Developing and implementing a plan of growth and profitability for the companyDirecting and overseeing all personnel, their activities, as well as the company’s business and administration unitsOverseeing the financial –operational condition of the company ensuring that there is sufficient cash flow for competitive operationsIdentifying acquisition – merger opportunities and report these to the CEOEstablishing a realistic business plan for all areas of the company including a vision for growth of the company and the plan to achieve itDeveloping a budget and strategic plan each year and present the plan to the CEODeliver overall profit and loss objectives through direct leadership of all Service functions.Motivate the Service team to deliver consistently excellent customer service-support to clients external and internal as measured by established metricsEnsure a high measure of customer satisfaction throughout the company as measured by customer surveys, research and feedback.Support Sales providing quality service level agreementsDevelop and monitor reporting processes/programs to maximize financial results, analyzing trends to identify opportunities for improvement.Engage actively and proactively in systems and process design for optimizing and streamlining all finance and business process functions.Own and drive organization aspects revenue, completion of jobs, work flow, customer support, cash flow, vendors and change management.Critically evaluate and engage in organizational design for operational functions.Take ownership of spending and cost-out initiatives.

Developing and implementing high-level strategies, making major corporate decisions, managing the overall operations and resources of the company, and acting as the main point of communication between the corporate officers and the C.E.O.

Attend all board meetingsServe on the executive committee Carry out special assignments, as requested Understand roles & responsibilities be able to perform these duties Participate as a vital member of the board leadership team

Managed all day to day operations

- Responsible for driving reinvention and continuous improvement of customer service, relationship management, best practices, and operational excellence across all GES account management departments- Responsible for developing a comprehensive annual business plan that details Productivity, Efficiency, Effectiveness and Standards to enhance growth and profitability (reduced cost/risk, and enhanced service).- Establish and document core processes for account management execution based on available best practices and reinvention opportunities- Implement tools and training required for execution and development of account managers- Oversee account managers and provide tactical and strategic support as required- Responsible for enhancing revenue growth and profitability - Responsible for Credit Risk and Cash Management in US: $50M monthly- Managed a Staff in A/R, Credit & Collections and Billing- Re-engineered GES’s Infrastructure Policies and Procedures in A/R, Credit & Collections and Billing- Negotiated contracts with clients and business vendors- Re-built high performance team, experiencing 45% turnover in 5 months (promotions and counsel-outs)- Decreased US DSO from 18 days to 14.8 days

Global span (Europe, US, Asia) of responsibilities for: Credit Risk and Cash Management of Billions in Accounts Receivable and supported policy setting for Cisco Capital (customer service), Credit & Collections.- Managed a Global Staff of employees in US, Japan, Singapore, Australia, United Kingdom, Amsterdam, Canada, and Ireland.- Implementation of Re-organization for Worldwide Customer Financial Services Credit & Collections/Cisco Capital Operations – Customer Support- Developed Out-sourcing Model for US, Australia, Singapore & Amsterdam- Cisco Capital Leasing Operations for Contracts and Sales Support- Negotiated contracts with clients and business vendors- Re-engineered Cisco’s Booking Process Credit Activities included supporting Sales in Asia, Europe, United States and parts of South America for Financial Solutions and manage the day to day operations of Credit and Collections and Worldwide monitoring of DSO. Additional responsibilities included sales support by generating lease finance, regional training of field sales force, meeting with Customers and Partners to negotiate pricing, financial structures and contract support.

Provided equipment financing with financial lease products to meet customer financing requirements. Underwriting and approval of new credit requests, credit line renewals for existing customers, and ongoing monitoring of the current portfolio.Negotiate terms and conditions for transactions and works with cross-functional teams to ensure appropriate documentation.Support large, complex transaction underwriting and documentation through direct involvement.

Accountable for credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. Supported Sales with Lease Financing for the East Region as a leasing manager structuring large sales transactions for market share and profits.