John Cropp Email & Phone Number

Mansfield, Ct, Us

Mansfield, Ct, Us

Storrs, Ct, Us

• Serve patrons and community members at service desk, using library management systems and related technologies to assist users with circulation, information, reference, and security related queries and transactions • Investigate and resolve issues related to access to and circulation of physical and digital resources, communicating outcomes with patrons clearly, diplomatically, and with courtesy• Creatively foster student engagement with the UConn Library by designing and implementing outreach, orientation, instruction, and informational experiences• Design, offer, and assess visitor services experiences for non-UConn affiliates, such as UConn Family Day in collaboration with Library and University colleagues• Provide general direction to students working on the iDesk and performing off desk duties• Manage the UConn Library’s room reservation system and technology lending at the iDesk• Create and maintain content for UConn Library web pages related to Study Spaces at the Homer Babbidge Library, Access Services functions, including lending information, hours, and calendar, etc.• Create and provide instruction sessions and information materials as liaison to UConn Enrollment Planning and & Management for the purpose of educating orientation leaders about current services and resources available at UConn Library so that they can accurately inform in-coming students and their families.• Provide information literacy instruction for UConn graduate and undergraduate students• Provide assistance to patrons by locating and delivering information and answering ready-reference queries• Managed approximately 15 student employees including hiring, training, coaching, scheduling, maintaining personnel records, approving bi-weekly timecards, and resolving payroll issues (2020-2023)Internal Organizations:• Friends of Homer Babbidge Library // Staff Advisor (2020-2023)• Library Advancement and Donor Stewardship // Committee Member

Storrs, Ct, Us

• Managed the operations of the Access Services department of the Home Babbidge Library and Music and Dramatic Arts Library on the main campus• Established departmental and individual goals, objectives, and performance standards• Oversaw work schedules to ensure adequate service desk staffing during all hours of operation• Supervised 6 full-time staff members including time reporting, performance reviews, and goal setting• Oversaw approximately 30 student employees including payroll budgeting and performance coaching• Projected and managed the department’s student employee budget• Managed service desk operations and serve as first point of contact for reporting library facilities and safety issues to library administration, the facilities manager, and the security team• Promoted positive patron experiences through communication and education about library services and policies• Developed, implemented, and documented Access Services policies and procedures• Responded to patron and staff inquiries and issues regarding resources, services, policies, and procedures• Managed the collection and analysis of statistics for the iDesk service desk and Music and Dramatic Arts Library to make data-driven recommendations for improvements in policies and services• Ensured that collections are accessible through activities such as shelving, shelf-reading and proper signage• Worked closely with other library department leaders to develop policies that support the university’s mission• Developed outreach efforts to connect community members to resources and services• Scheduled and design events to appeal to future students, families, and other university audiences

• Counsel residents about free or affordable internet service options for which they may qualify and, in some cases, help them to apply for services they choose.• Loan out and assist with sample Internet capable devices so that residents can consider what device might best fit their needs.• Partner with the Mansfield Public Library, Mansfield Information Technology Department, Mansfield Human Services, and other town offices to reach and attract community members who face barriers to Internet or technology use access.• Offer basic one-on-one and small group coaching and assistance with entry-level use of technology and access to public information resources.• Participate in community events to promote the library’s digital access program and make connections with potential residents in need.• Collaborate with Town departments to identify barriers that make it difficult for some residents to access online Town and public resources and develop creative solutions to support the ease of use of those resources.• Conduct outreach at Town facilities/events, as well as with our newly acquired public library digital access van.

• Develop and manage U2Tours.com website as co-owner with two partners beginning with the site’s separation from former atU2.com website in early 2021• Research venue locations and concert histories through digital and physical sources as well as through contact and communication with primary sources such as concert goers, venue owners, and journalists• Update set-lists live to website as concerts are in progress• Contributed research, writing, and database management to internationally recognized U2 news site atU2.com from March 2011 until its closure in December 2020

Danielson, Ct, Us

• Provided reference, instruction, and circulation services to QVCC students, faculty, and staff • Assisted students, faculty, staff, and community members with information requests • Provided information literacy instruction to college and high school students through small class and individualized, one-on-one instruction sessions on-site at QVCC and in the community • Created and revised online subject and research guides using a content management system • Fostered supportive relationships with students, faculty, staff, and community members • Provided technical support and resolve patrons’ technology challenges • Ensured timely and accurate physical and electronic resource sharing instruction

Athens, Ga, Us

• Supervised the Circulation Desk while managing a team of 10+ student employees and one full-time assistant• Recruited, hired, trained, scheduled, and evaluated staff to ensure consistent expectation-exceeding interactions • Instructed staff on essential circulation desk functions such as using ExLibris’ Alma Cloud Based Library Services Platform, sorting books using Library of Congress Call Number System, and resource digitization• Scanned and converted information from physical materials, such as books and microfilm, into high-quality PDFsInternal Organizations:• Libraries Staff Association // Communication Coordinator - Communicated to all UGA Libraries employees via departmental email listserv and create content for Facebook and Twitter, and developed marketing campaigns designed to promote the activities and efforts of the staff and faculty-assisting organization.

Athens, Ga, Us

• Hired, trained, scheduled, and managed staff of approximately 50 student workers and 10 full-time employees• Supervised food preparation, ordering, sanitation, and policy adherence for multi-unit operation• Accounted for daily sales including cash and credit card transactions and reports for 10 units across campus• Developed and executed plan for high-volume, pop-up outdoor food service tent on football game days• Produced store signage for multi-unit retail outlets adhering to UGA and department signage standards

• Built and projected movie programs in a variety of formats including reel-to-reel 35mm film and digital including cue placement and trailer management• Projected 35mm films in two projector changeover and platter set-ups• Managed bar, café, box office, and projection staff for independent, non-profit movie theater and event space• Worked with clients to create multi-media events in theaters and CinéLab event space• Served customers at bar café including beer, wine, liquor, mixed drinks, and coffee beverages• Managed Twitter account from 2014 to 2015

Us

• Responsible for all aspects of store operation• Hired, trained, and managed staff of approximately ten part-time employees• Reconciled all sales transaction reports and balances• Maintained stock of fresh ingredients via weekly inventory and order system• Worked with community organizations for events and fundraisers

• Managed and trained floor staff of 50-100 full-time and part-time employees in large, high traffic music, book, video, and multi-media retail store located in the Downtown Disney shopping area at Walt Disney World• Provided customer service and guest recovery for local and international customers in matters ranging from product return disputes, in-store event crowd control, and general guest assistance • Maintained physical aspects of 49,000 square foot building including performing small repairs and hiring outside contractors for large jobs such as floor refinishing and neon sign replacement• Created, designed, and edited monthly in-store staff newsletter produced by and for store staff

Lake Buena Vista, Florida, Us

• Operated life-size puppets for audiences of 500 guests per show, 5 to 10 times per day• Performed in character for personal interactions with guests• Provided guest assistance and recovery while on-set

Master Of Library & Information Science - Mlis

Bachelor Of Arts - Ba, Communication Studies

Associate Of Arts - Aa, General Studies

Associate Of Arts - Aa, General Studies