John Pullen Email & Phone Number

Marietta, Ga, Us

Santa Clara, California, Us

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

San Rafael, California, Us

Global Vice President of Solution Architecture and Pre-sales helping drive the adoption of the number one Identity Data Mesh solution.-GLOBAL RESPONSIBILITY AND OWNERSHIP OF SOLUTION CONSULTING & GLOBAL ENABLEMENT (PRE-SALES) REPORTING TO CRO/CEO-SERVED AS INTERIM CRO DURING EXECUTIVE SEARCH AND DELIVERED HIGHEST ARR IN COMPANY HISTORY-TRANSFORMATION OF SOLUTION ARCHITECTURE TEAM TO SOLUTION CONSULTING: REACTIVE -> PROACTIVE-INTRODUCED DATA-DRIVEN SOLUTIONING PROCESS-OVERSAW TECHNICAL AND ENABLEMENT INTEGRATION OF ACQUISITION OF BRAINWAVE GRC-HELPED DEVISE AI ENABLED PRODUCT DEVELOPMENT AND INTEGRATION OF PLATFORMS-HELPED DRIVE 100% CONVERSION OF PERPETUAL LICENSE MODEL TO SUBSCRIPTION IN LESS THAN 12 MONTHS-SHORTENED SALES CYCLE BY OVER 50% THROUGH-DROVE INCREASE OF ASP OVER 40%-40% YOY GROWTH WHILE MAINTAING ~+30% EBITDA MARGIN-INCREASED POV (POC) WIN RATE BY OVER 70%-HELPED DEVELOP GLOBAL PARTNER AND ALLIANCE STRATEGY AND BUILT SUPPORTING TECHNICAL TEAM-LAUNCHED GLOBAL ENABLEMENT PROGRAM AND HELPED DEVELOP AND LAUNCH CBT BASE CURRICULUM WITH CERTIFICATION PROGRAM

New York, New York, Us

-GLOBAL RESPONSIBILITY AND OWNERSHIP OF SALES ENGINEERING (PRE-SALES) REPORTING TOCRO-CRITICAL FOCUS ON RESTRUCTURING OF TEAMS TO ALIGN FOR GROWTH AND SCALE (FLATTENINGOF THE ORGANIZATION, STANDARDIZATION, ACCOUNTABILITY)-HELPED ACHIEVE >50% YOY ACHIEVING $200M TOTAL REVENUE-MORE THAN DOUBLED THE SIZE OF SALES ENGINEERING IN 12 MONTHS WHILE SIMULTANEOUSLY DOUBLING THE DIVERSITY-CREATED NEW CAREER PATH AND LADDER PROGRAM FOR RESOURCES IN SALES ENGINEERING-REMODELED COMPENSATION PROGRAM FOR ALL INDIVIDUAL CONTRIBUTORS WITH VARIABLES-ROLLED OUT NEW SALES PROCESS GLOBALLY WITH COLLATERAL AND ENABLEMENT MATERIALS GENERATED BY SALES ENGINEERING● OVERSAW INTEGRATION OF A MAJOR ACQUISITION FROM A TECHNICAL & SALES ENABLEMENT PERSPECTIVE-INTRODUCED OPERATIONALIZATION OF SALES ENGINEERING WITH LEADING METRICS IN MIND-REFACTORED TECHNICAL EVALUATION PROCESSES (FROM DEMO TO POC/POV)-ALIGNED WITH POST-SALES FOR TRANSFER OF KNOWLEDGE AND INCREASED VELOCITY TO VALUE-ESTABLISHED AND BUILT OUT RFI/RFP/INFOSEC RESPONSE PROGRAM

Redwood City, California, Us

Global leader of Sales Engineering, ZSE's (Subject Matter Experts), and competitive teams.- Developed, introduced, and launched new global customer engagement program.- Restructured and realigned Sales Engineering resources globally for a standardized & scalable model to support growth and customer focus by flattening the organization, providing accountability throughout, and developing standardized repeatable models- Rolled subject matter experts into a customer success (CSM/CSA) organization and aligned technical architects into a customer-centric model for FY21 go-to-market strategy- Focused on employee enablement and career opportunities by establishing additional individual contributor paths mirroring growth opportunities for management while creating defined role definitions and career ladders - Aligned with external 3rd party to assess and design a new standardized compensation model in line with industry standards while incenting success and reward for performance- Assessed and redesigned customer facing demonstration library along with cross-sell and upsell collateral- Introduced collaborative POD-based team model aligning resources to engage and support customers- Recommended and supporting EWS system for customer adoption and value analysis

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

** #1 SE in the Big East, FY 2013** Key Talent Selection 2013Platform SpecialistIntegration AmbassadorCertified Salesforce.com AdministratorCertified Salesforce.com Developer

Santa Clara, California, Us

- High level technical liason for key accounts in the South East region- Provide a consultative point of contact for pre-sales engagements in enterprise deals- Scope and state POC engagements- Represent TIBCO nationally in visible roles- Provide key BPM/EAI support for the region- Member of BPM product advisory board- Complex Event Processing (CEP) experience- Airline related event focus

-Developed and introduced a new business model for the retail industry with a strong focus on direct marketing and operations management-Oversaw every aspect of the business from marketing and advertising to inventory management and accounting-Highly structured sales process-Developed and maintained international manufacturing, freight, and supply chain processes

Us

-Hired to grow ITAM professional services worldwide-Quota carrying roll with engagement management and staffing responsibilities-Developed collateral for world-wide professional services organization

Helsinki, Uusimaa, Fi

-Provided business support to product development and established functionality requirements to meet marketplace demand-Acted as liaison between global alliances and product development/engineering-Responsible for partner development and training focusing on EAI development and B2BI implementation-Areas of product expertise include: XML based transactions (EBXML, RosettaNet, etc), EAI, UDDI/WSDL, HTTP/S, and more

Dulles, Virginia, Us

-Team member of one of the fastest growing software companies in history-Acted as account manager for the company’s largest and most influential customer (FedEx)-Responsible for technical sales support-Performed select post-sales consulting and technical assistance to ensure a consistently high level of customer satisfaction

Dulles, Virginia, Us

-Series 7/63 Certified Broker Trader-Sole focus on emerging technologies and semiconductors-Balance sheet modeling responsbility for all institutional equities in sector-Helped to create the robust Fibre Channel industry today-Examples of technical and financial writings available upon request

Memphis, Tn, Us

Bs, Commerce (Management Information Systems & Finance)

Education record

Bachelor Of Science - Bs, Mis/Finance