COBRA Solution Center

COBRA Solution Center

Managed staff of 13 business analysts. Supported implementation tools, prioritized key enhancements and maintained road map for the future.• Achieved associate engagement scores consistently above 90th percentile with remote team by motivating, listening to and communicating with team• Established strong relationship with development team, delivering well-received implementation tools strategy• Managed rollout of Planview (portfolio and resource management) to 9 business units, improving utilization tracking and reporting for senior management• Increased efficiencies with rollout of Serena Business Manager (SBM) process workflows to 6 businesses, allowing automated movement of tasks from one stakeholder to next• Improved implementation schedules and revenue recognition timelines by leading roll-out of home-grown tools that maximized Vantage HCM, ADP's leading human capital management product

Directed and mentored 3 managers and 35 associates. Managed daily operations, configuration management and upgrades with emphasis on accuracy and timeliness.• Led implementation of IBM’s Tivoli Job Scheduler to automate processes and interfaces, leading to flat headcount while growing the business• Met aggressive monthly deadlines and achieved customer satisfaction by managing daily processing of payrolls and interfaces for 64 highly customized clients representing $50M in revenue• Ensured complex version upgrades delivered on time by monitoring client contracts and prioritizing work based on legal commitments• Built relationships with management teams of clients, improving client retention year over year

Managed staff of 12 client service professionals• Resolved client issues by implementing reporting needs timely and accurately• Avoided rework inefficiencies and delays by partnering with development team and creating custom code for common interfaces• Enabled clients to focus on core business by streamlining operations through customized reporting and general ledger solutions

• Established support hub for ReportSmith clients in Southeast• Supported centers in Atlanta, Charlotte, Tampa, and Miami• Started with staff of 3 which grew to 12 as solution became standard• Mentored and coached associates to bigger roles within company