John Di Perna Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Perth, Australia

Responsible for the overall service delivery and support of our customers end user devices. Work collaboratively with our customer to create tailored solutions specific to their unique environment and business demands. Enable our customer to benefit from agile service delivery that can adapt and realign to changing needs and environments.Continual commitment to best-practice methodologies (such as ITIL) and provide industry leading tool-sets to enable our desktop team to deliver reliable and efficient solutions – while our proven support processes and customer-focused approach maintains continuity and user satisfaction.Strive to deliver exceptional customer service and measurable results that add true business value.Building High Performing Teams

Perth, Australia

Responsible for the day to day operational management and support of our customers end user devices. Work collaboratively with our customer to create tailored solutions specific to their unique environment and business demands. Enable our customer to benefit from agile service delivery that can adapt and realign to changing needs and environments.Continual commitment to best-practice methodologies (such as ITIL) and provide industry leading toolsets to enable our desktop team to deliver reliable and efficient solutions – while our proven support processes and customer-focused approach maintains continuity and user satisfaction.Strive to deliver exceptional customer service and measurable results that add true business value.

Kewdale

• Provide a service oriented and cost effective desktop support environment for Zones, Regions and IT Corporate offices• Provide effective relationship management with the leadership teams of the local Warehousing, Regional and support offices.• Provide quick response to local IT infrastructure problems, resolving cabling and RF issues and liaising with external vendors for provision of PABX and LAN/WAN resolutions. • Work with and enforce Woolworths National Standards• Development and management of staff, in line with organisational goals• Provide professional resources to local projects as directed by National IT• Assist with the setting and maintaining of departmental strategies, budgets, best practice processes and KPI’s• Liaise with vendors ensuring that consistency of service and price competitive solutions are provided• Setting of department priorities in line with customer and National IT requirements• Management and reporting of staff resources • Yearly appraisals• Project tracking • Delivery of department Key performance and management reports • Liaise with customers on a regular basis ensuring that their needs are being met, and that any shortfall is managed, and if required reported to senior management and or Customer Account managers • Management of IT hardware assets, ensuring movements, additions and deletions are recorded.

Provide technical support and implementation of a range of IT services to Supply Chain, Administration Offices, Regional Offices, Area Offices and Stores, through the effective development and management of staff. Areas of responsibility include.• Project co ordination/Implementation• PC LAN Support• Voice Network• Data Network• Data CablingThe team leader role is to provide hands on technical lead position. The team leader provides mentoring where needed and is to ensure all IT policies and procedures are adhered to. The team leader will assist in schedules, project management and provide input to operational and capital budgets for the department.

High School, Yr12

Itil Intermediate Module - Release, Control, Validate

Itil Intermediate Module - Operational Support And Analysis

Itil Foundations V3

Six Sigma - Green

Six Sigma - Yellow

Six Sigma - White

Siemon Design And Installation

Diploma Of Management, Business Administration And Management, General

Mcp

Exam 70-290

Diploma, Building Registration