John Dicecco

John Dicecco Email and Phone Number

Associate Director Project Management at Publicis Sapient @ SapientRazorfish
new york, new york, united states
John Dicecco's Location
Crystal Lake, Illinois, United States, United States
John Dicecco's Contact Details

John Dicecco personal email

n/a

John Dicecco phone numbers

About John Dicecco

Talented, results oriented executive with a proven track record of accomplishment leading enterprise wide initiatives, and developing new products. Possessing a unique blend of technology, customer relationship expertise, experience optimizing multiple direct-to-customer channels, including internet, store, call center, direct mail and catalog. Demonstrated leader with exceptional team building, motivation, problem solving, change management, and communication skills.Specialties: E-Commerce, Product Development, Project Management, Change Management, Call Center Technology, Customer Relationship Management, and General Retail Operations & Cross Channel Integration.

John Dicecco's Current Company Details
SapientRazorfish

Sapientrazorfish

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Associate Director Project Management at Publicis Sapient
new york, new york, united states
Website:
sapientrazorfish.com
Employees:
3728
John Dicecco Work Experience Details
  • Sapientrazorfish
    Associate Director Project Management At Sapientrazorfish
    Sapientrazorfish 2017 - Present
    Chicago
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  • Sapientnitro
    Program Manager
    Sapientnitro Feb 2012 - Present
    Chicago
    Responsible for managing multi-track projects and programs to an acceptable level of risk by balancing scope, time, cost and quality. Highly skilled delivering balanced integrated solutions meeting client’s business problems.
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  • Sears Holdings Corporation
    Sr. Manager Multi-Channel Solutions
    Sears Holdings Corporation Jan 2009 - Feb 2012
    Hoffman Estates, Il
    Responsible for planning and execution of business and strategic projects supporting the extension of online and direct-to-customer channels for Sears Holdings by leveraging the full suite of assets and distribution points across the enterprise. Focusing on innovation, operational execution, and channel integration.• Develops and executes integrated multi-channel delivery models which leverage stores, online, logistics, services and call centers. During 2010 all Multi-Channel customer touch points represented 80% of total Online growth• Key contributor on the Multi - Channel team defining key metrics, understanding the key drivers for each metric being managed, identifying the levers to be exercised to produce results, and putting plans and initiatives in place to eliminate failure points• Developed and launched Sears.com Ultimate Tractor and Mower Experiences providing online customers with real time competitor price comparisons, enhanced buying guides, product information and service information • Partnered with Omniture and internal Sears data warehouse resources to develop an analytics capability to measure in–store sears.com traffic, online transactions originating from the store, customer and associate online navigation behavior. This effort resulted in the creation of our multi-channel score cards • Developed capability for in-store customers to purchase online and pay with cash or check at in-store point of sale register. This payment method now accounts for 35% of in-store online transactions.• Developed new capabilities and solutions that increased online sales using our stores as a customer touch point. Instrumental in laying the groundwork, business processes, and infrastructure which supported 45% 2010 year over year growth in store to web online sales• Exported Store To Web program and features to 900 independently owned Sears Hometown stores driving incremental $5M Online revenue in 2010
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  • Sears Holdings Corporation
    Director Of Business Integration, Online Business Unit
    Sears Holdings Corporation Mar 2008 - Dec 2008
    • Assembled and presented business updates for company officers and other executive leadership.• Owned the business relationship with IT and facilitated the project prioritization process across ecommerce merchant, marketing, operations and product management teams• Worked closely with Sears Holdings business units including Sears and Kmart retail, Automotive, Home Services, Credit and The Great Indoors to understand enterprise and multi-channel needs• Collaborated with resource and technology vendors in order to implement online solutions for Sears customers• Performed in a key leadership role during a period of large-scale organizational growth, platform consolidation, implementation of new project methodologies and development of new business models
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  • Sears Holdings
    Director Market Transformation - Customer Direct
    Sears Holdings Apr 2007 - Mar 2008
    The Market Transformation team is charged with reinvigorating Sears / Kmart retail formats, repositioning brands, improving customer experience, and adding new businesses and services in selected test markets. Responsible for leading all Direct Commerce strategies and initiatives to drive transformational growth in the demonstration markets.• Developed a flexible (customer facing and internal associate facing) web portal that supported offering extended assortments in store as well as providing a knowledge portal for our associates. Store to web sales increased 200%.• Developed a local .com experience for our customers to help communicate what was new and exciting in our stores.• Developed garage and kitchen design planners to inspire customers and aid in the design process
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  • Sears
    Sears.Com Business Integration Manager
    Sears Oct 2003 - Apr 2007
    Sears.com Business Integration Manager (10/2003 to Present)Responsible for business leadership of Sears Customer Direct internet projects and new business development. Responsibilities include business case development, and prioritization. Provide expertise and leadership for large-scale Customer Direct projects that cross functional lines within Sears.com and Sears Holdings.
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  • Sears
    Senior Project Manager
    Sears Jan 2002 - Oct 2003
    Responsible for leading the development and delivery of a customer service email management solution for all Sears online customer facing businesses (Sears.com, Home Services, and Parts Direct).
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  • Sears
    Enterprise Telecommunications & Network Program Manager
    Sears Jun 1999 - Dec 2001
    Responsible for the planning, execution, and implementation of Sears Enterprise Call Center projects. I managed a group of 4 project managers and together our team managed call center projects for Sears Customer Care Facilities (over 12,000 customer service agents across over 30 facilities).
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  • Sears
    Senior Manager Operating Platform
    Sears Jun 1996 - May 1999
    One of a team of three senior managers, responsible for leading the transition of Sears Credit Card processing from internal systems to an external provider. 64 million Sears credit accounts were converted with 40 billion dollars in receivables to the Total Systems TS2 credit card processing system. 8,000 customer service agents were affected by the change. This transition allowed Sears Card to transition from limited product flexibility to the ability to offer multiple credit card products and features to our customers. This was the largest credit card portfolio conversion in the industry at the time. I played key roles in the vendor selection process, the discovery phase, requirements definition, project planning and execution.
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  • Sears
    Business System Manager
    Sears Aug 1991 - Jun 1996
    Responsible for business requirements definition, functional testing requirements and implementation.
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John Dicecco Skills

E Commerce Analytics Leadership Crm Product Management Cross Functional Team Leadership Integration Program Management Management Project Management Change Management Requirements Analysis Business Intelligence Sdlc Business Process Vendor Management Team Building Retail Customer Experience Multi Channel Marketing Agile Methodologies Web Project Management Seo Strategy Online Marketing Competitive Analysis Telecommunications Project Planning

John Dicecco Education Details

Frequently Asked Questions about John Dicecco

What company does John Dicecco work for?

John Dicecco works for Sapientrazorfish

What is John Dicecco's role at the current company?

John Dicecco's current role is Associate Director Project Management at Publicis Sapient.

What is John Dicecco's email address?

John Dicecco's email address is jd****@****ast.net

What is John Dicecco's direct phone number?

John Dicecco's direct phone number is (740) 325*****

What schools did John Dicecco attend?

John Dicecco attended Temple University.

What skills is John Dicecco known for?

John Dicecco has skills like E Commerce, Analytics, Leadership, Crm, Product Management, Cross Functional Team Leadership, Integration, Program Management, Management, Project Management, Change Management, Requirements Analysis.

Who are John Dicecco's colleagues?

John Dicecco's colleagues are Sssahni Sahni, Martin Haynes, Rachael Miller, Karan Arora, Gary Ethridge, Rajib Goswami, Dharmender Joshi.

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