Leading an independent product and service innovation consultancy helping companies and organizations maximize their software and service teams through human centered design, DevSecOps and product thinking. Utilizing journey mapping, user research, organizational design and analysis, system thinking and other methodologies as levers to catalyze digital transformations.

Advising IT service and support and product development strategies for the Environmental Protection Agency (EPA)

Designed and coached the primary to-be software development flow for CVS software development. - Interfaced with dozens of development teams developing in Python, Java, JavaScript and .net to optimize software development performance - Initiated continuous integration, accelerate feedback loops and continuous development based on DevOps principles and modern tool suites (GitHub, Sonarqube, Jenkins, Nexus, Rally) - Shaped and generated management insights and a coaching engagement model based on human centered techniques

Internal consultant role on a $140M/year end user services contract helping to optimize service delivery teams, helping to refocus on customer value delivery and understanding customer needs. - Facilitated program executive strategy sessions helping to facilitate greater awareness of industry trends and modern product management transformation (human centered design, product mindset)- Lead teams into lean service delivery through a systems and holistic perspective enabling key insights into performance- Lead software development transformation into purpose-built and focused agile-based teams that encompass end-to-end development

Operated as an internal consultant to help optimize business services within a high compliance technology environment. Recognized as a ServiceNow admin project manager and senior business analyst using the ServiceNow platform as the engine for transforming data center (private cloud) management processes. - In charge of establishing procurement business processes, software asset management, a Configuration Management Database (CMDB), device discovery, inventory processes, event management, and data analytics. - Instrumental in transforming the software development process and creating a coalition for change by establishing a clear, agile vision while identifying process gaps, bottlenecks, and disparities.- Served as a Jira administrator as part of a high-profile DevOps initiative and tasked with setting up default workflows, leading agile change management strategy, and adapting project management approaches for a modern lean enterprise. - Created a diverse coalition to evaluate and begin the implementation of a Scale Agile Framework (SAFE), shaping the long-term vision of the support organization.- Established metrics that identified workflow bottlenecks that resulted in a 20% decrease in flow time.- Orchestrated the transition of several business process migrations to ServiceNow for 300+ staff via configuring Discovery, CMDB, Service Mapping and other ITOM areas.

Developed and facilitated workshops for the State of Virginia, utilizing design thinking to mature and innovate Virginia’s technology services across 60 state agencies. Designed key service improvements via design discovery research methods, wireframed UX prototypes, and delivered an executive ‘wall-to-wall’ future state journey map session.

Assessed 20 agencies for the State of Tennessee’s technology organizations to identify gaps in practice methodologies and process frameworks to improve the quality of IT services, summarized in a comprehensive report and executive presentation for each agency.➣ Analytically sized workloads of each IT organization and offered projected FTE requirements.➣ Interviewed state technology employees to assess workload, mindsets, and opportunities to modernize individual employee skillsets.

Worked as an independent consultant supporting a variety of entrepreneurs and small business clients to leverage technology and creative digital marketing to expand market share and grow bottom-line revenue. Developed a pipeline of qualified opportunities as a result of business development efforts and referrals; assisted clients with SEO, lead generation, customer onboarding, and project processes. ➣ Embedded with several real estate, non-profit, and videography businesses to help strategize larger direction, growth, and facilitate utilizing systems to mature processes. ➣ Assisted a local music label in systemizing band touring routes, optimizing websites, and strategically prioritize resources to maximize productivity.

Tapped by the CEO to help lead enterprise facilities management software functionality that included requirements gathering and analysis and software and business process mapping to enhance IRS business efficiency and effectiveness. ➣ Developed requirements and provided solution analysis for an IRS Move Management (ARCHIIBUS module); built out an ARCHIBUS enterprise facilities management for over 24M sq. ft. of real estate.

Tasked with recruiting, hiring, and leading the communication team dedicated to driving an agency-wide system upgrade and cloud email service migration. Created training material and status reporting requirements for 15,000 employees and senior agency leadership across 11 business units. Led a congressional subcommittee request for a DISA-wide telecommunication utilization data response.➣ Collaborated with the enterprise architecture team in leading the CIO strategic plan development with a focus on aligning organizational objectives with agency goals. ➣ Selected to serve as part of an executive rotation to the Three Star General of DISA for strategic development exposure, enterprise in-progress reviews, and the assessment of executive briefs.➣ Rotationally assigned to the Chief Pentagon enterprise architect involved in establishing standards for the DoD Global Information Grid (GTG), a White House information sharing environment initiative.➣ Hand-picked as a participant in the George Washington University Center for Excellence as part of a government leadership program.

Served as the primary analyst for helping plan and execute the successful stand up a Change Control Board (CCB) for all IT projects within the Veteran Affairs Department. ➣ Designed and developed the CCB suspense tracking system that integrated into MS Outlook.➣ Managed and analyzed the CCB asset library, documentation, templates, and files.