With over 20 years of experience in the information technology and services industry, I am a passionate and award-winning Customer Success Leader who helps SaaS companies build trusted brands, reduce churn, position advisory services, and attract top talent.As the Vice President of Customer Success at SambaSafety, I promote safer communities by reducing risk through data insights. I strategically position advisory and statement of work services ($30M) with strategic customers, build high-performing teams with attrition rates of less than 10%, and accelerate leads by 30% and sales opportunities by 15%. I assist clients with their Go-To-Market strategy related to sales, services, customer success and more. As a Senior Subject Matter Expert at AlphaSights. I have a deep focus on Cloud products (Salesforce, Docusign, ServiceNow, etc), ERP solutions (Workday, Oracle), and industry verticals (State and Local, Nonprofits, K-12 Education, Higher Education, etc).I enjoy leading organizations at the intersection of Sales, Success, and Services by developing trusted relationships and creating innovative solutions to customer challenges. I hold eight Salesforce certifications and a Master's degree in Public Policy. I am always eager to connect with new people and can be reached at conleyconley@gmail.com.