Operational Intelligence

• Manage all aspects of the software development lifecycle for the Avanade Management Platform (AMP), which offers Remote Access, Monitoring and Service Management to support multiple Managed Services businesses within Avanade. The primary group, UCCMS, manages on-premise installations of Exchange, SharePoint and Lync/Skype for Business for large enterprises.• Manage a team of 30 onshore and 9 offshore resources across Development, QA, Program Management, Release Management, and Software Support.• Implement and manage an agile software development methodology across teams.• Team with multiple VPs on feature development, sustaining engineering, resource management, and budgeting.• Collaborate across client, product, and operations on feature definition, requirements, and user acceptance testing.• Lead with a focus on the big picture strategy and vision while ensuring excellence of the day-to-day details.• Technologies: C#, .NET, Azure, Javascript, AngularJS, TypeScript, elasticsearch, ServiceNow

• Program Management for a team of 8 software developers working on a monitoring and remote access solution for Azaleos Managed Services (AMS). Azaleos offered managed services for on-premise installations of Exchange, SharePoint and Lync.• Drove development of a doezen internal software tools, and 50+ custom software monitoring packages, and associated reports.• Introduced Agile software development practices to a team of hyper-productive individual contributors.• Manage product backlog, sprints, software releases.• Drove the development of internal software to provide visibility into the health of the monitoring backend.• Introduced a dedicated support team, to reduce the developer support time from 40% to less than 5%, while improving end-user support and responsiveness.• Lead a multi-month effort to upgrade the system from Dynamics CRM 4.0 to 2011. • Initiated build-out of secondary data center, and managed the failover from the primary data center with minimal service impact.• Technologies: C#, .NET, Microsoft Dynamics CRM 4/2011, Javascript, AngularJS

• Senior Technical Project Manager for electronic discover/litigation support (forensic data acquisitions, processing, indexing, keyword searching, document review, reporting, and document production). • Work directly with Lead Counsel on data acquisition and review strategy.• Managed a 100M-page patent infringement litigation of five databases and 27 defendants in four separate matters.• Drove 800+ discrete project management tasks and requests over a four-month period.• Manage a remote team of eight technical staff in geographically disparate areas.• Negotiated technical solution options with development team, representing the voice of the customer.• Provided first-line technical support to triage and troubleshoot complex system issues and determine solutions.• Trained and supported attorneys and paralegals in document review.

• Managed and tracked all aspects of software delivery including scoping, estimation, development estimation, QA planning and execution, user acceptance testing and production deployment.• Program Management for AssetTrak, a .NET/SQL Server application based enterprise IT asset management solution.• Negotiated features, requirements, and managed budget and invoicing expectations.• Tracked all QA and development activity and identification of trends using MS Project and custom tools/reporting.• Introduced Agile development practices to focus development activity on business objectives. • Managed corporate partnerships with companies such as Computer Associates, Microsoft, and Motorola. Served as Account Manager for customers such as the Deptartment of Homeland Security, Cadbury-Schweppes, Unilever, and Pfizer.• Obtained front page press coverage in New York Times Business Section

• Managed multiple project teams for a distributed messaging system for inbound and outbound email monitoring and compliance, using Java, JSP, Struts, MySQL, and C++.• Negotiated and planned releases including requirements, work estimation, feature prioritization, and resourcing.• Tracked defect creation, resolution, and verification rates daily to manage final release date and quality levels.• Drove migration of source code management from CVS to Perforce, and bug tracking from Scarab to Bugzilla.• Developed architecture diagrams and scale models to identify and address deployment and performance issues. • Recruited three senior developers to join the development team.• Introduced MessageGate to Agile Software Development, which lead to the release of MessageGate Security Edition in two months, with features that exceeded the expectations of the executive team, and with a lower defect rate than prior projects.

• Directed all internal systems and client-facing software development, managing a team of 26 developers, testers, program managers and UI designers.• Managed Development and QA teams for complete re-write of the Loudeye Music Sample Service, which offered music clips to multiple online retailers Spearheaded development of Event Management System for Webcasts work planning (work order management). • Working software was delivered in 3 releases over a period of 6 months, and reduced event set-up time from four hours to 15 minutes, eliminating 80 monthly hours on invoicing and reporting.Managed new product development team for Loudeye Express, a web-presentation system.• Played key role in recruiting software developers and testers to the team.• Established a lightweight, iterative development process enabling rapid response to business opportunities and system improvements. Increased product performance while reducing support overhead.

• Managed systems development for ripping, scanning, data entry, inventory management, digital archival and encoding of commercial music CDs in two production centers. • These systems were used to digitize over 100,000 CDs into a archive system• Defined and specified systems in close collaboration with internal customers during an intense phase of growth.• Led a team of six systems developers working in Java, JSP, SQL Server 2000, and C++.• Managed the Production Support Team (internal helpdesk and database administration). • Defined manual and automated workflow processes.

• Architecture and implementation oversight for the Global Registration and Billing system.• The system managed registration, authentication, credit card billing and customer service for all Disney.com and related sites, ESPN.com and partner sites such as Superbowl.com, NFL.com and NBA.com. • Built templated, database enabled tools for mass-email communications• Merged three legacy e-commerce systems (ESPN.com, Disney.com and WBS.net) into a single customer database containing 18M customers, and handling over $25M annually for online content subscriptions in FY1999. • Led a team of 11 software developers, testers, program managers, and technical writers, during the launch of the Go.com portal. • Spent 3 years in web/database software development using Java.