John Deweese Email & Phone Number

Olympia, Washington, United States

• Updated and maintained how-to guides for the Washington State's Human Resources Management System (HRMS) support hub. These guides were used by administrators in every state agency.
• Supported the Out-of-State tax project which automated tax collection for employees living in Oregon and Idaho. This project helped save Washington state several million in administrative costs.
• Collaborated with systems and business analysts to identify procedures that needed to be updated.

Seattle, Washington, United States

• Launched a new customer support site for Microsoft’s Whiteboard app. Transformed a basic information site into a help hub with detailed how-to guides, news articles, and videos.
• Increased site traffic from 66,000 to 92,000 unique visits a month, doubled the average customer satisfaction score, and decreased online help requests by 20 percent.
• Collaborated with an international team to localize content in eight languages. Also ensured the new site met Microsoft style and… Show more
• Collaborated with an international team to localize content in eight languages. Also ensured the new site met Microsoft style and accessibility standards. Show less

Seattle, Washington, United States

• Launched a monthly column for 425 Magazine covering the latest consumer tech trends.
• Wrote articles about hot new gadgets, apps, and games, as well as profiles on local tech companies.

Pierce County, Washington, United States

• Provided technical documentation, UX standards and content strategy for 3,000 employees.
• Launched a remote work support portal during COVID, resulting in a 30% decrease in service calls.
• Created tutorials and help pages for the successful rollout of Office 365 for Government. Microsoft praised this project in a national white paper.
• Wrote marketing and support materials for the public permitting system, helping to speed up the average time to get a permit from 14 to 5… Show more
• Wrote marketing and support materials for the public permitting system, helping to speed up the average time to get a permit from 14 to 5 days.
• Streamlined 150 public and internal support pages for improved usability and accessibility.

Redmond Wa

• Managed marketing and support content for a top PC gaming distribution site.
• Expanded the site’s catalog from 50 to 200 top selling game titles and localized content for eight international markets.
• Overhauled the customer support portal, leading to a 25 percent drop in complaint calls.
• Supported marketing efforts for the 2010 holiday sale and global launch of best-selling Fable 3.

• Developed Web-based training and content for a mental health outreach site serving veterans.
• Created style guidelines and edited content for consistency and quality.
• Redesigned content for several dozen video workshops and a 400-page online library.
• Streamlined the content management process, resulting in new content being released 25 percent faster.
• Wrote technical specifications outlining new social networking features, blogs, and forums.

Seattle Wa

• Wrote guides and marketing content for a gaming site serving more than 13 million users a month.
• Functioned as lead editor in documenting game development tools based on developer feedback.
• Created marketing copy for multi-million-dollar partnerships with Ford, Kraft and Wal-Mart.

Seattle, Washington, United States

• Produced a competitive research report on software and hardware trends in the tech industry. Vice presidents across multiple divisions used the report for long range planning.

Lacey, Washington

• Oversaw a national public relations campaign as Saint Martin's transitioned from college to university.
• Wrote and edited articles for the university's alumni magazine.
• Redesigned the university news and alumni websites and streamlined the new student portal.

Washington, United States

• Reported on politics, business, and tech for The Seattle Times, News Tribune and The Olympian.
• Covered breaking news, crime, and local politics for The Daily World.
• Won a “Best in the Northwest” journalism award for coverage of a serial murder case.

South Korea, Japan, United Kingdom

• Produced daily intelligence reports and assisted officers with information gathering. Several reports were briefed at the Pentagon level.
• Supervised a 4-person counterintelligence squad as a non-commissioned officer.
• Provided technical and intelligence support during peacekeeping missions in South Korea and Bosnia.

Certificate, Technical Communications

The University of Washington Technical Communications certificate program prepares working professionals for careers as technical.

Bachelor'S Degree, Journalism, International Studies, 3.98

Activities and Societies: News editor, The Daily, UW Cares, UW Yacht Club, Martial Arts Club