Market Manager Detroit Region

Career Highlights• Servant leader that builds high performing teams; took dealerships into top 10 regionally and top 20 nationally• Deep understanding of VOC; utilize both digital and in person resources. Fluent in multiple IT platforms/hardware and software including mater level of Excel• Analyze and manage effectiveness and cost of a variety of marketing platforms such as Vauto, Ladtech and Carfax to ensure best ROI• Consult directly in the role of project manager with OEM… Show more Career Highlights• Servant leader that builds high performing teams; took dealerships into top 10 regionally and top 20 nationally• Deep understanding of VOC; utilize both digital and in person resources. Fluent in multiple IT platforms/hardware and software including mater level of Excel• Analyze and manage effectiveness and cost of a variety of marketing platforms such as Vauto, Ladtech and Carfax to ensure best ROI• Consult directly in the role of project manager with OEM (Ford) to restructure national ordering systems and dealership databases while maintaining and responsible for score, timing and budget.• Maintain an 80% customer retention rate: significantly above the national 45% average. This is/was achieved through the development and empowerment of my team• Initiated and developed profitable business relationships with customers, vendors, and OEM.• Built high performing, loyal and sustained 2 different teams that are top performers in their industries proven sales/leadership ability in the automotive industry.• Continuously work with multiple individual/team members building retention through strong career pathing.• Lead, teach and demonstrate organizational skills working within a high stress, bottom line- oriented deadline driven industry• Turned inventory profitability for over ($80,000) to positive $47,000 in two years and have maintained profitability since• Increase sales and profitability year over year for the last 6 years (i.e., 2021 from 1.4M to 1.9M) gross profitability.• Received top 50 award every year of the last 4 years from Ford Motor Company. Received it for the previous company as well.• Successful day-to-day management of a 22 million plus inventory budget.• Ford Motor Company Employee Excellence level 3 award recipient for the past 11 years• Received top Customer Satisfaction (VOC) Award. Show less