John Coxen Email and Phone Number
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I am a Geek.My wife would say I'm a Wonk which is a Geek with social skills. What it comes down to though is, I get technology and people. I also get business. I know and understand the technology and the people who use it and the business imperatives that drive it. I've worked closely with Management, co-workers, subordinates and end-users to get the job done on time and on budget for 40+ years. In that time, I’ve continued to learn, and that has allowed me to acquire a broad range of skills. Pick just about any IT discipline and, if I’ve not done it, I’ve probably done something similar.The short list includes:• Managed an IT Department• Managed a regional network team• Analyzed SAN Storage and recovered over 15 TB (20%) of wasted space• Ran a project to forklift upgrade two SANs simultaneously with ZERO downtime for the users• Led an ad hoc team to fight off a ransom-ware attack resulting in ZERO data lossI've worked daily with: • Linux• Windows Servers• Desktop Support• Dell/EMC SAN operation• VMware• Cisco networkingI have also:• Mentored staff• 'Translated' between IT, upper management and end users• Hit the ground running and been productive while learning new skills or environments• Remained calm in a crisisIn addition, I've setup training and skills paths for IT staff that provided clear guidelines for career advancement for everyone from the senior systems administrator down to the first day desktop support person. I've designed and built systems that allowed me to single-handedly monitor and report on network capacity for a national telecom provider supporting over 10,000 active circuits. I've worked for small, regional IT consultancies and multi-national companies.That's who I am. Everything on that list is something I have done. What can I do for you?
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Cutco CutleryPort Allegany, Pa, Us -
Senior Server AnalystCutco Cutlery Jun 2009 - PresentOlean, New York, Us• Primary administrator for Linux servers, backup administrator for Linux application development servers• Windows server administration – MS SQL Server, Exchange 2010 and 2016, Active Directory.• SAN (EMC Unity, Dell EqualLogic) operation and maintenance.• Remote support to 10 Region Offices.• Operation of CrashPlan end-user backup server.• Built and maintained an internal website to act as a central repository for all IT system documentation, Project Plans, Site Drawings, Inventory and Disaster Recovery plans.• PCI-DSS compliance support including operation and maintenance of internal patch management and central logging servers.• Oversaw and implemented a SAN re-organization project that recovered over 25% of capacity with zero user downtime.• Spearheaded an ad hoc team to respond and recover from a Ransomware attack which ended with less than 48 hours downtime and zero data loss.• Ran a project to evaluate, purchase and fork-lift upgrade 2 SANs simultaneously (Dell EqualLogic to EMC Unity) with zero end-user downtime.
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Billing SpecialistSynergy Services Apr 2008 - Apr 2009• Processed disconnect orders for customers on the former TelCove network.• Developed, tested and documented process changes to streamline Billing Disconnect order entry.• Developed a series of Microsoft Excel macros that reduced Order Entry time from a minimum of 20 minutes down to less than 2 minutes.
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Planning And Capacity EngineerLevel 3 Communications, Formerly Telcove, Formerly Adelphia Business Solutions Jul 2001 - Mar 2008• Monitored the capacity and utilization of all customer and internal data circuits and routers across the former TelCove footprint (approx. 10,000 circuits) and notified the appropriate groups when circuit or equipment upgrades were required. • Designed, implemented and oversaw the Capacity Verification Request (CVR) process.• Oversaw the engineering process for internet connections for the Southeast and West Regions.• Administered Linux servers and various Open Source software packages used to monitor the TelCove network. Wrote Perl programs and Shell Scripts to assist my group in our work • Produced Burstable Billing reports and acted as liaison with other involved departments to ensure that billing cycles were met and data was accurate.
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It ManagerTeletech Aug 1999 - Jan 2001Greenwood Village, Colorado, Us• Managed the technical operation of a 400 seat Call Center and an 8-person staff. Customers included the FBI, American Express and the U.S. Postal Service.• Worked extensively with Customer IT and Telecommunications staff to ensure smooth implementation of all new projects.• Supervised the startup of a new client project from announcement to fully active status in only seven days.• Established a Technical Training program for the entire staff that offered them a clear advancement path through industry standard certifications.• Implemented a site information system that was used to post both site-wide and project specific announcements. When I left the company, this was being implemented company wide. -
Regional Network ManagerTeletech May 1998 - Aug 1999Greenwood Village, Colorado, Us• Managed all networking personnel in the Eastern Region.• Oversaw and coordinated Network Operations in the Eastern Region.• Implemented documentation and problem tracking systems.• Setup automated systems to monitor all network connectivity between Call Centers and notify on-call personnel in the event of an outage.• Worked with contractors, network design group and local staff during build-out and expansion of Uniontown, PA Call Center.
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Network EngineerNational Technology Transfer Center Aug 1989 - May 1992
John Coxen Skills
John Coxen Education Details
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West Virginia UniversityComputer Science
Frequently Asked Questions about John Coxen
What company does John Coxen work for?
John Coxen works for Cutco Cutlery
What is John Coxen's role at the current company?
John Coxen's current role is Experienced Technology Professional- IT Manager, Systems Administrator, Technomancer- Linux, Windows, IT Operations.
What is John Coxen's email address?
John Coxen's email address is jc****@****tco.com
What is John Coxen's direct phone number?
John Coxen's direct phone number is +171679*****
What schools did John Coxen attend?
John Coxen attended West Virginia University.
What are some of John Coxen's interests?
John Coxen has interest in Technology And Science, Fly Fishing, Movies, Homebrewing.
What skills is John Coxen known for?
John Coxen has skills like Network Administration, Troubleshooting, Technical Support, System Administration, Tcp/ip, Network Engineering, Dns, Routers, Networking, Lan Wan, Ethernet, Voip.
Who are John Coxen's colleagues?
John Coxen's colleagues are Ashley Nave, Gavin Rumelhart, Tyler Paitsel, John Gillett, Max Herring, Austin Lawhorn, Zachary Andrews.
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