Natural Networks (NN) is a Manage Service Provider (MSP), Internet Service Provider (ISP), Cloud PBX provider and Hosted Cloud solutions and my responsibilities were 2 fold:• Service Manager: o Responsible for the day to day management of the helpdesk and up to 4 support agents making sure ticket and calls were handled and completed according to set Service Level Agreements (SLA) and act as tier 3 support. o I also performed as Project Manager of new MSP clients handling all aspects of the onboarding process.• Senior Engineer: o Responsible for a designing and configuring all new Active directory domains for new clients, including but not limited to DHCP, DNS, user and group management design and best practice implementation. Upgrading to new windows domains and migrating data including redirected folders while maintain folder permissions. o Responsible for all email migration to our hosted exchange 2013 platform from various types type of solution including POP, IMAP, Google and other Exchange server versions.o Responsible for VMware virtual environment of Hosted Cloud solutions and customers on premises virtual environment, maintaining a %99.999 uptime and making sure key systems were backed up using Veeam Backup & Replication Solution.

Assist In Migration/Separation From Cardinalhealth As A Member Of The Active Directory/ identity management team using my knowledge and experience with active directory and ms exchange. Assisted In Post Migration Trouble Shooting To Solve Ongoing Break/Fix Issues Using Usd Ticketing System, Aduc, Quest Active Roles And Powershell Solving Such Issues Mailbox Creation On Ms Bpos, Logon Issues, Account Lock Out Issues, Single Sign Issues On Company Intranet Sites.

GENERAL DUTIES: Supervise Technical Staff, Negotiate Contracts With Vendors, Project Management, Manage Desktop Helpdesk, Email Administration Including Planning And Executing Migration From Exchange 2003 To 2007 And Blackberry Server, Manage Wan Connections To 8 Remote Sites, Manage Backups For All 9 Sites Using Backup Exec 10,11,12 and Globalscape WAFS (AVAIL), Restore Data When Needed, Managed Nortel BCM Phones Systems For 7 Sites (1 Bcm400 And 6 Bcm 50’s), Managed VPN And Terminal Services Using Windows RDP. Manage 38 Physical Servers And About 20 Virtual Servers And Was Planning Full Migration To Virtual. Operating systems Used Windows 2000, 2003, 2008, XP and 7, Some Linux Using Ubuntu. Platforms: MSSQL 2000, 2005 Install And Maintain. Planned and Executed Domain Migration From Individual Smaller Domains To One Large Domain. Researched and tested new technology as need per it director and department heads request. Conducted training meetings on new technology implemented. Manage mobile phone accounts for 130 Phones 50 of Which Were Blackberries And 20 were iPhones. Protocols LDAP, TCP/IP, NFS, DHCP, SMB, SNMP,• Cp Manufacturing, Krause Manufacturing, Mss, Cp Europe And Ips Balers: Installed, Configured And Maintained; AutoCad, Solidworks, Pdmworks, Encompix And Dynamics.• IMS Recycling Services, And IMS Electronics (Poway Ca And Vancouver Wa): Installed, Configured And Maintained; Recycling Operations Manager (ROM), Blancco Data Wipe Utility.• MATERIAL SALES: provided helpdesk support..

General duties: supervise technical staff, negotiate contracts with vendors, project management, manage desktop helpdesk, email administration including planning and executing migration from exchange 2003 to 2007 and blackberry server, manage wan connections to 8 remote sites, manage backups for all 9 sites using backup exec 10,11,12 and globalscape wafs (avail), restore data when needed, managed nortel bcm phones systems for 7 sites (1 bcm400 and 6 bcm 50's), managed vpn and terminal services using windows rdp. .manage 38 physical servers and about 20 virtual servers and was planning full migration to virtual. Operating systems used windows 2000, 2003, 2008, xp and 7, some linux using ubuntu. Platforms: mssql 2000, 2005 install and maintain. Planned and executed domain migration from individual smaller domains to one large domain. Researched and tested new technology as need per it director and department heads request. Conducted training meetings on new technology implemented. manage mobile phone accounts for 130 phones 50 of which were blackberries and 20 were iphones. Protocols LDAP, TCP/IP, NFS, DHCP, SMB, SNMP,Cp manufacturing, Krause manufacturing, mss, cp Europe and ips balers: installed, configured and maintained; AutoCAD, solidworks, pdmworks, encompix and dynamics.Ims recycling services, and Ims electronics; installed, configured and maintained; recycling operations manager (rom), blancco data wipe utility.Material sales: provided helpdesk support .

