John Perla Email & Phone Number

Los Angeles, California, Us

Overseeing and optimizing the portfolio of company projects and initiatives for a leading Workforce Development Product Company. Collaborating closely with Executive leadership to translate strategic goals into actionable plans, ensuring alignment and execution both internally and through third-party partners.Key responsibilities include:Assembling and managing cross-functional project and implementation teams, ensuring all necessary skills and resources are in place. This includes onshore, offshore, contractors, or software implementers. Conducting comprehensive resource management across various projects to maximize efficiency and output.Identifying operational gaps within the organization and between projects, then implementing innovative processes to bridge these gaps, enhancing overall company and project performance.Leading product development initiatives, encompassing new feature development, technical debt management, quality assurance, release management, and change management. Spearheading the implementation of new products and the integration of existing products with new clients, ensuring seamless deployment and high client satisfaction.Implemented a new implementation and project budget process, providing better forecasting and tracking mechanisms.Drove the internal change management, including training, distribution of roadmaps, and other process changes to enhance the management of new releases, continuous improvements, and feature updates.

Irvine, California, Us

Managing a Salesforce product team that services 8 different brands across one Salesforce CRM instance and six Salesforce communities. Managing onshore and offshore development teams. Work cross functionality with other Shared Services, Products Teams, and functional business units to ensure we provide support, continuous improvements, and execute specialized projects against our strategic initiatives.• Providing program oversight and owning execution of key company and product initiatives. Making sure that the product development team is clear on objectives. • Grow Salesforce adoption including defining and tracking product performance KPIs and analytics.• Acting as the liaison between the business and my technical team by partnering directly with business to identify needs, create process, and ensure initiatives are successfully delivered and adopted to meet business expectations and scope. • Developing and driving strategic initiatives across the Salesforce roadmaps and creating roadmaps for each product. Reviewed roadmaps with executives, stakeholders, and sponsors to get alignment.• Manage Projects including assembling the project team, allocating resources, creating and maintain project plans and schedules, facilitating change control and change management, documenting and remediating risks, and communicating status reports to stakeholders and sponsors. • Lead a team, standardizing internal processes around intake/requests submission, collecting requirements, solutioning, developing, QA testing, UAT testing, and deployment using SDLC best practices. • Manage product work queues by meeting with shared services, brands, and business units to understand priorities within their departments and prioritize against strategic initiatives. • Create ROI reports and PowerPoints on projects to gain approvals and alignment from executives including CIO.• Develop strategies and action plans for new brand acquisition and onboarding.

Irvine, California, Us

Manage, coordinate & document various system implementations, integrations, and data migrations across the enterprise, including but not limited to Salesforce CRM, AEM, AWS, Intranet, Event bus, SQL, .Net & other vendor databases to improve transactional efficiency, network-facing product offerings and overall franchisee engagement. Lead projects from initiation through closing, ensuring scope/deliverables were clearly defined by the business, requirements collected by the BA, development & testing scheduled, deployment & go-live tasks identified, and proper closing of each phase/project. Performed integrated change control throughout the project, ensuring requests that impacted scope, budget, or schedules were approved and documented. • Partnered with the Solution Strategy team to standup commercial and residential Salesforce communities under one SFDC organization. Continued to implement custom solutions across these different Salesforce Communities including building Franchisee Community Personalization, Leadership Influence site, Franchisor and Franchisee Dashboards, and various business and data enhancements. Implemented off-the-shelf solutions such as Marketing Cloud, EZProtect Anti-virus, and Salesforce Mobile app. • Coordinated with multiple vendors to launch a new Agent CRM in Salesforce in conjunction with our new Franchisor website, including lead routing & assignment across multiple systems. • Collaborated with internal development team, offshore development teams, and third-party development teams to create and manage project specific Jira boards and tickets, including assigning resources for development, QA, UAT, deployment, and production validation.

Helped create new processes, procedures, metrics, and policies for newly established PMO for this financial IT company. Lead project teams in IT development from the requirement stage through the go-live/production deployment. Used product roadmap to help develop high level timelines and allocate resources for a period. Created more detailed timelines for each individual project detailing the task, duration, and resource for each task. Setup kickoff calls, scoping discussions, design discussions, technical discussions, and status meetings for each project. Handled professional service and internal enhancements for websites/portals, data warehouse, user interfaces (UI), data exports, and backend processes. Created tracking tools and performance criteria for each project. Held weekly estimation meetings for new projects and entered estimated resource usage in Microsoft 360. Created SharePoint sites within Microsoft 360 for the project team once new projects became active. • Teamed with the product team to create product roadmaps for the VMS Data and Universal Data product line. • Partnered with the Project Planner to determine when to activate a project and to allocate available resources to all projects.• Took over a project and helped bring it back on track from being 2 years late. The revenue of the project was over $3MM. • Helped create from scratch a new product line with potential revenue of $50MM.• Launched 20+ web enhancements, based on customer feedback or internal process feedback.• Launched 15+ operational efficiencies, helping automate manual processes. • Interfaced with clients, vendors, and the internal development team to ensure communication between the different teams and continue progressing through the project plan.

