John Daux Pa Email & Phone Number

Tampa/St. Petersburg, Florida Area

-Generate an average increase of 22% new customer sales through effective marketing techniques, excellent negotiation skills and strong communication skills over the past 4 years.-Leverage tools such as Sales Force and Ixact Contact to market, communicate, manage sales activities, identify, qualify, and win client opportunities. -Proficient in Microsoft Office, specifically Excel, Word and PowerPoint, as well as using the Google platform. -Mentor and train new sales associates to assure that they are in compliance with state laws; leverage customer relationship manager tools in order to build relationships with customers and streamline sales and marketing processes to eventually turn a profit.-Top 5 agent in dollars sold-above 12 million and number of transactions over the past 5 years company-wide in a 300+ agent real estate brokerage.-Manage listing processes, schedule photography, aggressively negotiate, draft and execute all legal documentation pertaining to selling or buying real estate for my clients. -Partner with the superintendent, school board members and teachers to educate on the importance of home ownership, donated to school programs and volunteer as a speaker, mentor in the classroom. -As a Florida Realtors Board of Director from 2018-2021, I managed processes and made decisions for over 238,000 association members and supervised over a 27 million annual operating budget.

Alpharetta, Georgia

-Hired to incorporate cross sales into the call center; create a sales handbook and trained performance surrounding newly created processes and key performance indicators. -Lead a team of over 140 direct and indirect sales customer service supervisors and front-line employees; drove and execute strategies for the team’s success and utilized sales metrics to determine success rate and trained/coached opportunities accordingly.-Responsible for recruiting, interviewing, hiring and training frontline customer service sales representatives and supervisors in accordance to company guidelines to build and maintain a high performing team. -Partnered with and develop relationships with other related departments such as retail sales, HR, South Are Quality, and executive relations to assure we were aligned in all company processes and procedures with effective use of resources that helped us meet and exceed key business indicators.-Rated #1 overall Alpharetta Call Center Champion for best in class NPS customer experience scores in Q4 2011, Q1 2012, Q2 2012 Q3, 2012 and Q1 2014.-Awarded ICON Director’s Club award Q3 2012 though Q2 2013 for best overall cross sales results initiatives nationwide.-Employed techniques to build teamwork in support of day-to-day business needs; monitored, evaluated team’s performance, coached behaviors, developed and held team accountable for delivering on key results.

Savannah, Georgia Area

-Lead a team of over 120 retail sales representatives, assistant mangers and 12-15 direct reporting sales managers to meet and exceed assigned sales quotas, service and inventory objectives.-Monitored financials, budgeting, sales reporting, operations, forecasting and succession planning for nine retail stores with over $18 million annual sales volume in the Southeast Georgia area.-Fostered leadership qualities in retail sales managers to motivate, coach and develop their teams to deliver high performance results.-Successfully recruited, interviewed, hired and trained staff in accordance with company guidelines and processes, to build and maintain a high performing team.-Facilitated and managed opening of new retail locations and coordinated remodeling of existing locations.-Executed the day-to-day operations, planning, strategic initiatives, program management, reporting, staffing and employee development.-Increased our presence in the community through developing relationships with the local Chamber of Commerce and participating in a series of high profile community events and trade association meetings (Second largest St. Patrick's Parade in the continental US, First Saturdays on Savannah River Front, Black Expo, Telling Amy's Story-South College, Swamp Fest, October Fest and much more).

Savannah, Georgia Area

-Served as a liaison and project manager for Alltel and Verizon transition (Southeast Georgia, Southwest Georgia, South Carolina and North Florida)-Managed sales and customer service performance for thirteen retail locations with a total of 15 sales managers and 170 sales staff reports in Southeast Georgia and provided the necessary tools to assure that they were able to provide exceptional customer service and maximize their commission potentials.-Led the South Area in growing the existing base by 27% YOY, highest smartphone penetration in 2007 and 2008 and reduced churn by 22 basis points YOY.-Drove and executed strategies for the area, in alignment with company expectations and ensured successful execution of key performance indicators.-Collaborated cross-functionally with other channels to analyze issues that impact retail sales, and recommend, develop, and implement process improvements.-Responsible for all activities related to the start-up functions and project management of three new retail locations.-Conducted ride alongs with sales managers and observed their performance live with new sales prospects and existing clients. Role-played, coached sales techniques, discussed performance against sales metrics/statistics and how to exceed expectations.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Cum Laude Graduate

Associates Degree, Business Administration