John Usher

John Usher Email and Phone Number

RFP | Bid Strategy | Process Development | Leadership | Proposal Management | Platform Sales | Talent Development | Post Sales Training | SAFe @ Ivanti
John Usher's Location
Greenville, South Carolina, United States, United States
John Usher's Contact Details
About John Usher

Focused on driving RFP success through continuous improvement of people, processes and tools. Builds relationships quickly across functions to ensure efficient development of responses. Passionate about developing talent and celebrating success.I love:- A good challenge- Maturing processes- Exploring innovative ideas to out-manoeuvre the competition- Helping others write clear, concise, compelling, and creative responses- Leading teams to shine with successI do best in an organisation that either realises they need processes to continue to grow or an organisation that already has processes but no focus on improving them.I work best where value is put on individual development. I foster open sharing of ideas and discussion. I see failure as a way to learn and develop.I am a functional leader of multiple teams and operate effectively at the Director level.

John Usher's Current Company Details
Ivanti

Ivanti

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RFP | Bid Strategy | Process Development | Leadership | Proposal Management | Platform Sales | Talent Development | Post Sales Training | SAFe
John Usher Work Experience Details
  • Ivanti
    Director Global Proposal Management
    Ivanti Oct 2023 - Present
    South Jordan, Ut, Us
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  • Maximus
    Sr Proposal Manager
    Maximus Apr 2023 - Oct 2023
    Mclean, Virginia, Us
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  • Zscaler
    Sr Manager, Instructor Led Training Team
    Zscaler Sep 2022 - Apr 2023
    San Jose, California, Us
    Promoted to lead additional global team of 5 technical trainers.• Improved scheduling to provide higher efficiency and utilization• Developed reporting to provide impact and discounting visibility• Created a request form to streamline ad-hoc training requests
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  • Zscaler
    Sr Manager, Global Proposal Management
    Zscaler May 2022 - Apr 2023
    San Jose, California, Us
    Quickly promoted to Sr Manager after successful rollout of new RFP processes aligned with Sales needs.• RFPIO relaunch after complete review of content• Responsible for knowledge management function• Implemented new role and process for responding to security questionnaires• Developed best practice guides for Sales on proposal topics• Trained global Sales Engineers (SE) on knowledge management system (RFPIO) including best practice
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  • Zscaler
    Manager, Global Proposal Team
    Zscaler Aug 2021 - May 2022
    San Jose, California, Us
    Brought on to turn around and expand small RFP Proposal Management team responsible for over 100 RFPs and 150 security questionnaires per year. • Quickly assessed people, processes, and tools for quick wins • Hired new talent• Using APMP best practices, developed and launched a new process • Developed full and self-service models of RFP support for Sales including enablement assets• Improved team morale and skills• Championed and invested in APMP certification for the entire team
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  • Apmp Uk
    Chief Development Officer
    Apmp Uk May 2021 - Sep 2022
    Reading, England, Gb
    Served on the board of the APMP UK chapter of APMP international as Chief Development officer in charge of a group of volunteers. Improved the implementation of a UK government apprenticeship programme working with partner organisations who deliver the training and assessment.Also managed the country-wide mentoring programme for members. Attended board meetings and supported the annual member conference and developed the training and development day at the conference.
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  • Blackboard
    Director Global Proposal Management
    Blackboard Apr 2017 - Aug 2021
    Boca Raton, Florida, Us
    Managed global team of Proposal Managers working on 20-30 RFPs concurrently. • Developed new processes and Sales training to ensure high-quality RFP responses• Implemented RFPIO for proposal development and knowledge management• Ensured the team was 100% APMP certified and maintained their skills• Coach and guided Sales on complex bid strategy• Worked directly with Client Procurement teams to influence RFP development• Trained the organisation on writing skills• Introduced bid scoring to quantify the probability of winning • Promoted to Director in 2019
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  • Blackboard
    Sr Client Manager
    Blackboard Oct 2013 - Apr 2017
    Boca Raton, Florida, Us
    Quota-carrying sales role where I developed key sales. • Developed skills in sales strategy, and execution• Worked directly with clients to get value from implementations and expand sales• Closed several key deals in a market that is slow to change• Developed first version of RFP response process to address increase in number of RFPs• Developed key reports and metrics to visualise whitespace and renewal timings for multiyear contracts
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  • Blackboard
    Sr Manager Mobile Central Client Implementations
    Blackboard Jan 2012 - Jun 2013
    Built new implementation team in Indianapolis, IN for Blackboard's Mobile Central product to better serve clients on the east coast and Europe. • Built culture that connected the team to very different culture of the Development and Management teams in San Francisco• Coordinated activities across remote teams• Developed custom configurations of IOS and Android apps
  • Blackboard
    Escalation Manager
    Blackboard Apr 2011 - Jan 2012
    • Developed program to identify clients who needed additional support using analytics• Ensured successful relationships between Blackboard and its strategic clients• Proactively engaged clients to prevent issues by assessing client needs and providing access to resources• Managed client dissatisfaction issues
  • Blackboard
    Senior Manager, Software Solutions
    Blackboard May 2009 - May 2011
    ANGEL Learning Inc was acquired by Blackboard Inc. Led an understaffed and hesitant team through the changes brought about by the merger while maintaining customer service SLAs. Faced complex staffing issues and additional new staff.Selected Contributions:Managed a successful back-to-school peak period with a peak inflow of 2253 tickets per month.Member of cross-functional strategic and tactical teams that were essential to the success of the merger.Developed metrics to manage the team.Developed 2010 goals, training plan and MBOs for the team using SMART criteria.Developed new processes as required to operate in a larger corporate environment.Go-to person for assisting others with the navigation of larger corporate structures and systems.Assigned to manage escalated issues with strategic customers. Successfully managed the situations and maintained customer relationships. Customers then renewed their contracts.Create documentation and approve KB articles for publication.Built safe trusting, and respectful team.
  • Angel Learning Inc
    Engagement Manager
    Angel Learning Inc Feb 2009 - May 2009
    Us
    Promoted to and was part of the team tasked with creating a new support model that supports our increasing customer demands as we moved from a start-up to a successful mid-size organisation. Built a dynamic team that supported our most demanding customers after the launch of the new model. Met regularly with other engagement managers to quickly learn from others' successes and failures.Selected Contributions:Member of core team that devised and implemented a complete support restructuring.Directly responsible for all aspects of customer satisfaction and relationship for the northeast region.Handled escalated customer issues and partnered with all levels within customer organisations.
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  • Angel Learning Inc
    Technical Support Analyst
    Angel Learning Inc Jan 2007 - Feb 2009
    Us
    Top performing analyst, solving over 2500 tickets. Managed escalated customer issues requiring daily status calls using my talent for explaining technical information in clear, understandable terms to all levels of an organisation. Wrote technical documentation for both internal and external customers. Provide key technical implementation services to allow for a successful launch that would have sustainable results. Selected Contributions:Member of several cross-functional teams with diverse focuses.Developed methodology for troubleshooting complex application performance issues.Excellent at seeing the big picture and how technologies interact to form an enterprise solution.In-depth SQL and IIS troubleshooting
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  • Deltec
    Technical Manager
    Deltec Jul 2006 - Jan 2007
    In charge of a small team that supported local business networks. Advised clients on technical issues and presented comprehensive plans for upgrades based on business requirements.Selected Contributions:Implemented multi-site active directory domain and exchange system for local business
  • C&S Wholesale Grocers
    Network Manager
    C&S Wholesale Grocers 2002 - 2006
    Keene, Nh, Us
    Managed and maintained network infrastructure including: Cisco routers, switches, firewalls and IDS, enterprise application servers, infrastructure servers and wireless networks for over 23 sites nationwide. C&S Wholesale is the second largest food distributor in the U.S.
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  • Stratton Mountain Resort
    Network Manager
    Stratton Mountain Resort Aug 2001 - Mar 2002
    Managed local network and supported lift and ticket operations.
  • Entergy Vermont Yankee
    Auxillary Operator
    Entergy Vermont Yankee Apr 1997 - Apr 2001
    Part of a team that monitored and maintained the Vermont Yankee Nuclear power including auxiliary systems used to distribute power.
  • Us Navy
    Nuclear Instructor
    Us Navy Oct 1992 - Jan 1997
    Washington, Dc, Us
    Taught classroom and hands on training to certify US Navy personnel on the safe operation of Naval nuclear power propulsion plants.
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John Usher Skills

