John O'Neill Email & Phone Number

Uk And Ireland

Responsible for customer success, building strong client relationships across arange of industries.● Working with customers to implement and develop their success framework /CoE with appropriate governance structures.● Responsible for client loyalty, advocacy, engagement and insight.● Program management and execution of effective change enablement acrossmultiple clients.● Alignment of implementation to company strategy with success measures to helpdefine a clearly communicated roadmap.● Experienced adoption and engagement specialist.

Ireland

Leading the VW global rollout of Salesforce within VW Group Ireland● Enablement of Salesforce COE within VW Group Ireland to deliver vision /strategy, governance, roadmap and adoption principles● Implementing state of the art solutions in the areas of Sales Cloud, ServiceCloud, Experience Cloud and Marketing Cloud● Working collaboratively with VW brands and the VW Group to drive the evolutionof Digital platforms to become a digital powerhouse for Sales and Aftersales● Managing the relationship between VW Group Ireland and third party consultantsinvolved in the implementation● Execution of effective Change Management and processes● Adopting best practice from the VW Group and wider Salesforce community

London, United Kingdom

Leads the Salesforce team which manages all Salesforce application development, support, project implementation deliverables and business requests. The team includes Business Analysts, Project Managers & Administrators who also serve as primary contacts for the business and functional teams within Post Office Money.Once plans are in place, leads a regular cadence of ongoing status updates to review progress and ensure team alignment on next steps with clear lines of accountability. This includes tracking progress for each work stream against clearly defined success metrics and providing read-outs to others via a balance score card approach.A single point of contact for Post Office Money. Offering access to POM’s overall resources as necessary to deliver their financial commitments and mitigate business performance risk during the transition period.

London, United Kingdom

• Preparation and delivery of CRM business case. (Salesforce)• Delivered proof of concept and project pilot resulting in sign off for full project roll out• Advice, guidance and liaison with all Salesforce users• Management of relationships with key suppliers• Resolution of technical issues pre and post project• Provision of technical expertise to system enhancement• Recruit and deploy Capability and Development team to Post Office network

London, United Kingdom

• Management of area specific sales plans to include sales coaching and training.• Development and Implementation of Network Sales Model.• Introduced sales management and reporting tools to the network to develop and support compliant sales capability.

Northern Ireland, Scotland

• Area Sales Manager (Travel Money) for all sectors of Post Office in Northern Ireland. Achieved annual income target each year, with stretch income achieved 06/07. • Deputy regional manager for the Community and Commercial sectors in North England/Scotland giving me responsibility for this sectors management team and ownership of the Head of Business Development relationship for the region.• Built a highly motivated and progressive team of sixteen Product Managers from scratch conducting regular team meetings at area, regional and national level. • Successfully led the team to becoming the number one provider of retail foreign exchange in Northern Ireland, • Designated ASM of the Year 06/07.

Ireland

• Delivered YOY targeted FOREX income growth within the Northern Ireland branch network and the SME client base• Successfully negotiated provision of wholesale foreign note supply to all major banks across Ireland as well as a major UK travel agencies network of stores in Northern Ireland• Led and project-managed Bank of Ireland’s automation of retail foreign exchange systems at branch level.

Business Technician Education Council Certificate In Business And Finance

Education record

Studied to Advanced Level. Business Studies, Technical Design and Graphic Communication, Technology.

Certificate In Banking And Finance