Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Identify and repair minor to medium networking issues. Supervised a group of 5 to 8 students to get support tickets completed quickly and efficiently. Restored data from backup drives. Handled Active directory administration (Security group creation, user access, group consolidation, computer OU management) Project Management in regards to Printer lifecycle replacement and computer lifecycle replacement.

Summer Internship/Temporary 2008-current Subaru of Indiana, Lafayette, INComputer Technician/ Network Services Department Computer Installation and repair Network Installation and Setup 2nd and 3rd tier trouble shooting.While working at Subaru of Indiana I gained a great deal of knowledge for my career. Through this position I:o Acquired hands on experience with some of the most used Microsoft tools today, which included SMS, WSUS, SCCM, Forefront, Server 2003, Server 2008, Windows XP, and Windows 7. o Gained the knowledge and skills needed to better understanding how these applications worked and could be applied to meet business needs. o Generated resolution to problems, as a computer administrator through the Help Desko Performed tasks such as imaging, adding to the domain, delivering and set up of new computers. o Worked as a team member with an experienced, knowledgeable team, assisting with troubleshooting, and problem solving and collaborating our efforts.o Acquired a true perspective of how my position would be utilized in a real business environment and how it could be a resource to help the company’s success.