John Dailey Email & Phone Number

ENTERPRISE IMPACT:* Established global incentive and corporate meeting management service, with accountability for managing onsite logistics for corporate clients. * Secured international projects for a high-profile clients* Valued by client company CEOs for mastery of upper-level communication, ability to understand their mission, goals, and scope, and skill in planning and implementing programs in conjunction with their needs.

Showed passion for Latin American culture and desire to contribute to sustainable economic development in Costa Rica by creating company and entrusting it to local partners and staff.ENTERPRISE IMPACT:* Established the first bagel business in the region, plotting everything from marketing to day-to-day operations to ensure the business's success and sustainability.

Planned, sourced, developed the team and ingenuity, and leveraged foreign languages to establish a new business in Costa Rica.ENTERPRISE IMPACT:* Founded the first bar in the area to serve draft beer by negotiating in Spanish with supplier and convincing him that the bar would generate enough business to warrant the sale of kegs.

ENTERPRISE IMPACT: --> As Supervisor, Travel Services (2006 to 2008):* Provided onsite, on-call operational leadership to approximately 40 Travel Directors in support of flawless corporate meetings and incentive travel worldwide.* Executed projects for key clients with pax counts upwards of 6,000 and staff size of up to 136 members.* Ensured accountability, commitment, and satisfaction of all TDs by completing personnel evaluations and administering salary increases, promotions, and sanctions.--> As Senior Travel Director (1999 to 2008):* Served as a main point of contact from the client to the hotel as Senior Travel Director. * Valued for completing 250 programs in nine years and instilling a sense of calm and purpose in each event. * Resolved a critical rooming issue during a 1,000-guest meeting, reacting to hotel's busted water main that took out 50 rooms by locating a comparable nearby hotel and arranging transportation to that site for guests.* Demonstrated customer care and reliability by seeing off 24 guests who were stranded in Aspen for four days due to the airport closing, eventually hiring an ATV to transport eight people over the pass to Denver Airport. * Devised a resourceful and efficient solution to double-booked meetings for a large pharmaceutical company, moving a meeting sign across the hall to redirect traffic and having convention services duplicate the set up. * Ensured the safety of a guest who was the victim of domestic abuse during a trip to Australia by putting her in a new room under her maiden name and onto a plane before sunrise the next day.* Recognized at CMW for avoiding a law suit during a program with Conoco Oil by using quick and decisive action to aid an ill guest on a cruise in the Baltic Sea.

• Delt with Costa Rican public for their banking needs • Liaised with government sector teaching English

Bachler, Foreign Languages, International Business

Activities and Societies: Sigma Nu, Rush Counceler, University Choir, Madrigals, Drama PerformancesCo-op with C.A.P.E.I.N.S. Costa Rica.

Spanish, Business

Hotel Management

Working on Masters Degree

Spanish Emmersion

Published article "En el mar la vida es mas sabrosa" in the Quepos Times