John Dishman Email & Phone Number

Carrollton, Texas, United States

Roles: Mortgage Servicing Specialist, Collections and Retention • Provided superior customer service for clients seeking to make mortgage payments, mortgage loan modifications, repayment plans, disaster recovery and relief, mortgage insurance, and general mortgage account processes. • Managed inbound service, resolution, collections, technical support, and escalations calls while exceeding monthly quality standards, with a sincere dedication to preserving and deepening customer loyalty and relationships. • Adapted easily to a fast-paced, changing environment, while consistently seeking opportunities to improve personal and professional development. • Deployed exceptional listening skills to identify customer needs, resolve complex issues, provide detailed product descriptions and personalized solutions for all areas of mortgage servicing. • Successfully delivered difficult messages with empathy and tact. • Provided regular input for process enhancements and simplification.

Coppell, Texas, United States

Roles: Mortgage Servicing Specialist, Collections and Retention • Provided superior customer service for clients seeking to make mortgage payments, mortgage loan modifications, repayment plans, disaster recovery and relief, mortgage insurance, and general mortgage account processes. • Managed inbound service, resolution, collections, technical support, and escalations calls while exceeding monthly quality standards, with a sincere dedication to preserving and deepening customer loyalty and relationships. • Adapted easily to a fast-paced, changing environment, while consistently seeking opportunities to improve personal and professional development. • Deployed exceptional listening skills to identify customer needs, resolve complex issues, provide detailed product descriptions and personalized solutions for all areas of mortgage servicing. • Successfully delivered difficult messages with empathy and tact. • Provided regular input for process enhancements and simplification.

Dallas/Fort Worth Area

I worked in a variety of positions, with many different tasks and requirements:BankruptcyComplaintsCustomer ServiceEscalationsHome RetentionResolutionsSatisfactionTechnical SupportThink Tank

Dallas/Fort Worth Area

I worked in a variety of positions and capacities over the years:BillingCollectionsComplaintsCustomer ServiceEscalationsResolutionsRetentionRewardsSalesSatisfactionSelf Responsible TeamsTechnical SupportThink TankTraining