*Contributed to the design and creation of an extensive Risk Management database.*Completed a college level Microsoft Access Class with an A grade.*Involved in the successful transition of two regional client approval departments into one enhanced National Risk Management Team.*Determined business process weakness and implemented process changes.*Created training documents, step/action procedures and other various internal documents crucial to daily departmental operations.*Contributed to the on-going project of auditing, recertification and investigation of business client’s compliance with federal, state, local and company regulations and requirements.*Uncovered high risk business partners through completing extensive portfolio performance analysis and provided written recommendations to senior management to mitigate future losses.

*7 years expertise leading technical issues to resolution while providing superior customer service.*Contributed to the design and creation of an issue tracking system and knowledge base program. *Lead user interface design and QA analysis of various internal and client based software applications.*Trained, mentored and coached less experienced team members.