Founder And Host
The Trailhead Network
AeroLeads people directory · profile
Jd (John) Marshall Email & Phone Number
Founder and Host
at
The Trailhead Network
1 work email found
@wideopenwest.com
1 phone found area 630
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Founder and Host
Location
Denver Metropolitan Area, United States, United States
Who is Jd (John) Marshall? Overview
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Quick answer
Jd (John) Marshall is listed as Founder and Host at The Trailhead Network, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a work email signal at wideopenwest.com, phone signal with area code 630, and a matched LinkedIn profile for Jd (John) Marshall.
Jd (John) Marshall previously worked as Systems Engineer III at Charter Communications and Advanced Systems Engineer II at Charter Communications. Jd (John) Marshall holds Advanced Dbds Troubleshooting from Cisco.
Company email context
Email format at The Trailhead Network
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*@wideopenwest.com
68% confidence
AeroLeads found 1 current-domain work email signal for Jd (John) Marshall. Compare company email patterns before reaching out.
Profile bio
About Jd (John) Marshall
Proven ability to work independently and/or as the lead or member of a team, with the capacity to learn, train, motivate, and supervise employeesServed in various professional roles during my 12 years at WOW!; while demonstrating a passion for exceeding customer expectations. Proven track record for going “above and beyond” to delight customers both internal and externalProficient and detail oriented technical troubleshooting skills from years of working within the cable industry. Experience with a wide variety of systems; CISCO DNCS, Digital Content Manager, Modular Media Converter, RGB’s Video Multiprocessing Gateway & Broadband Network Processors, Motorola DAC, and Arris Converge Media ManagementExtensive work in the last few years on new customer premise equipment and solutions (cable boxes, home automation systems, whole-home DVR solutions, etc). This work included testing gear in and out of the lab, providing detailed debugging and troubleshooting information and steps, then working with the appropriate parties to resolve. This work was ongoing daily since 2011 with each code update and/or new gear requiring the same process of testing and deployment to be repeating and improved upon when possibleExcellent working knowledge using both IBM and Apple’s “iOS”; All Microsoft Operating systems since 3.1, include Windows 7; Microsoft Office Suite (2000-2013), Microsoft Visio 2007; Adobe Creative Suite CS5+; ACSR/CSG Systems; Avaya CentreVU Supervisor and CMS Management software, Telnet applications, DOCSIS 2.0/3.0, Windows Server & Active Directory Administration, Smartphones & related software as many, many internal applications and services
Current workplace
Jd (John) Marshall's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles · 30 years
Jd (John) Marshall work experience
A career timeline built from the work history available for this profile.
Systems Engineer Iii
Current
Feb 2018 - Present
Advanced Systems Engineer Ii
Apr 2015 - Feb 2018
Video Engineer
Wow! Internet & Cable (Wideopenwest)
Primary focus on support related issues for WOW!’s systems across 13 states.Responsible for communicating changes and information as appropriate across the company, including managing weekly testing at major headendsDaily activities included managing IP video transports, monitoring network health and troubleshooting issues, Video on Demand systems.
Nov 2002 - Dec 2014
I.T. Systems Engineer/Desktop Support
Wow! Internet & Cable (Wideopenwest)
Responsible for support and deployment for over 300 computers in the Illinois region as well as some local servers, the Naperville Avaya Phone Switch, GPS units, Cell Phones (Blackberry, IPhone, Android and Windows Mobile operating systems), Mobile Tablet Computers, as well as the Security Camera Systems across the region Responsible for designing.
Nov 2002 - Feb 2012
Telecom Engineer
Wow! Internet & Cable (Wideopenwest)
Primary duties include engineering, testing, planning, implementation and ultimately maintenance of Cable Modem Termination Systems (CMTS) and cable modem equipmentSecondary responsibility was Desktop Support.Performed a significant role in a number of critical and often time-sensitive projects including, but not limited to: a major move of our corporate.
Nov 2005 - Nov 2007
Reports Analyst
Wow! Internet & Cable (Wideopenwest)
Responsible for supporting field operations through interactive reporting and analysis, including mission critical appointment time complianceGenerated daily, weekly, and monthly statistical reporting at the agent, manager, and entire contact center levels for management reviewCreated and maintained processes and forms related to quality controlManaged.
Nov 2002 - Nov 2006
Senior Dispatcher/Acting Overnight Supervisor
Wow! Internet & Cable (Wideopenwest)
Monitored and supported dispatchers with their daily tasks including, but not limited to: monitoring call statistics and problem solvingMaintain quality control/satisfaction standards, coach and develop dispatchers on company policies and procedures
Nov 2002 - Nov 2005
Business Consumer Accounts Specialist
Sbc/Ameritech
Processed up to 60 inbound calls per dayInvestigated in excess of 30 complex billing investigations per monthHandled accounts that averaged over $50,000 in monthly revenue
Dec 2001 - Nov 2002
Lead Customer Service Representative
Ameritech New Media/Americast
Monitored representatives on-call times and handled escalated phone calls when necessaryWas a subject matter expert for technical troubleshooting over the phone which resulted in reduced truck rolls and overall operating cost reductionHandled over 60 technical calls per day in order to maintain a 90% service level to our customers
Jun 1997 - Nov 2001
Lead M&S Personal Assistant
Ameritech New Media/Americast
Served as a management backup and supervised other agents for all Dispatch operations for AmericastResponsible for handling inbound calls from Technicians closing jobs, requesting assistance and customer care agents following up on Technicians for customers
Jun 1997 - Nov 2001
Inventory
Sourceone Wireless
Inventory and device provisioning.
1996 - 2001
~5 yrs
9 education records
Jd (John) Marshall education
Advanced Dbds Troubleshooting
Cisco
Unix Fundementals, Unix, Pass
Global Knowledge
Installer Course, Pass
Ncti
Dncs/Dbds, Activating And Operating A Digital Subscriber Network
Cisco
Certification, Ms Project 2001 Levels 1, 2, & 3
Compusa
Graphic Design
Not Complete, Graphic Design
Graphic Design
Columbia College
1997
Streamwood High School
FAQ
Frequently asked questions about Jd (John) Marshall
Quick answers generated from the profile data available on this page.
What company does Jd (John) Marshall work for?
Jd (John) Marshall works for The Trailhead Network.
What is Jd (John) Marshall's role at The Trailhead Network?
Jd (John) Marshall is listed as Founder and Host at The Trailhead Network.
What is Jd (John) Marshall's email address?
AeroLeads has found 1 work email signal at @wideopenwest.com for Jd (John) Marshall at The Trailhead Network.
What is Jd (John) Marshall's phone number?
AeroLeads has found 1 phone signal(s) with area code 630 for Jd (John) Marshall at The Trailhead Network.
Where is Jd (John) Marshall based?
Jd (John) Marshall is based in Denver Metropolitan Area, United States, United States while working with The Trailhead Network.
What companies has Jd (John) Marshall worked for?
Jd (John) Marshall has worked for The Trailhead Network, Charter Communications, Wow! Internet & Cable (Wideopenwest), Sbc/Ameritech, and Ameritech New Media/Americast.
How can I contact Jd (John) Marshall?
You can use AeroLeads to view verified contact signals for Jd (John) Marshall at The Trailhead Network, including work email, phone, and LinkedIn data when available.
What schools did Jd (John) Marshall attend?
Jd (John) Marshall holds Advanced Dbds Troubleshooting from Cisco.
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