John Coleman Email & Phone Number

Mesquite, Texas

Operations Consulting focused on all aspects of telecommunications operations. I am a dynamic and highly competent professional possessing 25+ years of experience in Operations Management, Strategic Planning, Organizational Development, Project/Program Management, Lean Processes, Process Improvement, Technical Writing, New Business Development, Customer Service & Relations, Risk Assessment, Training Programs, Human Resource Management and Service Center Management. I have extensive experience in quickly investigating exiting methods and procedures and identifying how best to migrate and/or improve established processes to enhance the bottom line.

Frisco, Texas

♣ • Devised and deployed innovative quality audit program utilizing streaming video directly from the work site to remote auditors. Program incorporated by ATT for their 2017 quality program.• Establish, staff and lead the Quality & Safety organization consisting of 13 managers and a staff of 37 professionals supporting the construction and maintenance of telecommunications infrastructure. • Provided training to operations personnel & suppliers on issues related to world-class quality, safety & environmental standards and requirements. • Developed metrics, reports, newsletters and websites to track and drive supplier performance. Identify, track and propose quality and safety improvement plans to senior leadership. • Partnered with Supply Chain in the development and implementation of an on-line Quarterly Supplier Scorecard to focus contractors on critical areas for improved performance. • Worked with Supply Chain and Finance to recover $6.4 M is Supplier Liquidated Damages and Chargebacks leading to improvement in corporate bottom line performance.• Improved overall installation quality results for 1st time quality from 72% in 2012 to 99.4% in 2016.

San Antonio, Texas Area

• Developed and maintained strategic sales relationship with AT&T account. Channell Commercial had adversarial relationship with ATT and annual sales had fallen to $300K. Resolved the relationship issues and generated $7+M in annual sales.• Increased annual revenue from $300K in 2005 to $7.5M in 2007.• Worked with Cable TV Industry to increase sales• Demonstrated expertise on sales team on how to successfully win business and increase sales.

San Antonio, Texas Area

Built a practice of over $5 million in manage funds in less than 1 ½ years.

San Antonio, Texas Area

Provided operational and financial input in the development of business plans involving potential domestic and international telecommunications mergers and acquisitions.• Designed business plans and 5-yeear operational plan for a South African Consortium to support successful multi-billion dollar bid for SBC’s (Thintanna’s) portion of Telkom South Africa telecommunication company.

San Antonio, Texas Area

• Spearheaded successful performance of regional sales division and provided support in contract engineering & software development solutions for telecommunication companies.• Handled Technical Sales team, identified prospective sales opportunities and ensured on-time delivery of cost-effective, end-to-end-telecommunications services.• Worked with numerous clients entailing local exchange carriers, competitive local exchange carriers, long-distance providers, cable TV providers, financial institutions, utility companies and government agencies.

San Antonio, Texas Area

During my tenure at AIM, I was responsible for the Sales and Engineering support organizations for the western half of the US

San Antonio, Texas Area

John initiated his career with ASI in the capacity of Vice President – Operations wherein he was taking care of process management, provisioning & maintenance, engineering readiness, intra/ inter-organizational transition project management, integration, performance management & improvement plans for Customer Care Centers and Executive Complaint Centres.

San Antonio, Texas Area

Managed team of directors responsible with identifying external resources required to fill internal products and services gaps. Provided effective coordination, negotiation, planning and decision-making to form alliances with companies providing financially viable customer/business client telecommunications solutions. Led team charged with developing and delivering new consumer and business related voice, data, and Internet products. Identified, crafted and negotiated new business relationships to optimize opportunities between potential partner and provider organization. Optimized synergies between partners and provider organizations to ensure increased stakeholder value and protection. Increased revenue opportunities by developing and delivering effective alliance agreements. Provided support for strategic marketing.

Austin, Texas Area

Member of Technical Staff (MTS)Provided business and technical analysis and evaluation for international/domestic telecommunications, including long distance, alternative access, privatizations, wireless local loop and CATV. As part of my responsibilities, I evaluated potential video technologies, including copper, fiber and wireless-based technologies determining the economic and operational impact of emerging technologies on existing and future operating systems.*Recognized by "Telephony Magazine" with Fiber in the Loop Award for network design and implementation activity at 1993 NFOEC Conference.

Piscataway, New Jersey

Served as intern researching fiber optics and evaluating impacts of ISDN deployment on OSS legacy.*Identified as one of only 5 SWBT high potential managers to attend special program.*Recognized as one of top 30 employees from 7 regional telecommunications companies.

Houston, Texas Area

Served as Area Manager of Repair Service Bureau, Human Resources, Assignments, Construction, and Engineering during 8-year period for regional branch of major telecommunications company.Tested service results for 300,000+ access lines. Supervised 6 to 8 managers and 25to 30 employees. Managed dispatching and monitoring for over 100 Customer Service Technicians. Managed development, training safety and personnel procedures for1200 employees. Managed all union/management relations. Resolved all formal division -level grievances. Managed overall operations of the assignment center. Maintained the installation and assignment record for over 300,000 access lines. Supervised 6 management employees and clerical and craft employees.Managed construction, engineering, compliance review of removal of all outside plant facilities. *Managed $30+ million dollar budget, 12 managers and 75 craft employees.

Little Rock, Arkansas Area

Various Management positionsManaged development, training safety and personnel procedures for1200 employees.Managed all union/management relations. Resolved all formal division -level grievances.Managed overall operations of the assignment center. Maintained the installation and assignment record for over 300,000 access lines.Supervised between 6 and 30 management employees.Managed construction, engineering, compliance review of removal of all outside plant facilities. *Managed $30+ million dollar budget, 12 managers and 75 craft employees.

Master Of Science - Ms, Mathematics And Computer Science

Masters Of Science, Mathematics, 3.69

Bachelor Of Science, Mathematics