Lead QA teams in multi-project testing across diverse devices/platforms. Formulated and executed a holistic QA strategy, adhering to best practices for top-notch software quality. Working closely with stakeholders for continuous product and service enhancement, boosting reliability and client satisfaction. Boosted efficiency through successful implementation of automated testing. Managed key performance indicators for software quality, test coverage, and defect analysis.

Oversaw 7 onshore/offshore QA teams, enhancing testing across web, mobile, and on-prem platforms for optimal quality and compliance. Implemented robust test strategies, cutting software defects by 30% and improved product reliability by 30% through collaborative problem-solving. Spearheaded the transition to automated testing, significantly reducing test duration. Also established and monitored KPIs for ongoing product quality enhancement and continuous improvement.