2016Ann Arbor Mi• Led a team of 30 technical and software support representatives, overseeing support for 40 software modules and providing training.• Developed troubleshooting processes and problem-solving methods, increasing Tier 1 agent incident resolution rates.• Developed onboarding program that cut time-to-agent-effectiveness in half (from 6 to 3 months)• Improved customer satisfaction rating to 99%• Cut first response time from 10 + hours to under 2 hours (ranked in the top 2% of like companies)• Increased first touch resolution from 50% to 75% in less than a year through adoption of new tools and processes. • Selected and championed the deployment of a new helpdesk ticketing system. Designed the data conversion process, trained the agents, developed the business logic, KPI’s, and drove its operational effectiveness and adoption throughout the organization• Became Zendesk and JIRA administrator -
Product Support RepresentativeParishsoft Jun 2011 - May 2012• Provided phone and email technical support for multiple software modules, achieving top support representative status in just three months.• Collaborated with team members to troubleshoot and solve problems in local, hosted, and web-based environments.• Self-taught MS-SQL and relational database concepts to enhance support capabilities. -
Technical Support Services/System AdministratorApplied Safety & Ergonomics Sep 2008 - May 2011Ensure proper operations of all technical operations and IT infrastructure. Provide technical and equipment support to litigation projects. Some project management and supervisory roles.Exceeded billable hours targets
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Frequently Asked Questions about John Collman
What company does John Collman work for?
John Collman works for The Collman Group
What is John Collman's role at the current company?
John Collman's current role is Principal Consultant.
What is John Collman's email address?
John Collman's email address is jo****@****ans.com
What is John Collman's direct phone number?
John Collman's direct phone number is +173420*****
What schools did John Collman attend?
John Collman attended Eastern Michigan University.
What are some of John Collman's interests?
John Collman has interest in Leadership, Bladesmithing, Carpentry, Languages, Environment, Photography, Science And Technology, Human Rights, Blacksmithing, Civil Rights And Social Action.
What skills is John Collman known for?
John Collman has skills like Project Management, Training, Microsoft Office, Leadership, Databases, Management, Access, Microsoft Excel, Software Documentation, Customer Service, Technical Support, Process Improvement.
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John Collman
Ottery St Mary -
2pennon-group.co.uk, southwestwater.co.uk
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