Troubleshooting Leadership Enterprise Software Technical Support Project Management Strategy Process Improvement Crm Management Vendor Management Customer Service Training Microsoft Sql Server E Learning Sales Operations Customer Relationship Management Saas Coaching Software As A Service Salesforce.com Sales Process Learning Management Systems International Sales Renewal Retention Tender Submissions Client Retention Programs Crisis Management Mobile Learning Tender Preparation Tender Management Eu Procurement Rules Eu Public Procurement Law Contract Law Capture Management Teamwork

John Usher Education Details

  • Excelsior University
    Excelsior University
    Sociology
  • University Of London
    University Of London
    Law
  • The New School For Social Research
    The New School For Social Research
    Human Resource Management
  • Certified Nuclear Instructor - Us Navy
    Certified Nuclear Instructor - Us Navy
    Nuclear Propulsion
  • George Mason University
    George Mason University
    Computer Science

Frequently Asked Questions about John Usher

What company does John Usher work for?

John Usher works for Ivanti

What is John Usher's role at the current company?

John Usher's current role is RFP | Bid Strategy | Process Development | Leadership | Proposal Management | Platform Sales | Talent Development | Post Sales Training | SAFe.

What is John Usher's email address?

John Usher's email address is ju****@****ler.com

What schools did John Usher attend?

John Usher attended Excelsior University, University Of London, The New School For Social Research, Certified Nuclear Instructor - Us Navy, George Mason University.

What are some of John Usher's interests?

John Usher has interest in Longboarding, Emotional Intelligence, Standup Paddle Boarding, Organizational Design.

What skills is John Usher known for?

John Usher has skills like Troubleshooting, Leadership, Enterprise Software, Technical Support, Project Management, Strategy, Process Improvement, Crm, Management, Vendor Management, Customer Service, Training.

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