John Coxen Email & Phone Number

Port Allegany, Pa, Us

Olean, New York, Us

• Primary administrator for Linux servers, backup administrator for Linux application development servers• Windows server administration – MS SQL Server, Exchange 2010 and 2016, Active Directory.• SAN (EMC Unity, Dell EqualLogic) operation and maintenance.• Remote support to 10 Region Offices.• Operation of CrashPlan end-user backup server.• Built and maintained an internal website to act as a central repository for all IT system documentation, Project Plans, Site Drawings, Inventory and Disaster Recovery plans.• PCI-DSS compliance support including operation and maintenance of internal patch management and central logging servers.• Oversaw and implemented a SAN re-organization project that recovered over 25% of capacity with zero user downtime.• Spearheaded an ad hoc team to respond and recover from a Ransomware attack which ended with less than 48 hours downtime and zero data loss.• Ran a project to evaluate, purchase and fork-lift upgrade 2 SANs simultaneously (Dell EqualLogic to EMC Unity) with zero end-user downtime.

• Processed disconnect orders for customers on the former TelCove network.• Developed, tested and documented process changes to streamline Billing Disconnect order entry.• Developed a series of Microsoft Excel macros that reduced Order Entry time from a minimum of 20 minutes down to less than 2 minutes.

• Monitored the capacity and utilization of all customer and internal data circuits and routers across the former TelCove footprint (approx. 10,000 circuits) and notified the appropriate groups when circuit or equipment upgrades were required. • Designed, implemented and oversaw the Capacity Verification Request (CVR) process.• Oversaw the engineering process for internet connections for the Southeast and West Regions.• Administered Linux servers and various Open Source software packages used to monitor the TelCove network. Wrote Perl programs and Shell Scripts to assist my group in our work • Produced Burstable Billing reports and acted as liaison with other involved departments to ensure that billing cycles were met and data was accurate.

Greenwood Village, Colorado, Us

• Managed the technical operation of a 400 seat Call Center and an 8-person staff. Customers included the FBI, American Express and the U.S. Postal Service.• Worked extensively with Customer IT and Telecommunications staff to ensure smooth implementation of all new projects.• Supervised the startup of a new client project from announcement to fully active status in only seven days.• Established a Technical Training program for the entire staff that offered them a clear advancement path through industry standard certifications.• Implemented a site information system that was used to post both site-wide and project specific announcements. When I left the company, this was being implemented company wide.

Greenwood Village, Colorado, Us

• Managed all networking personnel in the Eastern Region.• Oversaw and coordinated Network Operations in the Eastern Region.• Implemented documentation and problem tracking systems.• Setup automated systems to monitor all network connectivity between Call Centers and notify on-call personnel in the event of an outage.• Worked with contractors, network design group and local staff during build-out and expansion of Uniontown, PA Call Center.