John Dickinson Email and Phone Number
Glasgow, GB
John Dickinson's Location
Glasgow, Scotland, United Kingdom, United Kingdom
John Dickinson's Contact Details
John Dickinson work email
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John Dickinson personal email
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About John Dickinson
Experienced Diversity and Inclusion Leader with a demonstrated history of working in both the financial services, retail and defence industry. Skilled in Management, Customer Experience, Business Relationship Management, Risk Management, and Business Process Improvement.
John Dickinson's Current Company Details
Raytheon Uk
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Head of Diversity, Equity and Inclusion
Glasgow, GB
- Website:
- raytheon.co.uk
- Employees:
- 1233
John Dickinson Work Experience Details
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Head Of Diversity, Equity And InclusionRaytheon UkGlasgow, Gb
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Associate Director - Global Inclusion, Equity And Diversity (Emea, Apac & Lao)Kimberly-Clark Jan 2024 - PresentIrving, Tx, Us -
Board TrusteeYoung Scot Sep 2021 - PresentEdinburgh, Scotland, Gb -
Head Of Diversity, Equity And InclusionRtx Dec 2020 - Jan 2024Arlington, Va, Us -
Non Executive DirectorGovanhill Baths Community Trust Jun 2020 - Jun 2023Glasgow, Gb -
Inclusion And Wellness LeadB&Q Sep 2019 - Dec 2020Southampton, Gb -
Group Diversity And Inclusion Manager (Global)Tesco Nov 2016 - Sep 2019Welwyn Garden City, Hertfordshire, GbDiversity and Inclusion Manager for Tesco Bank and Tesco Group looking after our Global Diversity and Inclusion Strategy for Tesco PLC working across Tesco UK and all our subsidiaries as well as our international markets: Ireland, Hungary, Slovakia, Czech Republic, Poland, Thailand, Malaysia, India. -
Senior Change & Group Relationships ManagerTesco Bank Jul 2015 - Nov 2016Edinburgh, Scotland, GbSenior Manager within the Change and Delivery team between Tesco Bank and Tesco Group.Responsible for:- Tesco Bank In Store Banking Strategy including future of branches and self-service models.- Change management of all Tesco Bank initiated change impacting the wider Tesco Group businesses.- Change management of all Tesco Group initiated change impacting Tesco Bank.- Managing Tesco Bank's position within the wider Tesco Group Transformation Programme.- Design, build and management of the In Store Banking Sales Model to better leverage the scale of Tesco Stores Limited for Tesco Bank- Relationship Management of Tesco Group for Tesco Bank to improve how the businesses work together and integrate the Bank and Group where appropriate and represent Tesco Bank within the Tesco Group. -
In Store Banking Implementation ManagerTesco Bank Dec 2014 - Jul 2015Edinburgh, Scotland, GbStores Implementation Manager for Tesco Bank leading all Tesco Bank property related changed impacting the UK Retail Business. Manage our physical presence within Gift Cards, Travel Money, International Money Transfer, Tesco Bank Branches and UK Marketing space.Responsible for:- The design and delivery of Property Projects to over 3,000 Tesco Stores across across UK and Ireland.- Effective full supplier management of all Tesco Bank property related suppliers.- Relationship Management of all Tesco Group owned businesses that support the Tesco Bank property estate (Tesco Maintenance, Tesco Bengaluru [Indian Support Centre], Tesco Property Services)- Protecting, Maintaining and growing the Tesco Bank property estate across our stores and Bank branches- Maintenance processes for Tesco Bank property- Management of the Tesco Bank property budget including the requisition and payment of goods.- Ensuring effective and robust contracts are in place with all Tesco Bank property suppliers which are enforceable, transparent and fair.
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Personal Current Accounts Implementation ManagerTesco Bank Sep 2013 - Dec 2014Edinburgh, Scotland, GbImplementation Manager for the Personal Current Accounts Programme with one direct report. Responsible for Legal Notices, Complaints, Online Helpdesk, Document Services and Estates Functions within the PCA Programme.• Effective Risk management ensuring all programme risks for were mitigated to an acceptable level ahead of product launch.• Led the recruitment ensuring that the correct headcount was recruited against forecasted volumes and ensuring that recruitment was complete ahead of programme deadline.• Led the design and delivery of training material and updates to process maps and documented procedures for six different teams across consisting of over 120 individual processes and the successful training of over 150 colleagues.• Detailed analysis of all change requests into the PCA Programme to call out and manage impacts to Customer Operations.• Communication of all relevant PCA updates to the operation and leadership team.• Detailed requirement gathering for the Current Account product managing throughdelivery and into a BAU environment.• Deliver service improvements for cost, customer service and colleague satisfaction across the operation.