Aliso Viejo, Ca, Us

Collaborated with cross-functional team leads in Marketing, Operations, Analytics, and Sales to execute short and long term projects in the commercial area of this quickly growing pharmaceutical company; Developed strategic plans with fellow team leaders to grow our technology and services in alignment with our customers and partners needs while meeting our overall strategic and business objectives; Coordinated multiple projects that had complex inter-dependencies; Was integrated into the main Brand team to organize and determine marketing project priorities while helping to establish basic project management tools and systems including RACI and Gantt charts; • Helped plan and execute the re-design of a current brand Healthcare website; which included managing the handoff of the design to the developers, preparing for PRC, and testing the staging site. • Partnered with various Healthcare media plan and social networks, such as Doximity and Medscape, to deploy specific targeting ads and e-mails. • Teamed with internal and external regulatory, medical affairs and compliance partners to help establish policies for social media setup, social media monitoring, and social media escalation processes. • Facilitated the start of a Global Access Program for our main healthcare product by helping to define the scope, send out RFPs to multiple vendors, participating in vendor presentations, helping facilitate the final vendor decision, and completing the contract and press release process. • Worked with a Brand Lead and fellow cross-functional team members to execute a 2017 Brand Planning process.• Helped plan and execute the re-design of a current brand Healthcare website; which included managing the handoff of the design to the developers, preparing for PRC, and testing the staging site.• Created a more efficient PRC (Promotional Review Committee) process that increased collaboration with team leads to prioritize and schedule reviews of promotional materials.

Houston, Texas, Us

Teamed with the Executive Management team to help develop, plan, and implement corporate initiatives in operations, IT, marketing, and/or merchandising using agile PM methodologies for this audio/video distributor; Programs and Projects include managing the software delivery life cycle, change management, client or 3rd party vendor implementation and engagements, infrastructure maintenance projects, product development, campaign execution, and financial analysis; Acted as the voice of the business during development of IT projects; Consolidated, prioritized, and executed business website enhancements to help increase user functionality and promote revenue; Managing 3rd party vendor implementation and engagements; Supervised and mentored project coordinators and interns; Developed, scheduled, and executed training on new applications deployed to sales, 3rd parties, or customers; Participated in executive meetings to help facilitate decision, take notes, and distribute meeting minutes. • Implemented new freight rate system within our ERP system to help estimate freight costs.• Helped design, plan, and QA iOS and Android applications, and collected, prioritized, and executed app enhancements to help increase user functionality post deployment.• Re-architected server infrastructure from an obsolete 24 physical machine environment to a configuration running 7 physical serves.• Implemented a new EDI platform and migrated existing vendor trading partners, adding additional vendor and retail partners as well as designing and delivering a first ever cross company ERP/EDI order integration that included a virtual inventory handling and synchronization capability.• Executed a corporate object to enter the direct to consumer market – contributed to the design and managed the design, development, and deployment of 2 public access web sites.• Instrumental in the design, development, and deployment of BI/Data warehouse.• Part of team that won AVAD MVP of 2015

Brea, California, Us

Responsible for developing and updating the project schedule utilizing Microsoft Project and ensured launch of the CE-MS (Capillary Electrophoresis Mass Spectrometry) project for this medical device organization; Worked with the CoreTeam Leader to manage deadlines and reach milestones for the project; Sent Gantt charts to key team members to ensure they were meeting deliverables on time; Worked with cross-functional partners including system engineers, hardware and mechanical engineers, QA, supply chain, service and support, and application scientists; Lead group meetings to facilitate discussions and keep the project progressing; Allocated and re-allocated resources depending on needs at specific periods throughout the project; Learned and implemented IDP (Innovation Development Process) for entire project; Organized important team documents and uploaded documents onto SharePoint for entire team to have access. • Received Genius Award within first six months for the recognition of going above and beyond my job description to complete project goals and motivate team members.• Used Microsoft Project to create a detailed schedule that the whole team used to complete tasks within the project.• Incorporated daily visual management for production equipment, applications, Hardware Verification, System Verification, and Resource allocation

Partnered with Sales, Marketing, Finance, Logistics, Quality, Supply Chain, and Suppliers to develop and execute display programs from conception to customers sell through or disposition for this large consumer company; Managed display project timeline to ensure that projects are assembled on time, within budget and manufactured to GMP specifications and delivered to the distribution center to meet customer order due dates, utilizing Waterfall PM methodologies; Developed and maintained the demand, supply, purchasing plans, and orders in SAP system; Overall accountability to ensure preliminary and final costs are accurate, obtained and communicated to business partners in a timely manner, and are entered into PRF accurately; Managing daily, weekly, and monthly performance against key metrics including Unit Fill Rate, Non-working Inventory, MAPE and SKU Rationalization; Entered and rolled monthly forecast. • Managed the Back To School Season for Acne and Cleansing categories ensuring all displays met customer orders with minimum delays or cuts. • Helped develop a consensus report revealing monthly forecast dollar amounts to be able to compare monthly misses that affected the yearly forecast. • Received an additional 3 categories (Men, Specialty, and Hair) due to my successful management of the Acne and Cleansing categories.

