- Deliver basic and advanced user training both remote and in-person at conferences and one-on-one. - Provide ongoing support to clients throughout the project implementation and after the project is live.- Develop individualized best practices to customers using our software.- Collaborate with clients to define their business process and implement their process in current and new software systems.- Communication with clients on the project status and managing client expectations throughout the software process.- Collaboration with a remote development team and other consultants

Catalyst specializes in getting you organized and automating processes so you can deliver personalized services and sell more. Marketing Automation, Digital Marketing, Online Conversion, Sales Automation, Internet Marketing, Add-Ons, and Software

Working for the General Services Administration. Provide technical consultation, Force.com and Lotus Notes software development, end-user support and training to the regional office. Develop applications that manage the customer’s contracts. Conduct remote and deskside support to resolve end-user application issues. Foster open communications with customers to gather feedback on applications, pinpoint problems, and end-user issues. Migrate the design of a Lotus Notes application into a Force.com application.

Designed and implemented enhancements to the Solutions Conflict Management system. * Enhanced the layout of several forms, providing a more user-friendly experience. * Redesigned and rewrote existing code, reducing delays and processing time. * Created reports using a third-party reporting application, reducing the reports maintenance. * Wrote the technical manual, reducing the learning curve for a new developer. * Wrote the user manual with step-by-step instructions and screenshots, improving the users' effectiveness with the software. * Created user testing survey and conducted user testing to determine what needs improvement for later software releases. * Wrote and implemented a Bug Reporting process, improving the amount and type of feedback from users. * Compiled a portfolio containing application documentation, user and technical manuals, surveys, and bugs and enhancements lists.

Team member of the Rapid Application Development Group for the largest disability insurance company in the country. * Maintained, modified and developed Lotus Notes (R5 and 4.6) applications for entire company while migrating to .NET web applications and Outlook. * Migrated 13,000 Lotus Notes users to Outlook. My responsibilities included desk side support for the Chattanooga and Columbia, SC campuses, answering phone calls and questions from all other campuses. I also assigned training and migration dates for all internal users. * Developed and maintained a Domino web application used company wide to communicate migration and training schedules and information. * Leveraged my skills in JavaScript, HTML, CSS, and LotusScript to develop a Domino web application used throughout the company to plan and justify company resources for internal projects. * Migrated Lotus Notes applications to Outlook. * Utilized my interpersonal skills to troubleshoot and answer Help Desk tickets concerning Notes databases.

Maintain, trouble shoot, document, manage database and fix bugs on existing client management application (Notes R5) for a Law Firm. * Used Adobe SDK to create .pdf files from data stored in Notes Database. * Frequent interaction with

Designed, developed, maintained document management workflow system for investment firm. Used mail-in databases to receive documents from HP Digital Sender. * Developed web-enable version of the database. Integrated HTML and JavaScript in the project. Developed v2.0 of a web-based vendor contract management software for health care facilities.

Assisted in development and maintenance of a web-based Quality Assurance and Marketing Database for IBM. The database was written in Notes 4.5 using LotusScript and HTML.

Collaborated with team of 3 developers to design and develop a Social Security Law Firm Client Tracking Application for Dale L. Buchanan & Associates. Wrote the project specification. Required frequent interaction with customers and sales department during design meetings. * Designed and developed a client information management application for Coca-Cola Consolidated. * Created several in-house applications.