Service Delivery Manager, Shannon, Ireland• Implemented a consolidated global infrastructure service model, established priorities and feedback to provider to markedly improve service for internal customers• Coordinated major aspects of largest European data recovery effort to date, including: technical decision-making, recovery provider evaluation and selection, expedited infrastructure recovery, and communications ranging from individual stakeholders to executive-level leaders; individually drove resolution and was successful in partial data restorationEmerging Technology Analyst, Richmond, VA• Researched applications for new technologies and approaches to ‘Big Data’ fraud analysis and detection using Hadoop (MapReduce), Pig, and Amazon Web Services• Implemented and presented proof-of-concept Hadoop application to reduce and visualize a million-record dataset using the Google Maps API• Developed location-based iPhone app for Genworth’s Cost of Care Survey integrated with Flurry Analytics, social media services, and Apple Push Notifications; app confirmed for adoption and enhancement for Genworth’s 2012 Cost of Care SurveyTechnical Manager Quantuvis Online, Pleasant Hill, CA• Selected by Genworth Wealth Management CIO and Chief Architect to takeover management of a 10-person software development team for Quantuvis Online Consulting, delivered on key goals established by predecessor• Contributed to technical negotiations and cost projections with Quantuvis’ first institutional client, accomplished a key strategic milestone for QuantuvisR&P IT Analyst, Richmond, VA• Optimized custom workflow system using Salesforce.com through automation of manually-produced reports, tracked key success metrics to provide valid mechanism to measure progress improvement, implemented using Apex and VisualForce languages• Integrated data from enterprise Oracle RDMS to Salesforce.com cloud data storage using Informatica ETL job to provide improved reporting capabilities