John Sherlock Email & Phone Number

Chicago, Il, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Chicago, Illinois, Us

Chicago, Il, Us

• Managed team of up to 18 direct reports responsible for resolving urgent and technical requests from internal teams across all lines of business• Served as primary contact to resolve escalated issues related to live deal page content in North America in a manner that balanced the needs of merchants, customers, and Groupon• Trained staff in Warsaw, Poland in conjunction with offshoring of lower-segment deal work and continued to serve as process expert for the international team• Leveraged data to analyze root causes of incoming requests and partnered with key stakeholders to streamline processes and drive improved overall resolution turnaround time• Managed productivity and quality metrics using tools such as Zendesk, Salesforce, and Tableau• Created Zendesk workflow from ground up for company’s global translation request process

Glenview, Il, Us

• Developed in-arena content to enhance the fan experience including: television timeout features, on-ice intermission entertainment, and promotional elements on concourse level• Managed game day promotional staff comprised of up to 25 employees, which necessitated thorough pregame meetings, scheduling, goal-setting, and payment processing• Directed all ice-level entertainment including: anthem singer, color guard, in-arena host, ice crew, promotional team, and on-ice contestants• Netted over $130,000 and posted three consecutive seasons of revenue growth while managing all customer communication, ticket sales, and marketing of three Community Relations programs• Facilitated player appearances at schools and libraries and assisted with execution of various team fundraisers, including monthly charity drive collections and fan-focused special events• Boosted membership in two educational endeavors with a 136% increase in reading program participation (totaling over 42,000 students) and a 66% increase in fitness program participation (over 30,800 students) in first season• Created and implemented free membership option for the team’s Kids Club, which expanded total membership 319% from the previous season, increased profitability of the club by 24%, and increased exposure to over 2,600 new members in its first season• Established a retention program to promote repeat membership in the Kids Club, which resulted in 13% overall growth of the club during the 2012-13 season• Assisted in planning, writing, and distribution of game scripts

Glenview, Il, Us

Glenview, Il, Us

Glenview, Il, Us

Chicago, Il, Us

• Grossed over $50,000 in residential transactions while specializing in the downtown market• Created over 200 unique online advertisements to generate new leads via social media• Sold apartments to clients after planning and leading personalized tours of multiple properties• Conducted a thorough needs analysis for each client while building rapport and establishing trust in order to identify each client's unique housing needs• Frequently updated CRM database to reflect adjusted pricing and to track client progression

Us

• Developed new sales leads to sell group ticket packages and attract new customers• Wrote and edited game recaps, press releases, and the season history of the 2010 team• Utilized cold-calling techniques to sell ticketing inventory• Fulfilled and distributed donation requests to community organizations• Assisted with the operation and execution of in-game promotions

St. Louis, Mo, Us

• Marketed to corporate accounts during sales & service calls• Sold insurance plans to rental customers while providing exceptional customer service• Handled sales transactions valuing over $1,000 on a daily basis• Led a team of interns in creating a new community service initiative• Learned to successfully multi-task in order to accomplish several objectives at once in a fast paced environment

Master Of Business Administration - Mba

Bba, Marketing, International Business, Italian

Italian, International Business