Please complete the CAPTCHA to continue
@uw.edu
✓
6 phones found area 425, 206, and 888
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
John C. Thompson is listed as Senior Consultant @ Spur Reply | Go-to-Market SaaS, CS, & CX Consulting at Spur Reply, a with 256 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at uw.edu, phone signal with area code 425, 206, 888, and a matched LinkedIn profile for John C. Thompson.
John C. Thompson previously worked as Senior Consultant at Spur Reply and Customer Success Program Manager at Educative, Inc.. John C. Thompson holds Ba, Double Major: Culture, Literature And The Arts & Media And Communication Studies from University Of Washington.
This section adds company-level context without repeating John C. Thompson's masked contact details.
AeroLeads found 1 current-domain work email signal for John C. Thompson. Compare company email patterns before reaching out.
A driven leader who puts feedback into action, John leads himself and teams with poise, thoughtfulness, and persistence. He looks forward to working with multi-skilled professionals that have a knack for creativity and grit.
Listed skills include Social Media, Facebook, Blogging, Microsoft Office, and 33 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Seattle Metropolitan Area, Washington, United States
Spur Reply is the leader in go-to-market consulting. We provide our clients with end-to-end support around strategic planning, audience experience, channel management, content development, program operations, application development, data analytics, and revenue growth.
Bellevue, Washington, United States
- First Hire for B2B Customer Success. - Oversaw all B2B Post-Sale: Implementation, Run State, and Renewals.- Managed a $900,000 Book of Business across 100+ Customers - Increased Renewals 30% YoY- Partnered Quarterly with Product and Engineering to create reengagement solutions (email and in-platform) increasing onsite engagement by 15%- Stood up Knowledge Base and Email Ticketing Solution, increasing CS response rates by 50%
Redmond, Wa
- Created custom SaaS implementation solutions for a 100+ client book of business across Financial, Proprietary CMS, And Mobile App Solutions.- Was able to maintain a team-leading 25 implementations complete when books of business spiked to 150+ during Covid-19. - Held weekly stakeholder meetings and facilitated platform admin training on Income, Bookkeeping, and Charts of Account best practices. - Acted as a trusted advisor while working cross-functionally with Design and Technical Teams to Facilitate Custom App Creation for Apple and Google Stores.- Wrote curriculum, product guides, and held internal product training and knowledge syncs to improve team processes, knowledge, and efficacy.- Confluence documentation, process, and training for team of 8, and created Project Management templates for team use for tracking progress.
Redmond, Washington
Enterprise Financial SaaS support for non-profit and religious organizations across the continent. Diagnosing and solving critical business issues and coming up with strategic solutions for customers, while ensuring legal and organizational security.
Bellevue, Wa
Client: Valve, Inc - International Gaming Software Company- Worked within a Program Management Office to define, monitor and implement quality of international customer support interactions.- Held weekly team syncs to mentor, implement new quality methods, and present weekly performance reporting for over 65 agents.- Coached team leads in maintaining quality standards, encouraged change in agent actions, and calibrating to team needs. - Lead scorecard and leadership dashboard projects to improve business standards, with estimated savings of over $100,000 a year.
Bellevue, Washington, United States
Client: Crunchyroll, Video-On-Demand Service- Lead a team of US-Based CSRs for Staff Augmentation.- Launched Chat Support for Client's CS team.- Increased CSAT by 30% by clearing backlog of 3000 tickets and establishing consistency in response.
Bellevue, Washington, United States
Client: Microsoft, NewsMAX Team, Social Media- On-Site Social Media Consultant and support staff during launch of Office 365 and @OfficeInsider twitter handle.
Other employees you can reach at thespurgroup.com. View company contacts for 256 employees →
Ryan Zickwolff
Colleague at Spur ReplySeattle, Washington, United States
View →
AS
Anna-Marie Scarberry
Colleague at Spur ReplySnoqualmie, Washington, United States
View →
AK
Allie Konishenko
Colleague at Spur ReplyGreater Madison Area, United States
View →
EK
Erica Kimble
Colleague at Spur ReplySeattle, Washington, United States
View →
KE
Khalif El-Salaam
Colleague at Spur ReplySeattle, Washington, United States
View →
CS
Cade Schott
Colleague at Spur ReplySeattle, Washington, United States
View →
RA
Renny Acheson
Colleague at Spur ReplySeattle, Washington, United States
View →
AG
Anna Galbraith
Colleague at Spur ReplySeattle, Washington, United States
View →
AM
Amanda Mhlongo
Colleague at Spur ReplyDurban, Kwazulu-Natal, South Africa
View →
AE
Ashlene Elias
Colleague at Spur ReplyCape Town, Western Cape, South Africa
View →
Quick answers generated from the profile data available on this page.
John C. Thompson works for Spur Reply.
John C. Thompson is listed as Senior Consultant @ Spur Reply | Go-to-Market SaaS, CS, & CX Consulting at Spur Reply.
AeroLeads has found 1 work email signal at @uw.edu for John C. Thompson at Spur Reply.
AeroLeads has found 6 phone signal(s) with area code 425, 206, 888 for John C. Thompson at Spur Reply.
John C. Thompson is based in Seattle, Washington, United States while working with Spur Reply.
John C. Thompson has worked for Spur Reply, Educative, Inc., Pushpay, Blueprint Technologies, and Blueprint.
John C. Thompson's colleagues at Spur Reply include Ryan Zickwolff, Anna-Marie Scarberry, Allie Konishenko, Erica Kimble, and Khalif El-Salaam.
You can use AeroLeads to view verified contact signals for John C. Thompson at Spur Reply, including work email, phone, and LinkedIn data when available.
John C. Thompson holds Ba, Double Major: Culture, Literature And The Arts & Media And Communication Studies from University Of Washington.
John C. Thompson is listed with skills including Social Media, Facebook, Blogging, Microsoft Office, Creative Writing, Editing, Wordpress, and Customer Service.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the John C. Thompson you were looking for.
