Lead and manage 3 districts/41 stores, mentor district managers to develop top talent, drive positive sales, revenues and profits.* 2023 - Top Retail State/Territory/Region in Target to Plan, New Auto Applications and Revenues.

Developed New District Manager training program and trained all newly hired DMs. Mentored DMs throughout the company and utilized IDPs for soft skills development. Chosen as part of a new Change Management team put in place to improve the quality of new programs and updates to corporate systems and products resulting in a 100% compliance rate within scheduled timelines.

Led and managed 5 districts/67 stores, mentored District Managers to develop top talent, drive positive sales, revenues and profits.* 2020 - Territory Sales Manager of the Year Award

Led & managed 12 Stores, developed top talent, drove positive sales, revenues and profits. * 2019 - One of only 4 districts in the Company to surpass revenue plan. * 2019 - Awarded the most marketing allocated dollars in the Company for top billing in Ancillary Products, Fees and Other than Auto production. * 2018 - One of only 3 Districts to beat new Other than Auto Plan. * 2016 - District Manager of the Year Award, runner up for Best Company Customer Retention and Quality Revenue Scorecard. * 2014 - Company award for top Ancillary Products per policy with a 93% attachment rate. * 2013-2015 - Set the Company bar for Game Film Mystery Shops. * 2013-2014 - Turned the Districts Policies in Force from a negative 10% to a positive 10%.

Led & managed 25 stores through driving sales/profits & expense control, customer focus/merchandising, decision making, recruiting/selecting talent, developing others, building successful teams, delegating responsibility and facilitating change.* Improved district Customer Satisfaction Scores by 34% for 7 consecutive years through consistent coaching and communicating the value of genuine service to all.* Created an awards and recognition program that positively influenced employee morale, job satisfaction, a sense of belonging, and reduced turnover by 25%.* Delegated responsibility for district wide projects to include: establishing market leaders, recruiting specialists, community service involvement, peer buddies and subject matter experts that led to Store Leaders taking ownership, teamwork, collaboration and unity.* Fine tuned each store's merchandise inventory and specialty programs that maximized sales, profits and customer loyalty.

Supervised Payless and Parade of Shoes Stores in sales, service and talent development.* Partnered with District Manager to run two independent shoe store types with the district of 36 combined stores by understanding the different customer types and collaborating with corporate merchants on proper merchandising and distribution.* Increased Regional United Way Campaign contributions and Community Service Events through awareness, timely communications and one on one follow-up.

Coordinated training and development of store managers within the district.* Formulated the first Management Skills Workbooks as a tool to help facilitate Store Manager classroom training programs resulting in a greater retention of the materials.* Earned a Sales Bonus every quarter from 1995 through 2003 as a Training Supervisor and Store Manager by adapting new practices, experimenting with new ideas, hiring and developing outstanding associates and never settling for second best.

Successfully led all logistics in opening new store locations in the province of Quebec, Canada.* Learned the culture and language of French Canadians to successfully accomplish collaborative working relationships with local leaders that helped facilitate timely store project completions and eased cross cultural diversity.* Implemented a simplified store opening process that saved manpower and time in getting new stores opened in one day.

Led a team in sales, profits, inventory control and people development.* Recruited, developed and lead a great sales team that turned the store's inherited deficit to profits within six months.

Recruit and train a sales team in investments, insurance, loans and asset management.

Counsel and develop academic profiles/taught computer related courses.

Personnel management, training instructor, reenlistment administrator.

Decorated veteran who served in the Gulf War during Desert Storm.

Training coordinator, school representative, administrative assistant.

Accountable for personnel asset inventories, reports, correspondence.