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Team Manager (Backend)Tesco Bank Aug 2010 - Sep 2013Edinburgh, Scotland, GbTeam Manager within back-end Customer Operations managing a Team of 12 and the interests of both Glasgow and Edinburgh sites. Achievements included:• Managing relationship with 5 Key Suppliers – Royal Mail, Iron Mountain, TNT, AXL and DHL and through this delivered an 8% reduction on cost from Iron Mountain and 20% reduction on cost for courier services.• Managing operational requirements and impact assessments within Savings & Loans Migration and Credit Cards RBS-Tesco Migration Programmes.• Line Manager for up to 12 colleagues within the team ensuring strong development plans and inspiring greatperformance within the team.• Cost Improvement Work stream lead looking at ways of reducing spends across Customer Operations delivering £171,300 savings on fulfilment costs.• Led and managed a number of initiatives to improve customer service and business processes through moving paper mail delivery to digital delivery solutions• Managed and implemented a new Document Services site in Edinburgh including: recruitment, training,capacity planning, IT Requirements gathering, procurement of equipment and 3rd party supplier engagement.
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North Ayrshire Young Scot Youth WorkerNorth Ayrshire Council May 2007 - Aug 2011Irvine, North Ayrshire, GbWorking on Youth Diversionary Projects such as the Mobile Youth Centre (MYC) and Soccer Stadia to encourage young people to get involved in activities rather than drinking on street.Looked after Young Scot Overload project which was developed out of the Scottish Government's Independence referendum consultation. Young Scot Overload gave young people with extraordinary talent to be involved in free music gigs in Scotland where they could promote their bands and also allowed young people to attend an alcohol free environment to enjoy the event.Worked on maintaining the Young Scot Portal for North Ayrshire Council and at festivals and events across North Ayrshire.I was also part of the SOCA (Serious and Organised Crime Agency's) CEOP (Child Exploitation and Online Protection Centre's) Youth Advisory panel who helped create resources to ensure that young people could stay safe online and that they could report any concerning activity using the ThinkuKnow website and through the "Report Abuse" buttons. I rolled this training out to Secondary Schools across North Ayrshire and to primary 7 classes in association with Strathclyde Police. -
Customer Assistant Of MoneyM&S Bank Apr 2008 - Aug 2010Promotion of M&S Credit Card through ensuring staff had the sufficient and comprehensive product training and could naturally up-sell products during customer transactions. Motivating staff to take a positive approach to promoting the credit card so that it could be seen as a benefit to staff and customers rather than simply part of the process.Holding multiple daily management briefs with store commercial and section managers to ensure correct focus was applied to M&S Credit Card and that that store would be on plan to meet their agreed targets and stretch targets.Quality assuring applications to ensure that correct customer details were captured so that credit decisions would not be impacted through human error.Working with VM teams to ensure that correct support was available to the card through visual merchandising and using footfall monitoring to ensure that the customer journey naturally helped to display the benefits of the card to the customers.Available as first point of contact in store for any M&S Money Queries for staff and customers.
John Dickinson Skills
Stakeholder Management
Business Analysis
Public Sector
Change Management
Retail Banking
Performance Management
Customer Service
Credit Cards
Program Management
Data Analysis
Coaching
Analysis
Team Leadership
Banking
Process Improvement
Business Process Improvement
Customer Experience
Management
Risk Management
Project Delivery
Outsourcing
Team Management
Training
Financial Services
Relationship Management
Leadership
Business Transformation
Business Process
Strategy
Business Relationship Management
John Dickinson Education Details
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Kilwinning AcademyComputing -
The Chartered Banker Institute
Frequently Asked Questions about John Dickinson
What company does John Dickinson work for?
John Dickinson works for Raytheon Uk
What is John Dickinson's role at the current company?
John Dickinson's current role is Head of Diversity, Equity and Inclusion.
What is John Dickinson's email address?
John Dickinson's email address is jo****@****ank.com
What schools did John Dickinson attend?
John Dickinson attended Kilwinning Academy, The Chartered Banker Institute.
What are some of John Dickinson's interests?
John Dickinson has interest in Civil Rights And Social Action, Children.
What skills is John Dickinson known for?
John Dickinson has skills like Stakeholder Management, Business Analysis, Public Sector, Change Management, Retail Banking, Performance Management, Customer Service, Credit Cards, Program Management, Data Analysis, Coaching, Analysis.
Who are John Dickinson's colleagues?
John Dickinson's colleagues are Chris J., Fiona Mennie, Matthew Morris, Rebecca Walker, Andrew Martin, Matthew Marsden, Donald Gunn.
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