John Crouch Email and Phone Number
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Senior IT leader with proven experience building and managing high-performing internal and external IT Support organizations. Breadth of experience spans global technology companies and manufacturing. Recognized for building world-class customer service-oriented teams focusing on improving the productivity of the workforce they support.* Expert in re-engineering IT service organizations to focus on improved customer service.* Skilled in staff recruitment, development, training, mentoring, retention and management of all levels of IT from first line service desk to application development engineers.* Proven international project and program management experience.* Knowledgeable in IT Governance issues pertaining to Sarbanes-Oxley compliance.* Strong Analytical skills and proficient in developing reports with a wide array of SQL tools.* Certified HDI Support Center Director.* Certified in ITIL v3 Foundations for Service Management.* Project Management Professional (PMP)®* Certified Information Systems Security Professional (CISSP)information security, cybersecurity, security program governance, customer service, technical support, crm, erp, development, programming, productivity, management, vmware, virtualization, itil, cobit, sox, sarbanes oxley, it governance, budgeting, project management, change management, vendor management, midmarket, sap
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Vice President, Information TechnologySkyline Exhibits Nov 2023 - PresentSt Paul, Mn, Us -
Vice President - Information TechnologyMe Elecmetal Aug 2021 - Nov 2023Santiago, Región Metropolitana, ClI am responsible for directing the overall vision, planning, organizing and execution of all IT functions in our corporate headquarters as well as our two foundries in Duluth, MN and Tempe, AZ. -
Director Of ItMe Global Inc. Jan 2014 - Aug 2021Minneapolis, Mn, UsME Global Inc. (MEG) is a wholly owned U.S. subsidiary of Compania Electro Metalurgica S.A. (Elecmetal) based in Santiago, Chile. MEG is a leading producer/supplier of steel castings and grinding media to the mining industry. -
Director, It ServiceApogee Enterprises, Inc. Mar 2009 - Apr 2013Minneapolis, Mn, UsDirected a team of 24 employees responsible for the internal Help Desk, on-site plant and office technology support, system administration and SOX/Security functions for this provider of distinctive value-added glass solutions for enclosing commercial buildings and framing art. -
Director, Business Technology ServicesSpss Apr 2004 - Nov 2008Directed a team of 30 employees responsible for the global internal Service Desk, onsite desktop support and the network & telephony services for this global provider of predictive analytics technology and services. Built global follow-the-sun Service Desk that is the foundation for s strong service culture. Designed, built and implemented transaction survey process to improve service delivery and transparency. Program manager for global VOIP implementation. Virtualization Champion for global virtualization initiative. Reduced overall conferencing spend by 40% over 3 years.
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Director, Enterprise Crm SolutionsSpss Feb 2001 - Apr 2004Directed a team of 9 employees and 7 consultants responsible for the global consolidation of CRM and SFA systems and processes.
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Director Of Information TechnologyShowcase Corp. Oct 1999 - Feb 2001Directed a team of 15 employees responsible for the Information Technology infrastructure, internal development and internal helpdesk support for this leading provider of enterprise intelligence solutions for IBM iSeries (AS/400) computing systems. ShowCase was acquired by SPSS in February, 2001.
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Vantive Project LeadShowcase Corp. Mar 1999 - Oct 1999Led the global implementation of Vantive Sales Force Automation and Customer Relationship Management software solution.
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Technical SupportShowcase Corp. Mar 1994 - Mar 1999Various positions within Technical Support, including Advisory Technical Support Specialist and Technical Support Manager. Managed the growth of the Technical Support organization from 7 to 18 people including international expansion.
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Computer ProgrammerGeologic Research, Inc. Dec 1990 - Mar 1994Developed graphics applications in support of engineering team developing applications to stress analysis problems in Civil, Geo-technical and Mining Engineering. Prepared internal and external documentation to software development projects. Coordinated communication with international clients.
John Crouch Skills
John Crouch Education Details
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University Of St. ThomasQuantitative Methods & Computer Science
Frequently Asked Questions about John Crouch
What company does John Crouch work for?
John Crouch works for Skyline Exhibits
What is John Crouch's role at the current company?
John Crouch's current role is Experienced IT Leader | IT Management, Business Intelligence, Cybersecurity.
What is John Crouch's email address?
John Crouch's email address is jo****@****ail.com
What is John Crouch's direct phone number?
John Crouch's direct phone number is +195248*****
What schools did John Crouch attend?
John Crouch attended University Of St. Thomas.
What skills is John Crouch known for?
John Crouch has skills like It Management, Management, Enterprise Software, Itil, Business Process, Crm, Program Management, Business Intelligence, Project Management, Leadership, Technical Support, Vendor Management.
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