Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR).

I lead a customer success team comprised of 40+ people (remote) to manage RollWorks' self serve, commercial, and mid-market customer segments (service and revenue). Serve as Executive Sponsor for NextRoll's RollMigos (LatinX and Hispanic) Employee Resource Group.Key accomplishments:• Successfully started new division in 2018 from scratch and grew to over 240 employees, 1,000 customers, $XXM in media spend and over $XXM ARR.• Promoted from Sr. Director, to Vice President and then to Senior Vice President position through exceptional performance.• Interviewed over 500 candidates and hired over 100 new positions for the business across multiple functions.• Decreased cost to serve for our customers by 50% through outsourcing partnerships.• Improved customer satisfaction by 20% in 2021 vs 2020.• Grew our customer base by 400% from 2018 to 2021 (from 200 to 1,000 customers).• Drove revenue expansion in our customer base by 220% in 2021.• Increased team size from 10 to 42 customer success professionals.

Key member of leadership team charged with massive shift of company culture, products and organization. Owned West Region Customer Success organization comprised of 70 people across 3 offices.Impact:• Achieved 100% of company revenue targets in 2015 and 2016 respectively.• Increased customer success team by 40% from 50 to 70 professionals.• Retained 91% customer retention rate of CJ's enterprise customers in 2016• Retained 85% of employee base in 2016 and 2015.

Provided strategic leadership in managing key F500 clients across Technology, Media, Telco, and Retail verticals. Promoted to lead $70M client base and global account management and media functions comprised of 60+ individuals across North America and APAC regions.Impact:• Secured division's two largest sales wins in 2013 with deals representing over $20M in TCV.• Selected for Executive Coaching Program out of hundreds of potential candidates for future leaders at Acxiom.• Achieved 92%+ customer retention rate in 2014, 2015 and 2016.

Responsible for Apple's Online Store email marketing program. Interface with Apple CRM, Product, Creative and iTunes groups to manage communications to Apple customers.

Managed over 40% of Acxiom Digital's client revenue base. Responsible for client relationships, overall revenue ownership, strategic guidance and people management.