Director - Global Service Delivery / Engagement Lead - @ Microsoft
Engagement lead for the Deal Center of Excellence team (DCoE) at Microsoft DCoE is a global seller support service for Microsoft’s Commercial Executives with the primary goal of increasing deal velocity via a simplified and consolidated experience that touches > 50% of the EAs protecting an estimated annual revenue of 50B USD.• DCoE Engagement Lead with >300 global team members in North America, EMEA and APAC. • Optimize service delivery by streamlining operations, driving cost reduction and ultimately providing value maximization to Microsoft and their key stakeholders.• Lead transformation & automation engagements (eg; GenAI, Chat Bots & CPS automation)• Have earned consistently high Microsoft supplier scorecard results• Foster strong connections with client stakeholders while reducing risks, increasing trust and solving stakeholders’ most pressing business issues.• Lead my team with empathy, vision, and integrity. Support them in a positive and productive work environment – A people first mentality.