John Dowling Email and Phone Number

Professional garden care company looking after in excess of 70 acres for private clients across Berkshire, Surrey and Buckinghamshire. Specialists in large garden maintenance, we offer a high quality, year round service with qualified horticultural staff to keep gardens in peak condition.

A small IT company (60 employees) specializing in hardware projects and web applications development to enhance delivery of large IT projects. Highlights include physical asset audit for 65,000 IT assets across Europe and US for International Financial Services company within 2 months; Pro-active field replacement of 45,000 faulty PC motherboards across UK for major manufacturer over six month.

Key Achievements:Managing Client Services , growing from a local ad-hoc IT services company with £200k turnover to becoming a key partner for Unisys & Getronics with a turnover in excess of two million.Responsibility for process and IT systems. Managed Service Improvement to enable partnering with Global IT Services companies to grow services portfolio to a full managed field service offering, and driving down costs.Manage client escalations through to successful resolution.Lead for IT projects. Developed web applications, processes, specification, training and resource for various IT projects across Europe and North America. 3 month development period from initiation to start date and 2 months to audit 65,000 assets across 400 sites.Manage web content for marcomms and application development.

Key Achievements:Process owner for product delivery across functional streams.Negotiation and contract management for £200m supplier portfolio including Cisco, Siemens and Microsoft. Generated savings of £60mNegotiated contract for a new global outsourced integration partner to improve integration service delivery.Customer facing support to sales and account teams on key customer bids (NHS, Black & Decker) and account management issues (P&O, Clifford Chance).Key stakeholder for Cisco relationship.As Buyer, managed Microsoft relationship for Internet and A-services products.Facilitating a 3 day workshop of 40 stakeholders from key groups to define future processes and products for IP Services.Strategic steering for product portfolio, working closely with vendor 5-7 year roadmaps (Cisco &3Com)Delivered IP over ATM, a 6 month project initiative announced to the stock market.Process owner for product delivery.

Commencing work on an 80 acre estate, through a 3 year diploma at Pershore college of horticulture, a spell in Tuscany working on a 270 acre specimen plant nursery, I attained an extensive knowledge of plants and their care.