John Semon Email & Phone Number

My current responsibilities include Project Management, design and development of Database Business Applications to support Process Improvements and Management Reporting activities. I also support on-going monthly and quarterly client stewardship activities to report and graph stats indicating value provided to clients.

Hatboro, Pa & Alpharetta, Ga

• Produced weekly, monthly and ad-hoc client reports with extensive chart content. Prepared Quarterly Business Review presentations for client executives.• Developed a comprehensive database application for a new business acquisition to provide a single-source for revenue and profitability analysis. User-friendly menus and criteria filters provide flexibility to select and drill-down for details.

Hatboro, Pa

• Designed an effective CRM database suite of application tools providing significant automation, process improvements, reporting capabilities and eliminating inefficiencies.• Managed and led solution based activities for process improvements and development of tools to meet business needs for data capture, compilation and reporting.• Designed and prepared Client Delivery reports to Senior Management, including the compilation and validation of Business Intelligence data and narrative content.

Hatboro, Pa

• Assembled, lead and managed multiple teams and iterations of the Affinity Document Imaging Initiative. Developed requirements tor design and custom functionality to accommodate the unique needs of each business unit. • Developed diverse MS-Access database applications for Affinity business units including The President’s Report financial application, the Surplus Lines database, the IT Governance Board database, and enhancements to a property/casualty database. • Earned a reputation as the Go-To person for business analysis, process improvements and MS-Access database application development.

Trenton, Nj

• Provided technical leadership and direction for the QA department to oversee and pro-actively audit the IT, Client Services and other functional groups. Developed metrics and compliance reporting to the ISO Standard while leading process improvement.

Trenton, Nj

• Provided technical analysis and evaluation of business requirements, prepared programming specs and managed projects as a liaison between clients, Sales, Client Services and IT staff.• Managed the ISO certification initiative to document processes, perform internal QA audits and correct critical deficiencies to ensure proper development life cycle phases.

Langhorne, Pa

• Developed and implemented internal support systems. Interfaced with Account Executives and IT staff to provide requirements for system development.• Managed corporate Y2K efforts, tested and QA certified client applications, prepared documentation and training materials. • Responded to RFPs with initial system design criteria.• Partnered with CFO to transform the billing cycle from a manual, multi-day distributed process to an automated, centralized overnight cycle.

Philadelphia, Pa

• Managed the IT staff and functions for entire client base interfacing directly with clients for an average monthly mail volume in excess of 10 million letters.

Trevose, Pa

• Provided system development methodology, consultation and training to IT development staff.• Designed and conducted Development Life Cycle Methodology seminars, and provided consultative review and approval of project plans as a pro-active support group manager.

Trevose, Pa

• Supported advertising, tele-marketing, billing, statistical analysis and administrative functions. • Pioneered the concept, and managed the development of fully automated marketing campaign processes, which eliminated 20% annual staff increases, freed up programmers by transferring functions to clerical staff, minimized manual intervention and reduced postage costs 25%• Other management & staff positions with Union Fidelity prior to this position