Manage Day to Day operations of Enterprise Web Applications. Platforms include CivicPlus, SharePoint 2013 and O365 including PowerBI. Manage Web Application Development Projects from Project Definition to Deployment and Retrospective. Manage IT Governance, Budget and Strategic Performance platforms and processes for executive management decision making.• Team Lead on City’s Google Assistant and Amazon Alexa Virtual Assistant/Chat Bot for Permits which utilizes datasets from the City’s Open Data portal.• Manage the SharePoint migration and onboarding to O365. Including on premise OneDrive and My Documents to O365 OneDrive.• Deployment of PowerBI Server and migration of SSRS Reports to PowerBI.• Implement IT Governance Site in SharePoint which facilitates the process of submission, business case development, IT review/grading, Governance Board Review, and Approval.• Implement new City 311 Mobile Application ‘Durham One Call’ with API development between Accela’s PublicStuff and CityWorks.• Team Lead in deployment of the City's award winning website.• Develop City of Durham Intranet and Extranet on SharePoint 2013 platform, replacing the existing ColdFusion intranet. Reviewed executive team and employee requests for improvements, best practices, and successful projects from other municipalities. Structured the Intranet to have Employee Service and Information Centers, Department Collaboration Sites, and MySites. Governing, Administrative, and Operational Department designees now have Content Management privileges that were previously reserved for only the Technology Solutions Department resulting in an increase in delivery of timely Announcements, Events and refreshed content throughout the site.• Develop Web Application Development Standards to adhere to Software Development Life Cycle. Restructured the Web Application Division to align personel to the Application Tiers: Business Analyst; Designer; Developer; Administrator; Architect.

Manage Enterprise SQL Server Engine, Services, and Databases. Develop SSIS solutions. Develop SSRS solutions. Migrate MS Access, VB Script, and Batch File processes to SQL Platform.• Developed SSIS packages to securely transfer Bank Files from Suntrust to City of Durham ERP (Munis), including SSRS reporting for tracking.• Developed SSIS package with VB executables to allow City of Durham ERP (Munis) data transfers to Bank of America.• Migrated SQL Report server from 2005 to 2008. Implemented development and deployment standardization to ensure all reports are deployed from projects that are readily available to the DBA and other Report writers.• Enhanced existing Payroll notification process by incorporating distribution error tracking and notification to the IT ERP division and Finance Payroll division.• Performed migration project to move custom solutions from Vendor Databases to custom databases, ensuring that custom solutions accessing Munis, OnBase, CityWorks, etc are not deleted or augmented during vendor administration/version upgrades.• Developed Standards for development of solutions (Stored Procedures, Functions, Views) from naming conventions, code, and location.• Decommissioned DTS packages transfering data between SQL Servers by utilizing Linked Servers, Stored Procedures, Table Functions, and Views.

• Develop Department Call Log Reporting system. Used existing reporting systems, online Avaya system documentation, and conducted meetings with Department Managers to establish Credit and Customer Service KPIs.• Integrate the Replenishment Purchasing department order tracking system with the Purchasing department KPI Interface to track and manage warehouse stock out, days on hand, and days on order• Develop KPI Dashboard Interface for Purchasing Department and Replenishment Purchasing Department. Used existing separate reports and reporting systems to create a single department dashboards.• Develop new Business Logic platform in MS SQL Server 2005 to process new and existing key/major accounts from Definition to Production(Requirement Gathering/Documentation, System Design, Development, Testing, Deployment). The developed platform allowed for the growth of the EDI and web automated ordering system to increase from managing 30% to 60% of the sales order volume. This streamlined the process for adding new customers to the EDI inventory and sales order transfer process, reducing the time to add new customers from 3-6 months to 1-3 months. • Develop SSIS packages to synchronize file transfer and data transfer. • Successfully design migration plans to move legacy accounts from MS Access and Batch files to MS SQL Server Platform. • Develop ASP pages to allow EDI Customer Management by the Sales Department that are integrated with the company intranet website. Perform application support including providing system enhancements to improve user productivity.• Maintain and Administer the EDI and Web purchase ordering and Reporting MS SQL Servers.• Developed an analysis scheme to determine the most effective merchandising matrix to target existing customers and prospects. • Stream lined the reporting between 4 departments, Purchasing, Marketing, Merchandising, and Sales to track purchase to sale product and vehicle effectiveness.

Starting as an IT Database Consultant, earned Promotion to assume responsibility for the day-to-day management of KMC’s production workflow and ordering database application. Perform application support including providing system enhancements to improve user productivity. Ensure that the daily efficiencies and reporting requirements are achieved, standard and ad-hoc.• Successfully produced a coordination process between the Data Operations, Finance, and Billing departments to sync the network footprint and finance data resulting in the retention of $780,905.20 in monthly revenue.• Successfully deployed two function critical systems one with Allegiance Telecom a $30,000,000 contract and a Qwest Circuit Inventory Clean-Up project saving $22,620 a month.• Successfully produced a database application that houses the entire telephone dial plan matrix for the United States encompassing all telecom companies, termed the Auto Dial Planner. The mechanization of the dial plan process reduced dial plan generation from roughly 1000 per week with a team of 4 employees to 1053 dial plans per day allowing KMC to restructure valuable employee resources.• Effectively interfaced between KMC and third party application development company, Pinnacle Software Solutions, to ensure that company business rules and workflow were properly conveyed for the production of NOVA, KMC’s sole Data Operations operating system which reduced incorrect ordering by 67%.