Met deadlines for contractual deliverables across multiple projects and activities by proactively identifying possible setbacks and working with cross-functional teams and department management for this contract lab company; Managed project costs to ensure they do not exceed budget; Managed method development and method validation for new products and novel raw materials for drug development and formulation stability; Managed analytical routine testing and ensured specifications were met; managed aseptic manufacturing projects for clinical and commercial products meeting client forecasting; Communicated status updates to clients to manage expectations; Authored and distributed meeting agendas and meeting minutes within the internal team and to clients; Authored component, raw material, and finished product specifications; Worked directly with QA to assure compliance with cGMP regulations; Created long term schedules utilizing Microsoft Project for extended projects. • Helped develop and implement a new inventory management system to be more efficient and provide full control and traceability for all raw materials. • Managed the only commercial manufacturing product which produced revenues of over 1.4 million dollars annually.• Received promotion from Associate Project Manager to Project Manager within 11 months by performing above and beyond executive management’s expectations.

Clifton, Nj, Us

Lead direct development and implementation of new industrialized packaging solutions to help clients capture and increase market share for this pharmaceutical packaging company; Launched packaging of products new to market ensuring that deadlines were met; Planned and scheduled production and supply chain requirements utilizing customer forecasts; Identified and secured packaging components maximizing cost savings; Primary liaison with clients and packaging component suppliers; Developed finished goods and component specifications to meet cGMP regulations; Reviewed and revised IQ/OQ and PQ documentation prior to approval; Established bill of materials and master item lists; Handled inventory control including the management of components and finished goods; Negotiated component pricing with vendors; Implementation/deployment project checklists that were distributed internally to keep team updated; Scheduled and managed logistics of shipments; Quoted new projects and helped redefine new cost model; Re-costed any newly launched or current clients to ensure profitability; Direct involvement in customer acquisition; Updated company’s standard for recordkeeping and redrafted master packaging records accordingly; Wrote deviations used for production; Member of capital project investment team and determined ROI for new and existing products; Worked with cross-functional team of quality, operations, and sales while working directly with the COO. • Successfully launched 20+ large projects for commercial production, clinical, and stabilities. • Managed commercial account for a Fortune 500 company which produced revenues of over 3 million dollars annually.• Was selected by co-workers and managers to train cross-functional departments on the company’s Trilogy software due to superior understanding of the MRP system. • Helped test and implemented new SAP Beta software for small business and communicated suggestions and issues to developers.

Clifton, Nj, Us

Direct development and implementation new industrialized packaging solutions; planned and scheduled production and supply chain requirements for promotions and activities; identified and secured packaging components; prime contact with customers and packaging suppliers; provided input and take possession of key business data; worked with cross-functional team of quality, operations, and sales while working directly with the COO.

Participated in the formulation of operating policies to improve and maintain inventory management and return on investment; manage BPR; manage BQM; reconciliation of accounts payables issues as they pertain to warehouse errors and local site purchasing; write debits and credits associated with returns and receiving errors; assist in satisfying both internal and external report request; function as technical liaison between purchasing, manufacturing, and supplies to resolve issues.

Facilitated product selection of scheduled and walk-in showroom customers; used proper forms to assure consistent records of selections; maintained current product knowledge; assisted customers on showroom floor; handled incoming showroom phone calls; promoted customer service; developed new business leads; supported efforts of outside sales associates.

Provided support to the sales consultant; trained new administrators; ensured all sales and service objectives were met; assisted in collection of CODs; promoted a close relationship with the warehouse personnel by maintaining and achieving operational excellence; entered purchase orders for showroom sales; faxed quotes to contractors and homeowners; entered bids based on worksheet completed by consultants; assisted consultants in coordinating the sourcing of material for secured jobs; facilitate the handling of return material according to branch policy.Achievements Developed and implemented new Master Batch Record, working directly with Director of Quality and the Director of Operations. Solved redundancy in forms increasing efficiency and accelerated reconciliations. Successfully launched 15+ projects for production and stabilities. Elected as first head administrator for the Ferguson Showroom at the Lakewood branch. Supervised an administrative team to build clients long term commitment and satisfaction. Participated in Ferguson Express Program, which dedicated in providing more efficient service to residential customers. Presented the Express Program in front of all the managers in the Lakewood branch, including my general manager. A new branch process was introduced and implemented because of the presentation. It is currently is still in effect. Was selected by co-workers and managers to train cross-functional departments on the company's Trilogy software. Awarded bonus for superb customer service in 2006, an award only given to 1,000 associates out of 20,000. Also, received highest bonus in the Lakewood Showroom in 2006.