John Cyrus Email & Phone Number

Cleveland/Akron, Ohio Area

Solon, Ohio

● Led patient appointment center with a staff of 30, responsible for scheduling patient facing appointments in primary care and referrals for multiple specialties● Entrusted with executing the redevelopment and standardization of phone operations and EPIC Cadence scheduling model● Emphasized customer-oriented leadership by partnering directly with providers and hospital departments to address internal and external patient access concerns

Cleveland/Akron, Ohio Area

● Executed innovative strategies to more efficiently manage call center operations● Developed more streamlined scheduling, registration protocols, and work flow systems● Demonstrated creative problem solving by designing and monitoring a new internal solution for referrals and appointments

Akron, Oh

● Oversaw the patient navigators to ensure collaboration between physician offices, patients, and other departments to create a seamless model of access for patients● Collaborated with Director of Operations on initiatives to standardize processes● Evidenced strong communication and presentation skills at bi-weekly meetings with staff and management to review progress and areas of opportunity

Fairlawn, Oh

● Provided executive support to the President, Vice President of Operations, and Directors ● Displayed multitasking and organizational abilities by scheduled conference calls, meetings, and large-scale events for physicians and support staff

Akron, Oh

● Exhibited strong time management skills by delivering executive level support, preparing monthly board meeting agendas, budgets, and financial information in a timely manner

Mogadore, Ohio

● Provided vehicle financing/insurance products and ensured compliance was maintained● Secured multiple new lending institutions while maintaining current bank relationships

Akron, Oh

● Supervised staff and facilitated marketing initiatives, staff training, and development ● Earned multiple sales awards for providing excellent service and building repeat business

Bachelor'S Degree, Organizational Leadership

Management Information Systems

Business Administration