John Cox Email & Phone Number

North Carolina, United States

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

• MEAS and WEMA integration team, includes combining 2 separate corporation’s networks for user access, email, and printing; end user data/ profile migration, training, etc. (install 500+ computers)• Windows 8 and 10 rollout team member. Test computers and tablets to verify compatibility with TE Network, troubleshoot issues with McAfee encryption, various software, etc.• Work with STC at 3900/ 067 to set up eDART data collection, storage and sharing process.• Receive multiple ECE (Excellent Customer Experience) awards and recommendations.• Set up new network accounts via web based Active Directory interface• Train users as needed on various computer, software, and network functionalities.• Support Telepresence Room and webcasts for high-level Executive and department meetings.

Greensboro/Winston-Salem, North Carolina Area

• Complete all aspects of Windows XP to Windows 7 migration: RAM upgrades, image hard drives, back up user information then re-install as needed. (200+ computers and counting)• Rename computers per new naming convention, reinstall network peripherals (printers, scanners, signature pads, etc.), verify full functionality with users. Troubleshoot as needed.• Set up workstations for either generic or specific users, user account management.• Detailed documentation based on client specifications and standards.• Train users as needed on new functionalities.

Greensboro/Winston-Salem, North Carolina Area

• Install new & refurbished computers with Windows 7 or XP Operating System and correct software, based on end user requirements and migrate user profiles/ files from WinXP to 7.• Set up computer in either a Domain or Workgroup (remote) configuration depending on end user requirements, and configure for remote access software.• Either on-site or remotely: set up computers, make sure connected to network/ domain and install/ configure for peripherals: network printers/ plotters, local printers, scanners, etc.• Use remote access software (Kaseya) to run virus scans, remove infected files and software.• Troubleshoot software & hardware issues: both on-site/ in person, and remote/ over phone.• Perform upgrades as needed (RAM, hard drives, video cards, additional software, etc).

Greensboro/Winston-Salem, North Carolina Area

• Computer maintenance, refurbish and upgrade, troubleshoot and repair, including hardware, software, and Operating Systems - well over 500 computers (surplus and new).• Network and Computer installations for server-based Internet sweepstakes gaming systems. Install routers and switches, Point-of-Sale computer, printers, and cabling. (Ave install = 20-40 computers).• Configure routers for static IP addresses, default gateways, DNS, dynamic DHCP, etc.• Command line troubleshooting (ipconfig, ping, tracert, sfc/ scannow, chkdsk, msconfig, etc).• On-phone and In-person assistance to end users on how to manage and use software and systems.

Greensboro/Winston-Salem, North Carolina Area

• General computer maintenance: Error checking, disc defragmenting, formatting hard drives.• Assist with department migration from desktops to laptops, WinXP to Windows 7 • Assist with migration from Local server to National server, VPN set up and troubleshooting.• Help train individuals on Microsoft Word, Excel, and Outlook as well as new VPN software.• Set up file and printer sharing, set up and troubleshoot network printers (wired and wireless).

Comptia A+/ Comptia Network+/ Comptia Security+

B.A., Economics

B.A, Business Management