John Sherlock Email & Phone Number

Chicago, IL, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

Chicago, Illinois, US

Chicago, IL, US

• Managed team of up to 18 direct reports responsible for resolving urgent and technical requests from internal teams across all lines of business
• Served as primary contact to resolve escalated issues related to live deal page content in North America in a manner that balanced the needs of merchants, customers, and Groupon
• Trained staff in Warsaw, Poland in conjunction with offshoring of lower-segment deal work and continued to serve as process expert for the international team
• Leveraged data to analyze root causes of incoming requests and partnered with key stakeholders to streamline processes and drive improved overall resolution turnaround time
• Managed productivity and quality metrics using tools such as Zendesk, Salesforce, and Tableau
• Created Zendesk workflow from ground up for company’s global translation request process

Glenview, IL, US

• Developed in-arena content to enhance the fan experience including: television timeout features, on-ice intermission entertainment, and promotional elements on concourse level
• Managed game day promotional staff comprised of up to 25 employees, which necessitated thorough pregame meetings, scheduling, goal-setting, and payment processing
• Directed all ice-level entertainment including: anthem singer, color guard, in-arena host, ice crew, promotional team, and on-ice contestants
• Netted over $130,000 and posted three consecutive seasons of revenue growth while managing all customer communication, ticket sales, and marketing of three Community Relations programs
• Facilitated player appearances at schools and libraries and assisted with execution of various team fundraisers, including monthly charity drive collections and fan-focused special events
• Boosted membership in two educational endeavors with a 136% increase in reading program participation (totaling over 42,000 students) and a 66% increase in fitness program participation (over 30,800 students) in first.

Glenview, IL, US

Glenview, IL, US

Glenview, IL, US

Chicago, IL, US

• Grossed over $50,000 in residential transactions while specializing in the downtown market
• Created over 200 unique online advertisements to generate new leads via social media
• Sold apartments to clients after planning and leading personalized tours of multiple properties
• Conducted a thorough needs analysis for each client while building rapport and establishing trust in order to identify each client's unique housing needs
• Frequently updated CRM database to reflect adjusted pricing and to track client progression

US

• Developed new sales leads to sell group ticket packages and attract new customers
• Wrote and edited game recaps, press releases, and the season history of the 2010 team
• Utilized cold-calling techniques to sell ticketing inventory
• Fulfilled and distributed donation requests to community organizations
• Assisted with the operation and execution of in-game promotions

St. Louis, MO, US

• Marketed to corporate accounts during sales & service calls
• Sold insurance plans to rental customers while providing exceptional customer service
• Handled sales transactions valuing over $1,000 on a daily basis
• Led a team of interns in creating a new community service initiative
• Learned to successfully multi-task in order to accomplish several objectives at once in a fast paced environment

Master Of Business Administration - Mba

Bba, Marketing, International Business, Italian

Italian, International Business