John Crimi Email and Phone Number

Account and Product Manager for Call Center MIS and Work Force Management SolutionsManaged existing customer base of NewMetrics Call Center Management Product Line. Worked with those customers to sell and develop additional products and services. Managed and sold into fortune 500 companies maintaining some customer relationships for over 20 years developing and selling multiple products for those companies.Responsible for the requirements and application development of new… Show more Account and Product Manager for Call Center MIS and Work Force Management SolutionsManaged existing customer base of NewMetrics Call Center Management Product Line. Worked with those customers to sell and develop additional products and services. Managed and sold into fortune 500 companies maintaining some customer relationships for over 20 years developing and selling multiple products for those companies.Responsible for the requirements and application development of new software deployed to a fortune 500 company to handle the assignment of call center operators in a complex call center environments ensuring business and labor requirements were met.Responsible for the requirements and application development for the successful move of UNIX and Informix based applications to Microsoft, SQL Server, and .NET environment. This included the development of a web based presentation that became the standard for additional products.Responsible for the support, product management, implementation of call center simulation software that predicted service impacts to different telephone switch configurations. Case studies were performed to validate results and facilitate changes to make those results more accurate. Show less

Sales and Account Management for Work Force Management Solutions.