• Experienced information management professional with a broad understanding of business applications and a proven track record in open systems integration. Skilled in combining high-level software solutions with multi-platform hardware environments, delivering seamless performance across diverse technologies. Adept at building strong relationships with clients and vendors.

Technology Solutions Specialist – ANSI and ANSI-Online CompaniesANSI• Delivered and supported a diverse range of custom technology solutions, encompassing hardware, software, and local server infrastructures. Specialized in structured network solutions, including Wi-Fi roaming, multi-site VPNs, including 3Com NBX VoIP office phone systems. ANSI Online• Provided comprehensive website development and hosting services (web and email), with integrated spam-blocking solutions. Offered multilayered data security solutions with secure remote off-site backups and colocation services in a Tier 3 Data Center, delivering comprehensive end-to-end IT services for our clientbase.Key achievements:• Designed and deployed seamless multi-site networking solutions with VPN and roaming Wi-Fi.• Managed comprehensive VoIP communication systems using 3Com NBX platforms.• Implemented secure, off-site backup solutions, ensuring business continuity and data protection.• Built strong client, vendor and partner relationships.• “Top 25 Area Computer Networking Companies” listed in the Kansas City Business Journal 2002-2008.• “Top 25 Area Computer Technology Resellers” listed in the Kansas City Business Journal 2001-2007.

Technical Team Leadership and High-Level Consulting• Managed Certified Technical Team: Led a specialized team delivering professional services and consulting for high-profile projects, including Bids and RFPs for critical infrastructure components.• Consulting Expertise: Provided expert consulting for the procurement, installation, and management of peripherals, network infrastructure, system upgrades, and extensions.• Comprehensive Solutions: Delivered installation, service, and ongoing support for end-user desktops, servers, and routers, ensuring seamless integration and operational efficiency.

Systems Security Administrator – Midland Loan Services, August 1993 – August 1994Network Consultant, February 1992 – August 1993Support Analyst, February 1991 – February 1992• Spearheaded a comprehensive, building-by-building network infrastructure redesign, delivering recommendations to update and optimize IBM Token Ring networks for efficient support and management.• Led the design and deployment of a fiber-optic network, connecting seven buildings in downtown Kansas City, and enabling secure file sharing across servers and workstations, dramatically increasing speed and productivity for DST associates.• Collaborated with executive management to implement an advanced network management system, providing real-time on-screen identification and remote alert notifications for 24/7 monitoring, ensuring rapid repair and recovery of financial processing networks.• Built and maintained strong partnerships with IBM Tier III Support, facilitating swift resolution of complex technical issues.Midland Loan Services• Member of DST’s and Midland’s Disaster Recovery Teams, focused on networked desktop and server systems to ensure business continuity.• Analyzed and enforced security compliance for user logins and system configurations on Novell NetWare, IBM AS/400, and dial-in resources, ensuring adherence to federal financial industry security mandates.

Product Specialist / Systems Analyst / Network Application Designer with Innovative Software • Product Specialist / Lead Programmer and DesignerLed the design and development of the Smart LAN Performance Test, utilized in PC Magazine’s LAN Performance Test article series and Novell’s high-profile “LAN Shootout” with 3Com. • Key achievement: Developed performance tests that resulted in improved product network credibility and industry recognition, contributing to enhanced competitive positioning. • Vendor Relationships and PartnershipsBuilt and maintained strong relationships with industry leaders such as Novell, 3Com, IBM, Microsoft, AT&T, Apple, and NeXT Computer.Initiated third-party developer partnerships for inclusion in our Smart Software suite. • Key Achievement: A successful collaboration of the Houghton Mifflin Company, publishers of The American Heritage Dictionary, to integrate their dictionary into the Smart word processor. This partnership expanded product capabilities and increased in market value. • Systems Analysis & Network Application DesignDesigned and maintained a multi-platform, mulit-vendor computer lab, incorporating various hardware topologies and client/server operating systems for product testing and industry certifications. • Key Achievement: Initiated and coordinated the installation of Innovative Software products in key Novell Demo Centers across the United States, collaborating closely with Novell corporate.Innovative Software merged with Informix Software, Menlo Park, CA, January 1988 • Continued travel domestically and internationally, demonstrating the SmartWare application suite on PCs and the Informix Wingz-DataLink interface to Informix back-end databases. • Key Achievement: Provided expertise and product knowledge to customers, fostering product adoption.

Technical Support Manager – Lawrence & Overland Park • Installed, tested, and serviced a growing number of microcomputer systems, including IBM, Osborne, Apple II, Lisa, Mac, Star, NEC and DEC products. • Trained clients on system usage and provided support for hardware such as graphics cards, printers, and monitors. • Provided technical support to the sales team.Key Achievements: • Established the first corporate satellite service center in Lawrence, KS.Secured vendor authorization for service repairs of IBM, TTT, Tallgrass, Epson, and Star hardware. • Implemented and supported the companies store-wide Remote Bulletin Board System (RBBS) for inter-store communications. • Co-founded the first PC Users Group at the University of Kansas.Professional Honors: • Recognized by the Heart of America Bone Marrow Donor Registrar for Outstanding Achievement. • Developed the first bone marrow donor tracking and matching application for Children’s Mercy Hospital in Kansas City, as part of the ComputerLand Corporate Responsibility Program.