John Cris Ebabacol Email & Phone Number

Cagayan De Oro, Ph

Cagayan De Oro City, Northern Mindanao, Philippines

- Managed and curated content for the company's social media (Facebook, LinkedIn, GMB, Twitter) channels.- Created and managed all email marketing programs ensuring implementation, response tracking, andcampaign performance optimization, including a/b testing and running newsletter campaigns.- Launched LinkedIn Marketing and managed LinkedIn Sales Navigator accounts for four (4) business leaders.- Managed website content and service updates.- Spearheaded lead generation project for Pineville Chamber of Commerce. Generating 400+ qualified leads.

Cagayan De Oro, Northern Mindanao, Philippines

- Builds and manages relationships with clients based in Redmond, WA, and Rochester, NY.- Oversees day-to-day operations and collaborates with four (4) department managers (Account Management, Web/IT, QA, and Creatives) to ensure client expectations are met.- Creates and update workflows to document processes and share best practices within the company.- Works closely with both Philippine and US Operations Manager and Sales Manager.- Conducts regular coaching sessions, focus group discussions (FGD), and performance reviews.- Responsible for submitting department performance and progress reports.

Redmond, Washington, United States

- Oversaw day-to-day operations and managed a staff of fourteen (14) with different specializations. - Responsible for handling Customer Service Issues.- Worked closely with internal departments (Admin, QA, IT/Web, Creatives, Content) to ensure client needs are understood and satisfied.- Conducted regular coaching sessions, focus group discussions (FGD), and performance reviews. - Worked directly with US counterpart - Sales Manager, Operations Manager, and VP. - Responsible for project delegation and queue management.

- Very first appointed Account Manager in the Philippines.- Assisted in the coordination and management of a variety of advertising, design, and media projects for clients all over the United States and Canada.- Managed and supported a mix of 500+ accounts/projects. Served as POC for video commercial, social media, business listings, and website management projects/accounts.- Created workflows to link processes between Philippine and US account managers.

- Did outbound calls: created and closed business opportunities. - Executed all phases of the sales cycle: calling, online product demonstration, proposal generation and campaign implementation.