John Dipasquale's Location
Wylie, Texas, United States, United States
John Dipasquale's Contact Details
John Dipasquale work email
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John Dipasquale personal email
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John Dipasquale phone numbers
About John Dipasquale
John Dipasquale is a VP of Patient Engagement Operations at HealthMark Group. He possess expertise in project management, crm, applicant tracking systems, saas, management and 10 more skills.
John Dipasquale Work Experience Details
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Vp Of Patient Engagement OperationsHealthmark Group Feb 2021 - PresentDallas, Texas, UsSenior executive responsible for all customer operations including Client Account Management, Implementation, Client Support, and Custom Feature Development for a SaaS software company in the healthcare industry. Act as “Voice of the Client” and lead constant coordination with the Product and Development Teams. -
Director Of Customer SuccessTanium Jun 2019 - Jan 2021Kirkland, Wa, UsSenior strategic advisor responsible for establishing Customer Success concepts in multiple Fortune 100 client accounts across Manufacturing, Finance, Energy, and Distribution industries. Built relationships and held high-level discussions with CIO, CISO, and VP-level IT executives to build cybersecurity and operational strategies that required Tanium functionality. Personally responsible for renewing and growing over $7M in annual contract value per year. -
Director Of Sales And Field EngineeringTheatro Dec 2017 - Jun 2019Richardson, Texas, UsSenior Director reporting to the EVP of Operations and SVP of Global Sales for an IoT voice platform for the Retail and Hospitality industries. Led, hired, and developed the customer-facing technical resources for the entire company. Team was responsible for all technical interactions and demonstrations pre- and post-sale. The team consisted of experts in software integration, networking, and Wireless (Wi-Fi) equipment. We were part of a very fast-moving startup environment where everyone in the company wore multiple hats and did what it took to get the job done. Responsible for developing relationships with prospect and customer IT teams, making them feel comfortable with system deployment. We were the company’s technical SMEs. -
Director Of Customer OperationsGeoforce Jan 2016 - Aug 2017Plano, Texas, UsSenior manager reporting to the COO for a leading IoT company focused on the Oil & Gas, Mining, Construction, and Transportation industries. Led, developed and trained the Customer Operations group which included Customer Training, Technical Help Desk, and Account Service Representatives. ASRs were the system SMEs and also acted as Sales Engineers in the selling process. Responsible for demonstrating, training, and supporting the hardware and software for more than 600 customers. -
Director, Hcm Technical SupportPeopleanswers Jan 2014 - Dec 2015Dallas, Tx, UsResponsibilities grew after acquisition by Infor. Led the technical and product specialist SMEs for the Infor Human Capital Management (HCM) suite of software products. Responsible for client technical projects including integrations, implementations, and configuration changes. Worked with the new VP of Client Relations to standardize the Client Relations model across 5 software products. -
Manager, Technical SupportPeopleanswers Jun 2011 - Dec 2013Dallas, Tx, UsLed the group that includes all Technical Specialists and Client Support Specialists. Responsible for all technical client projects and client support functions. Act as liaison between Client Relations Department, Sales, and Products and Technology Departments. Reported directly to the COO.
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Senior Client Account ManagerPeopleanswers Dec 2006 - May 2011Dallas, Tx, UsResponsible for the successful launch of new client engagements and all of the project and task management associated with ongoing client management. Provided world class client service and helped develop the model that led to 95% retention for our annual SaaS license.
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Director, Information SolutionsGtci May 2004 - Nov 2006UsDirector of the technical writing and training development project organization, reporting directly to the President and CFO. Responsible for client relationships with Fortune 500 companies, P&L, subcontractor relationships, employee performance, and quality control for all projects. This organization included 3 Project Managers, 10 full-time technical writers, 2 full-time course developers, and up to 20 contractors. -
Project ManagerGtci May 2004 - Sep 2005UsProject manager for various assigned technical writing and training development projects. Responsible for client relationship, budget, schedule, resource management, quality control, and performance for all assigned projects. Six technical writers reported directly to me.
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Satellite Operations Lead InstructorUnited States Air Force Feb 2000 - Aug 2002Randolph Afb, Tx, UsResponsible for writing all academic lesson plans, simulator scripts, tests and courseware to train future operators of the $2B, 24-satellite Global Positioning System (GPS) constellation. Responsible for the customer relationship with Air Force Space Command. Supervised a team of 4 instructors who taught more than 2,600 hours and graduated highly trained space operators. -
Navigation Payload Operations OfficerUnited States Air Force Jun 1999 - Jan 2000Randolph Afb, Tx, UsChief maintainer of GPS navigation hardware performance – squadron expert on GPS atomic clocks and lead engineer for all navigation on-orbit maintenance.
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Satellite Vehicle OperatorUnited States Air Force Feb 1998 - May 1999Randolph Afb, Tx, UsActively commanded and resolved anomalies for the GPS constellation as a member of a 7-person operations crew. Our team of professionals conducted more than 1,200 satellite contacts. Top graduate of Air Force Space and Missile Training. Top graduate of GPS Initial Qualification Training.
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Logistics Operations Research Program ManagerUnited States Air Force Jul 1995 - Feb 1998Randolph Afb, Tx, UsProgram manager for $7M Air Force logistics simulation software technology program – responsible for customer relationship, user requirements, technology objectives, development schedule, and budget. Initiated contract actions, wrote statements of work, evaluated proposals, and recommended contract awards – managed contractor cost, schedule, and performance.
John Dipasquale Skills
Project Management
Crm
Applicant Tracking Systems
Saas
Management
Account Management
Talent Acquisition
Vendor Management
Team Building
Customer Relationship Management
Business Development
Program Management
Integration
Recruiting
Training
John Dipasquale Education Details
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Arizona State UniversityIndustrial Engineering -
United States Air Force AcademyOperations Research
Frequently Asked Questions about John Dipasquale
What company does John Dipasquale work for?
John Dipasquale works for Healthmark Group
What is John Dipasquale's role at the current company?
John Dipasquale's current role is VP of Patient Engagement Operations.
What is John Dipasquale's email address?
John Dipasquale's email address is jo****@****ium.com
What is John Dipasquale's direct phone number?
John Dipasquale's direct phone number is +197254*****
What schools did John Dipasquale attend?
John Dipasquale attended Arizona State University, United States Air Force Academy.
What skills is John Dipasquale known for?
John Dipasquale has skills like Project Management, Crm, Applicant Tracking Systems, Saas, Management, Account Management, Talent Acquisition, Vendor Management, Team Building, Customer Relationship Management, Business Development, Program Management.
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