Cp manufacturing: system administration, helpdesk, email administration using novel netmail, assist in data migration to new erp application, train new technician, install AutoCAD, setup and configure new desktop and laptop computers. Use crystal reports to create custom reports. K2 inc.: system administration of windows 2003 active directory and exchange, helpdesk, setup and manage new phone user's and voice mailbox in inter-tel phone system, create various documentation templates for various mis tasks, setup user in building security system, manage toner cartridge stock and usage in insure proper print yield from aftermarket toner cartridges, provide desktop support for remote users using various remote control software including intertels remote control, dameware and windows remote desktop, configure desktops and creating images using Symantec ghost 9.0, run extensive audio/visual system for meetings, assist in planning and migration of subsidiary company to active directory from nt 4.0, took department meeting minutes, created or improved current it department documentation tracking to comply with Sarbanes Oxley requirements, installed and configured trend-micro anti-virus.; Chcs ii project: installed and verified functionality of composite health care system ii (chcs ii) on navy and marine corp. bases in san Diego using dameware to connect remotely, hipaa certified Home depot supply: outlook 2003 migration project: install outlook ,perform system updates, and train end users at desktop and remotely using vnc or on-command, train helpdesk personnel configure and troubleshoot outlook 2003.American eagle outfitters: pos installation and server migrationUcsd medical center: deploy new workstations and perform pc maintenance and trouble calls

Administrate both a 50 node windows 2000 domain and 800+ nt4.0 domain insuring that backups were performed on a daily bases using VERITAS backup exec Configure ghost images for redeployment, setup and maintain corporate and customer vpn Train customers using a variety of other backup utilities including VERITAS and backbone.Perform routine system maintenance including re-homing of user data to end-state server farms, balancing data utilization of servers and storage devices. Administrate both exchange 5.5 and exchange 2000. Administrate windows 2000 sql server ensuring customer database backups were done.Assisted customer to design and install active directory domain.Help desk support for 1000+users using vnc, WebEx and remote desktop.Maintain phone systems and door access systemMake hardware and software purchases.Use install shield to create install packages for proprietary dealership software. Create reference documentation. Monitor internet access and traffic using surf control web access software. Quickly diagnose network problems and implement solutions to restore functionality.Experience with server assembly, configuration and operation, , virtual server environments and peripherals

Provide training, scheduling, and oversight of 6 teams of 10-13 technicians each.Solve and escalate issues which pertain to customer satisfaction. Firm understanding of outlook *.pst files, exchange server and global address list.Firm understanding of palm pilot connectivity and other peripherals. Transfer data using crossover cable network Transfer data using crossover cable network protocols such as tcp/ip and netbui.

train personnel on use of all office products in both a one on one and classroom settingschedule, and supervise full time, part time and interning technicians. troubleshoot and repair customer pc's both in house and at customer location whether standalone or networked. configure ghost images for deployment of oem systemsmaintain and administrate asiahaus micro-electronics corp. windows nt domain insuring that backups were performed on regular bases and perform routine system maintenance. maintain parts inventory. estimate material needs for new installations. setup new systems. train customers and technicians on use of operating systems and applications such as ms office 97 & 2000, outlook, internet explorer, and ms works. firm understanding of windows registry and diagnostic utilities. some web development-design using FrontPage. utilize strong process flow analysis skills to troubleshoot line process problems, ensure process adherence, and implement continual process flow improvements and efficiencies. minimize process defects by reviewing current data, recommending and implementing corrective actions, as well as championing defect prevention. experience with server assembly, configuration and operation, , virtual server environments and peripherals such as disk controllers, raid arrays, ram expansion, and network cards

provide training, scheduling, and oversight of full time, part time and interning technicians. troubleshoot and repair customer pc's both in house and at customer location whether standalone or networked. maintain and administrate computer rescue's network insuring that backups were performed on regular bases and perform routine system maintenance. maintain parts inventory. estimate material needs for new installations. deliver and setup new systems.train customers and technicians on use of operating systems and applications such as ms office 97, WordPerfect, win fax, Netscape, outlook, internet explorer, paper port, ms works, America online, CompuServe, and Colorado backup.firm understanding of windows registry and diagnostic utilities; provide one on one training to end users.