John Defrias Email & Phone Number

Manchester, Nh, Us

Concord, New Hampshire, United States

Woburn, Massachusetts

Stratham, Nh

• Provided 1st and 2nd level support desktop support services for users within the Timberland Corporate community via phone, email, and walk up service.• Built and configured Windows and Mac based machines for new hires and existing employees.• Installed and connected network printers; created print queue on server and assisted with deployment to users.• Installed requested software using remote connection tools, Proxy Networks (Windows) or Casper … Show more • Provided 1st and 2nd level support desktop support services for users within the Timberland Corporate community via phone, email, and walk up service.• Built and configured Windows and Mac based machines for new hires and existing employees.• Installed and connected network printers; created print queue on server and assisted with deployment to users.• Installed requested software using remote connection tools, Proxy Networks (Windows) or Casper (Mac).• Troubleshoot/Resolved operating system and application issues through desk side support and remote connection applications.• Provided On-Call after hours support for Timberland Community via phone.• Assisted Project Management with software implementations and training class support for staff. Show less

Carlsbad, Ca

• Worked alongside Systems Administrator to provide in house desktop support for corporate employees ranging from Active Directory modifications, applications, and hardware troubleshooting.• Purchased replacement equipment for stores.• Responded to requests from stores via phone and email regarding assistance with NCR/Radiant Point of Sale hardware and Aloha software systems.• Assisted store managers with back office applications such as food cost… Show more • Worked alongside Systems Administrator to provide in house desktop support for corporate employees ranging from Active Directory modifications, applications, and hardware troubleshooting.• Purchased replacement equipment for stores.• Responded to requests from stores via phone and email regarding assistance with NCR/Radiant Point of Sale hardware and Aloha software systems.• Assisted store managers with back office applications such as food cost inventory, scheduling, and Kronos timekeeping through remote tools.• Reconciled end of day cash and credit processing errors through network connectivity repairs.• Resolved credit system database errors via SQL.• Assisted Level 1 Support and regularly updated knowledge base files.• Managed wireless security hardware and software for stores.• Opened and closed all tickets using Heat software. Show less

Greater San Diego Area

• Assisted Corporate Training and IS Development with migrating Computer Based Training data for directors, store managers, and staff.• Worked with store staff to resolve Point of Sale (POS) hardware and software issues via phone, email, remote tools, or onsite vendor repair.• Scheduled and aided technicians with remote operating system images for POS and back office management servers.• Resolved connectivity issues between stores and the… Show more • Assisted Corporate Training and IS Development with migrating Computer Based Training data for directors, store managers, and staff.• Worked with store staff to resolve Point of Sale (POS) hardware and software issues via phone, email, remote tools, or onsite vendor repair.• Scheduled and aided technicians with remote operating system images for POS and back office management servers.• Resolved connectivity issues between stores and the corporate office.• Opened and closed tickets through Remedy ticketing system. Show less

Master Of Science - Ms, Health Information Management

Bachelor Of Arts (Ba), Sociology